If you get a white light on Rift but no video feed on the Nvidia driver, please run the attached command file and zip up the folder and upload here. This will help us resolve the issue in a future update. After creating your log files, the issue can be resolved by running DDU in safe mode and clearing out both AMD and Nvidia drivers for your system (if you've used either on your machine).
- Download Display Driver Uninstaller DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
- Extract the zip file to a new folder.
- Run the exe file in that folder (i.e. "DDU v188.8.131.52.exe").
- Open the new folder (i.e. "DDU v184.108.40.206") and run "Display Driver Uninstaller.exe".
- Choose "Yes" to the Windows security pop-up.
- Click "Options" then on the bottom under "Advanced Options" check "Enable safe mode dialog".
- Click "Close" to the options screen.
- Click the Windows "X" to close the DDU app.
- Open the app again by double-clicking "Display Driver Uninstaller.exe".
- For the "Launch options" drop-down, choose "Safe Mode (recommended)".
- Click "Reboot to Safe Mode" on the bottom.
- NOTE: You must know your Windows password. PIN cannot be used in safe mode.
- Once the computer boots back to Windows, enter your password and DDU will open automatically.
- Choose GPU on the right then choose your GPU vendor (Nvidia or AMD).
- If you've used a different GPU vendor on your machine, you'll have to do this process twice (once for each vendor).
- Click "Clean and restart" on the upper left. After DDU completes, your computer will restart.
- Once back at the Windows login screen, you can select PIN or other login options.
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