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My oculus rift restarts from nowhere

luiz.moratelliluiz.moratelli Posts: 13
NerveGear
edited October 8 in Support
Hi Guys, please help me!

I bought my device more than 2 months ago. From several installations and tests, and through several of them, I arrived here.

First, my PC setup:
- Motherboard: rogstrix b350-f gaming
- CPU: ryzen 5 2600x + Water Cooler H45
- GPU: cerberus GTX 1070 TI
- Power Supply: Corsair 650W Plus 80 Bronze
- Hard Disk: 2x 1T barracuda 7200rpm 6GB/s
- SSD: 1x 128GB Kingston
Ps.: My pc is brand new.

Second, my Rift setup:
- USB Extender: 3x CableCreation (Long 16FT) Super Speed Active USB 3.0 Extension Cable, USB 3.0 Extender USB Male to Female Repeater Cable with Signal Booster for Oculus Rift,Xbox,PS4 and More, Black. (2 to Sensors and another to HeadSet)
link: https://www.amazon.com/gp/product/B0179MXKU8/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

- USB Port Express Card: Inateck Superspeed 4 Ports PCI-E to USB 3.0 Expansion Card - Interface USB 3.0 4-Port Express Card Desktop with 15 Pin SATA Power Connector, [ Include with A 4pin to 2x15pin Cable + A 15pin to 2x 15pin SATA Y-Cable ] (KT4001)
link: https://www.amazon.com/gp/product/B00B6ZCNGM/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

- HDMI Extender: 16FT HDMI 2.0 4K Ultra HD 3d 018-3325

Finally, my problem and tests:
1. (+) When the rift is connected directly to the computer, or using only the HDMI extension, everything works normally.
2. (-) When the rift is connected by usb extension, without the USB Port Express Card, the rift will not turn on.
3. (-) When the rift is connected through USB extensions and the USB Port Express Card, it works for a while and then hangs up from nowhere. The rest of the computer stays on.
4. (-) I tried to change the slit and the sensors through all the available USB ports and nothing working, not even with only the oculus in the USB Port Express Card.

Notes:
1. I think if it was a power problem the whole computer would shut down.
2. I think if it was a problem with windows it would not work without usb cables.
3. I have already updated all the drivers and did several tests.
4. I tried modifying windows power settings, but it did not work.
5. Another fact is that only in the USB Port Express Card the sound is slightly burst.
6. I really think it's an energy problem. I just do not know if it's on the extender cable, the USB Port Express Card or the computer.
7. I'm using the beta version of Oculus Home.

Questions:
1. Could it be an inability of the USB Port Express Card in view of the size of the cables?
2. How can I check if windows is shutting down oculus?

Thanks for everyone!

EDIT 1:
Checking the logs I found this information:
1. When reading a little about it, maybe I need to reinstall Windows.
{!ERROR!} [Kernel:Default] Windows 10 system doesn't appear to have RiftDisplay.inf installed. Cannot use DXGI 2 path successfully. 
Complete Log: 

=============

LOG ANALYSIS

=============


[Service_2018-10-08_23.09.03.txt] 08/10 23:09:03.898 {!ERROR!} [Kernel:Default] Windows 10 system doesn't appear to have RiftDisplay.inf installed. Cannot use DXGI 2 path successfully.

[Service_2018-10-08_23.09.03.txt] 08/10 23:09:04.861 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\os\file.cpp(514) : File version was not found (1971039)

[Service_2018-10-08_23.09.03.txt] 08/10 23:09:04.864 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\os\file.cpp(514) : File version was not found (1971039)

[Service_2018-10-08_23.09.03.txt] 08/10 23:09:04.865 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\os\file.cpp(514) : File version was not found (1971039)

[Service_2018-10-08_23.09.03.txt] 08/10 23:09:14.685 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_23.09.03.txt] 08/10 23:09:14.686 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_23.09.03.txt] 08/10 23:09:14.838 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_23.09.03.txt] 08/10 23:09:14.839 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_23.09.03.txt] 08/10 23:56:20.780 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 10864 (Unknown)

[Service_2018-10-08_23.09.03.txt] 08/10 23:56:53.802 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 13400 (Unknown)

[Service_2018-10-08_23.09.03.txt] 08/10 23:56:53.926 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 9952 (Unknown)

[Service_2018-10-08_23.09.03.txt] 08/10 23:56:55.151 {!ERROR!} [Kernel:Default] [DisplayManager] NVidia power mode default not settable because another instance has it set.

[Service_2018-10-08_21.22.32.txt] 08/10 21:22:32.871 {!ERROR!} [Kernel:Default] Windows 10 system doesn't appear to have RiftDisplay.inf installed. Cannot use DXGI 2 path successfully.

[Service_2018-10-08_21.22.32.txt] 08/10 21:22:33.268 {!ERROR!} [HMDCalibration] Gyro offset could not be read from HMD

[Service_2018-10-08_21.22.32.txt] 08/10 21:22:35.761 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\os\file.cpp(514) : File version was not found (1971039)

[Service_2018-10-08_21.22.32.txt] 08/10 21:22:36.088 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\os\file.cpp(514) : File version was not found (1971039)

[Service_2018-10-08_21.22.32.txt] 08/10 21:22:36.095 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\os\file.cpp(514) : File version was not found (1971039)

[Service_2018-10-08_21.22.32.txt] 08/10 21:22:48.182 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\library\library.cpp(542) : Missing entitlement for 1112064135564993 (1971031) OVR6139226

[Service_2018-10-08_21.22.32.txt] 08/10 21:22:48.182 {!ERROR!} [IpcRouter] Command /library/get_fbns_credentials caused an error: OVR6139226

[Service_2018-10-08_21.22.32.txt] 08/10 21:22:48.829 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\library\library.cpp(542) : Missing entitlement for 1112064135564993 (1971031) OVR6139226

[Service_2018-10-08_21.22.32.txt] 08/10 21:22:48.829 {!ERROR!} [IpcRouter] Command /library/set_fbns_credentials caused an error: OVR6139226

[Service_2018-10-08_21.22.32.txt] 08/10 21:22:51.789 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 21:23:03.180 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\package\packagemanager.cpp(975) : Package D_Steam_steamapps_common_PavlovVR_Pavlov already exists (1971039) OVR13568218

[Service_2018-10-08_21.22.32.txt] 08/10 21:23:03.180 {!ERROR!} [LifeCycle2] Error adding third party item Pavlov VR

[Service_2018-10-08_21.22.32.txt] 08/10 21:23:04.701 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\package\packagemanager.cpp(975) : Package D_Steam_steamapps_common_PavlovVR_Pavlov already exists (1971039) OVR13568218

[Service_2018-10-08_21.22.32.txt] 08/10 21:23:04.701 {!ERROR!} [WindowsWatcher] Error adding third party package Pavlov VR

[Service_2018-10-08_21.22.32.txt] 08/10 21:26:05.258 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:26:05.258 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:28:05.255 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:28:05.255 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:29:58.639 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:29:58.639 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:34:20.468 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:34:20.468 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:37:21.736 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:37:21.736 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:39:21.730 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:39:21.730 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:41:21.747 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:41:21.747 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:43:21.741 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:43:21.741 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:44:44.028 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:44:44.028 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:46:59.086 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:46:59.086 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:50:00.270 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:50:00.270 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:55:21.728 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:55:21.728 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 21:58:09.528 {!ERROR!} [Kernel:Default] [DisplayManager] NVidia power mode default not settable because another instance has it set.

[Service_2018-10-08_21.22.32.txt] 08/10 21:58:12.788 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 1412 (Unknown)

[Service_2018-10-08_21.22.32.txt] 08/10 22:01:21.909 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 22:01:21.909 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:21.905 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:21.905 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:26.071 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:26.071 {!ERROR!} [Kernel:Default] Cannot serialize non-finite value

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:27.989 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 7292 (Unknown)

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:30.386 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\library\library.cpp(542) : Missing entitlement for 1112064135564993 (1971031) OVR6139226

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:30.386 {!ERROR!} [IpcRouter] Command /library/get_fbns_credentials caused an error: OVR6139226

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:31.007 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\library\library.cpp(542) : Missing entitlement for 1112064135564993 (1971031) OVR6139226

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:31.007 {!ERROR!} [IpcRouter] Command /library/set_fbns_credentials caused an error: OVR6139226

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:32.742 {!ERROR!} [FastIpc] Failed to parse message from client: * Line 1, Column 238

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:40.654 {!ERROR!} [Home] [home_error] { description: [LogStreaming] Couldn't find file for package /Script/FunctionalTesting requested by async loading code. NameToLoad: /Script/FunctionalTesting, home_version: 1.671180.671180, ovr_plugin_version: XX.XX.XX, stack: No Stack Information,  }

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:40.655 {!ERROR!} [Home] [home_error] { description: [LogStreaming] Found 1 dependent packages..., home_version: 1.671180.671180, ovr_plugin_version: XX.XX.XX, stack: No Stack Information,  }

[Service_2018-10-08_21.22.32.txt] 08/10 22:02:40.656 {!ERROR!} [Home] [home_error] { description: [LogStreaming]   /Game/Maps/modern/mod_cabin_midground_mountains, home_version: 1.671180.671180, ovr_plugin_version: XX.XX.XX, stack: No Stack Information,  }

[Service_2018-10-08_21.22.32.txt] 08/10 22:12:32.562 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 6232 (Unknown)

[Service_2018-10-08_21.22.32.txt] 08/10 22:46:21.965 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:46:21.966 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:46:28.185 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:46:28.187 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:46:33.427 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:46:34.847 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:46:34.848 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:46:35.060 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:47:11.066 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 13716 (Unknown)

[Service_2018-10-08_21.22.32.txt] 08/10 22:47:11.180 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 12192 (Unknown)

[Service_2018-10-08_21.22.32.txt] 08/10 22:47:12.555 {!ERROR!} [Kernel:Default] [DisplayManager] NVidia power mode default not settable because another instance has it set.

[Service_2018-10-08_21.22.32.txt] 08/10 22:59:14.032 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:59:14.032 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:59:14.052 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:59:14.053 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:59:14.070 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_21.22.32.txt] 08/10 22:59:14.071 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_20.18.40.txt] 08/10 20:18:40.304 {!ERROR!} [Kernel:Default] Windows 10 system doesn't appear to have RiftDisplay.inf installed. Cannot use DXGI 2 path successfully.

[Service_2018-10-08_20.18.40.txt] 08/10 20:18:42.140 {!ERROR!} [HMDCalibration] Gyro offset could not be read from HMD

[Service_2018-10-08_20.18.40.txt] 08/10 20:18:49.835 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\os\file.cpp(514) : File version was not found (1971039)

[Service_2018-10-08_20.18.40.txt] 08/10 20:18:50.507 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\os\file.cpp(514) : File version was not found (1971039)

[Service_2018-10-08_20.18.40.txt] 08/10 20:18:50.546 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\os\file.cpp(514) : File version was not found (1971039)

[Service_2018-10-08_20.18.40.txt] 08/10 21:17:53.521 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\package\packagemanager.cpp(975) : Package D_Steam_steamapps_common_PavlovVR_Pavlov already exists (1971039) OVR13568218

[Service_2018-10-08_20.18.40.txt] 08/10 21:17:53.521 {!ERROR!} [LifeCycle2] Error adding third party item Pavlov VR

[Service_2018-10-08_20.18.40.txt] 08/10 21:18:06.238 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\package\packagemanager.cpp(975) : Package D_Steam_steamapps_common_PavlovVR_Pavlov already exists (1971039) OVR13568218

[Service_2018-10-08_20.18.40.txt] 08/10 21:18:06.238 {!ERROR!} [WindowsWatcher] Error adding third party package Pavlov VR

[Service_2018-10-08_20.18.40.txt] 08/10 21:19:50.604 {!ERROR!} [HW:Health] Setting IMU report rate failed

[Service_2018-10-08_20.18.40.txt] 08/10 21:19:52.360 {!ERROR!} [Kernel:Default] [DisplayManager] NVidia power mode default not settable because another instance has it set.

[Service_2018-10-08_20.18.40.txt] 08/10 21:19:55.762 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 6660 (Unknown)

[Service_2018-10-08_20.18.40.txt] 08/10 21:20:00.359 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_20.18.40.txt] 08/10 21:20:00.359 {!ERROR!} [Kernel:Error] OVR Error:

[Service_2018-10-08_20.18.40.txt] 08/10 21:20:59.529 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 6304 (Unknown)

[Service_2018-10-08_20.18.40.txt] 08/10 21:21:03.560 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\library\library.cpp(542) : Missing entitlement for 1112064135564993 (1971031) OVR6139226

[Service_2018-10-08_20.18.40.txt] 08/10 21:21:03.560 {!ERROR!} [IpcRouter] Command /library/get_fbns_credentials caused an error: OVR6139226

[Service_2018-10-08_20.18.40.txt] 08/10 21:21:04.386 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\library\library.cpp(542) : Missing entitlement for 1112064135564993 (1971031) OVR6139226

[Service_2018-10-08_20.18.40.txt] 08/10 21:21:04.386 {!ERROR!} [IpcRouter] Command /library/set_fbns_credentials caused an error: OVR6139226

[Service_2018-10-08_20.18.40.txt] 08/10 21:21:05.931 {!ERROR!} [FastIpc] Failed to parse message from client: * Line 1, Column 238

[Service_2018-10-08_20.18.40.txt] 08/10 21:21:16.231 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\package\packagemanager.cpp(975) : Package D_Steam_steamapps_common_PavlovVR_Pavlov already exists (1971039) OVR13568218

[Service_2018-10-08_20.18.40.txt] 08/10 21:21:16.231 {!ERROR!} [LifeCycle2] Error adding third party item Pavlov VR

[Service_2018-10-08_20.18.40.txt] 08/10 21:21:17.988 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\package\packagemanager.cpp(975) : Package D_Steam_steamapps_common_PavlovVR_Pavlov already exists (1971039) OVR13568218

[Service_2018-10-08_20.18.40.txt] 08/10 21:21:17.988 {!ERROR!} [WindowsWatcher] Error adding third party package Pavlov VR

[Service_2018-10-08_20.18.40.txt] 08/10 21:22:10.022 {!ERROR!} [LifeCycle] Leave VR with unregistered pid: 164 (Unknown)

[Service_2018-10-08_20.18.40.txt] 08/10 21:22:12.233 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\library\library.cpp(542) : Missing entitlement for 1112064135564993 (1971031) OVR6139226

[Service_2018-10-08_20.18.40.txt] 08/10 21:22:12.233 {!ERROR!} [IpcRouter] Command /library/get_fbns_credentials caused an error: OVR6139226

[Service_2018-10-08_20.18.40.txt] 08/10 21:22:12.914 {!ERROR!} [OAF ERROR] \software\oculussdk\pc\oaf\liboaf\library\library.cpp(542) : Missing entitlement for 1112064135564993 (1971031) OVR6139226

[Service_2018-10-08_20.18.40.txt] 08/10 21:22:12.914 {!ERROR!} [IpcRouter] Command /library/set_fbns_credentials caused an error: OVR6139226

[Service_2018-10-08_20.18.40.txt] 08/10 21:22:30.711 {!ERROR!} [LifeCycle] User manually restarted the service.

[Service_2018-10-08_20.18.40.txt] 08/10 21:22:32.470 {!ERROR!} [Kernel:Default] [DisplayManager] NVidia power mode default not settable because another instance has it set.

Comments

  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    I'm seriously considering reinstalling Windows. I'll do that on Friday to make sure. Any other ideas?
  • TomCgcmfcTomCgcmfc Posts: 267
    Nexus 6
    Maybe try downloading your oculus software and run repair first.  Also make sure your win10 is up to date beforehand.  Might also be a good idea to turn your virus checker off while you download/repair Oculus software.  

    Good luck and please avoid posting the entire content of log files.  Just attach the file next time.  Thanks.
    Alienware 17r4 Laptop with i7-7700hq 2.8/3.6, 32 gb ram, gtx1060 w/6gb ram, 256gb ssd, 1tb hdd, Oculus Rift w/2x sensors.  Now using an Alienware Graphics Amplifier (AGA) with Zotac gtx1080ti Blower and Asus vg248qe 144hz external monitor.  All works great!

    Also have a 64gb Oculus Go which I love for travel and quick VR Fixes.  Looking forward to the Quest!
  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    My windows is up to date. I disable the antivirus and repaired the oculus through the software. Thanks for the log file's tip. I updated everything, but don't worked. I will reinstalling Windows. If you have some ideia, share with me!
  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    Just can not understand why without the extension cords works so well, and with the cables not.
  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    After oculus repair, I played for some minutes and this is the log file.
  • MorgrumMorgrum Posts: 1,289 Poster of the Week
    I had similar issues with extension cables.
    Do you still have sound but no video?

    If so this fixed my issues.
    COWEEN HDMI Repeater 4K UHD HDMI Female to Female HDMI Amplifier 40' HDMI Extender U... https://www.amazon.com/dp/B01GHL72XS/ref=cm_sw_r_sms_c_api_rfmWBb00H57G4
    WAAAGH!
  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    Thanks Morgrum, I'm already using this HDMI repeater. My sound gets really bad when using usb extender.
  • MorgrumMorgrum Posts: 1,289 Poster of the Week
    The audio issue could be a bad cable or oddly enough have you hit the outlet the usb extender is plugged into to make sure it is grounded.
    I know its an out of the box but its worth looking at.

    Make sure your Oculus and PC audio settings match each other too.

    Off the top of my head those thhngs come to mind.
    If your using a 3rd party audio mixer make sure your on cd audio qual.
    3rd part mixers can cause issues I ran into that when setting up my Rift for a party.
    WAAAGH!
  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    I tested it with other similar USB cables, but there was no change. But the cable is not grounded.
  • cyberealitycybereality Posts: 25,833 Oculus Staff
    Extension cables can be a hit or miss, and 16 ft is long. You probably want to stay at 10 ft or less. USB 2.0 is more reliable for extensions than USB 3.0, so I would recommend picking up 1 or 2 USB 2.0 cables. For HDMI, also 10 feet or less is better. Try passive cables, active cables can mess with Rift's odd signal. 
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  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    I'll test it with USB 2.0 cables and see if I have a better result. Thanks for help!
  • MorgrumMorgrum Posts: 1,289 Poster of the Week
    Hope it works for you.
    WAAAGH!
  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    edited October 13
    I made new tests with USB 2.0 extender cable, but it did not work. After about 16 minutes playing, he made a mistake. From my watch the error occurred at 18:53, log attached.
  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    I'm beginning to consider buying an HDMI cable of extreme quality, which one do you recommend? 15-16 feets.
  • RedRizlaRedRizla Posts: 4,778 Valuable Player
    edited October 13
    @luiz.moratelli - @cybereality - Has already said it's best not to use 15 ft cable because it can be hit and miss, So why are you still going for a 15 ft cable?
  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    Because it's the minimum distance from my computer to an empty area.
  • RedRizlaRedRizla Posts: 4,778 Valuable Player
    edited October 13
    Because it's the minimum distance from my computer to an empty area.

    Well you could try the cable you linked, but like @cybereality already mentioned, there's a chance it won't work. While one cable might work for one PC, it doesn't mean it will work on another PC. I've had this problem myself trying different cables both quality ones and cheap ones. I found that only a 3 meter one works for me, but like others you might have a different result and it might be fine..
  • luiz.moratelliluiz.moratelli Posts: 13
    NerveGear
    Thanks for the help, anything may be necessary to organize my room in another way.
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