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Gear VR Pin Preventing me from logging into new account.

DanielOS96_SentirealDanielOS96_Sentireal Posts: 10
edited October 2018 in Samsung Gear VR
I have created an app and put a newly created account as one of the previewers. I have logged in and accepted this prewiew app. And now I want to go to the phone and boot up the gearVR app and make sure that the preview app is showing in the correct place. 

However when I try to log into the gear vr app in this newly created account. I encounter an a looping bug where it asks me to create a pin then confirm the pin with my password. Then when I confirm it, it loops me back to create a pin. This keeps looping like that forever. I have tried creating yet another account to see if this bug applies to all accounts and I can confirm that it does. It also applies to 5 different phones that I tested it on in the office. 

I was hoping someone would know a workaround so I could log in or if oculus could see this and release a patch.

Here are some screenshots:

Entering the pin.
Which then askes me to enter my password.
Which then asks me to enter my pin (dont worry its not really 1234)
Which then asks me to enter a password.

This loop repeats until the end of time.

Best Answer


  • DantelabonDantelabon Posts: 1
    What is the fix??  It's Jan 23 2019, and I am having this issue.
  • fseb59fseb59 Posts: 1
    Same problem here ! 
  • DanielOS96_SentirealDanielOS96_Sentireal Posts: 10
    There was no specific fix for me I just waited a few days and it sorted its self out.
  • trtlabstrtlabs Posts: 1
    Any solutino to this.....I am having the same problem. Closed and restarted the app several times, even restarted my phone. No joy!
  • sophistogothsophistogoth Posts: 1
    Same issue here
  • jwlouallenjwlouallen Posts: 1
    I spoke with customer service and found a workaround. If you create the pin on the Oculus website then restart the Oculus app it should work.
  • tooj21tooj21 Posts: 1
    Hello. Where can I enter my PIN on the website. I cannot find the page

  • OculusSupportOculusSupport Posts: 801 Oculus Staff

    Hey tooj21, I'm sorry to hear you're having problems with the PIN. You can try by signing into our website here to add the PIN. If you're having any issues, please contact support at Thanks! -Rick

  • kepler240kepler240 Posts: 1
    same problem here and no solution in sight...just an endless and very frustrating loop.  
  • EZ360EZ360 Posts: 1
    encountered the same issue. Creating a pin on the website like OculusSupport mentions above fixed it for me
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