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Unable to see the purchased app in oculus app : Philips Urban Lighting VR

PhilipsLighting
Explorer
Hi Team,
One of our team member is unable to see the purchased app after redeem the code in the oculus android app. He tried purchasing the same app again getting error the item has been already purchased. This app can only be accessible using oculus keys. Please help asap.
Email id of the requester:
kapil.kumar_1@signify.com (KapilYadava)
App name: Philips Urban Lighting VR
1 REPLY 1

cybereality
Grand Champion
You can submit a support ticket here: https://support.oculus.com/ In this case, I would guess that the app is not available on the platform you are using (for example, a Gear VR app that is not compatible with Oculus Go).
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