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Oculus Store in Korea

SchroderCatSchroderCat Posts: 1
NerveGear
Currently stationed in South Korea, bought a Rift through amazon. 

I used to be able to access the store for games, and now I can't. I even have store credit on my account. When I open the store now, there aren't any games listed, and in the desktop app it says the store isn't available in my region. I'm very confused. I've had my rift for almost a year now, and I'm just now having these issues. 

I RMA'ed my headset, and I'm currently using the replacement headset Oculus sent for the first time, if that has anything to do with it.

Comments

  • james05parkjames05park Posts: 1
    NerveGear
    Mee too. Why can't korean users have access to oculus store?
  • ppcloud777ppcloud777 Posts: 1
    NerveGear
    I have a same problem. Oculus MUST answer this. 
  • crossmrcrossmr Posts: 21
    Brain Burst
    I'm in Korea and have had an oculus rift since last summer. Made tons of purchases on the store, suddenly I can't access the store in the headset and on the website it says it's unavailable in my country. Fantastic service oculus.
  • kojackkojack Posts: 6,386 Volunteer Moderator
    edited December 2018
    For some reason Oculus doesn't sell Rifts to South Korea. They do sell the Go there though.
    Especially odd since this forum has had a korean section for years.

  • crossmrcrossmr Posts: 21
    Brain Burst
    They sell the go here, and turned off the store here? how does the go get software?
  • kojackkojack Posts: 6,386 Volunteer Moderator
    The rift and the go have different stores.

    Have any of you tried a VPN to fake your location?

    Since the rift was never officially sold in Korea I'd guess they aren't likely to restore its store (since it probably never should have worked anyway). Which really sucks if you've already bought things.

    Make sure you submit a support ticket, this forum is mainly community supported now.
  • crossmrcrossmr Posts: 21
    Brain Burst
    edited December 2018
    Sent a support ticket already. No answer yet. When using the store from Korea it displayed the price in local currency, so I don't really see that at all.  It worked perfectly fine. They even were collecting the proper amount of tax. I don't buy their story that it was a "bug" (found a post on reddit of them replying to someone claiming it was a bug). There are also tons of other countries where they don't officially sell the rift and I haven't heard of the store being disabled there either.

    Also, a vpn, while slow, will probably work, or it seems to, but it doesn't solve the in headset store issue, unless I put the  whole machine on a vpn. which is not ideal because i wouldn't want to run online games through a VPN.
  • Protocol7Protocol7 Posts: 333
    Trinity
    edited December 2018
    kojack said:
    Since the rift was never officially sold in Korea I'd guess they aren't likely to restore its store (since it probably never should have worked anyway). Which really sucks if you've already bought things.
    If that is the case it is a terrible situation. I find it disturbing that someone could be denied access to games they have paid for just because of where they are. I hope this is just a bug that they can fix quickly.
  • crossmrcrossmr Posts: 21
    Brain Burst
    Luckily we don't seem to be denied access to the games we've paid for. I just tried installing something that wasn't installed. I also tried using a VPN to grab NextVR for free and adding that. We just don't have access to the store anymore. it doesn't make any sense and all oculus support gave me was a garbage form answer "we don't support Korea but we hope to!" The entire situation makes absolutely 0 sense. If they are selling oculus go in Korea and have set up a go store, that means they have a billing/tax/etc system set up to handle Korea. So there is no reason for the regular oculus store to suddenly be disabled after working here for so long. It was already working perfectly, tax and local currency. I guess I'll be spending all my money on steam now, but it's a bit of a kick in the stomach to have an entire part of the experience not work (the store, not only can we not buy anything, we can't even see anything, so no trailers , nothing)
  • crossmrcrossmr Posts: 21
    Brain Burst
    edited January 2019
    and now..it's sort of back? There are like a handful of games there, but most of them (especially the big ones) are missing, wtf is going on?
  • crossmrcrossmr Posts: 21
    Brain Burst
    Several months on now, and there still doesn't seem to be much there, let alone the bulk of the main games like roborecall and other stuff.
  • MAC_MAN86MAC_MAN86 Posts: 2,262
    Wintermute
    I played PokerVR with a S.Korean with a Rift once but who knows where he bought it from.
  • crossmrcrossmr Posts: 21
    Brain Burst
    You may be able to buy things with a VPN and if you bought it before they turned it off, you keep the games you bought. The ridiculousness is that the store still hasn't been properly restored. All the main games are still missing, there are maybe like 12 games available.
  • eoinokeoinok Posts: 1
    NerveGear
    Anyone had success with a VPN? I'm in Korea and seeing the same issue: only a handful of games available. 
  • TBFamilyTBFamily Posts: 1
    NerveGear
    edited August 2019
    Fix (workaround) found. Install Oculus on your phone. The Google or iPhone store app. It's an app that allows you to manage your account and view the store. Use a VPN for your phone before opening the app. Free VPNs will work as you do not need speed. 

    Install Oculus App
    Install VPN
    Start VPN
    Open Oculus (if it was already opened before you started the VPN, just close all apps and open it again)
    Buy the game you want.

    Go to Rift on the PC, view your library and click install. 

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