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HDMI Issue with OCULUS RIFT and Acer Nitro 5 laptop

I have read several threads with no luck, contacted support, and am still having the same issue two laptops in.  I have an ACER Nitro 5 with a Nvidia GEFORCE GTX/OCULUS ready laptop.  I have disabled USB power on ports, updated windows drivers, NVidia drivers, installed and re-installed OCULUS software 6 times now.  Still when I go to run the setup everything is working EXCEPT the HDMI.  Tech support really needs a help desk line for folks to contact, I am not sure how one can sell and support high end technology with no phone support (a pet peeve).  I am returning the OCULUS to Best Buy, going to get another set and try before we buy Vive and hope that solves everything.  I have not seen any real articles to address this sort of issue.  Lots of good information, but right now my conclusion is the HDMI cable is the bad part right from the factory.  It appears to be DOA... If I discover something else I will post, but I don't think setting up VR should be this complicated.....

Comments

  • Techy111Techy111 Posts: 5,150 Volunteer Moderator
    Out of interest, is that the one with a GTX1050 in it mate ?
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.
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  • Techy111Techy111 Posts: 5,150 Volunteer Moderator
    edited December 2018
    I'm asking because support should of said that for laptops a 1050TI is min spec and a 1050 for desktop.
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  • StrappedsquashStrappedsquash Posts: 3
    NerveGear
    edited December 2018
    Yes that is the one.  I just noticed that the onboard HDMI in the laptop will not output to another monitor/TV etc.  So I am not sure that is the issue with the OCULUS I am seeing now.
  • Techy111Techy111 Posts: 5,150 Volunteer Moderator
    The 1050 won't do it mate......it needs a 1050TI or higher :(
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.
    And FlyInside Forum Admin.
    Flyinside Flight Simulator RELEASED.
  • StrappedsquashStrappedsquash Posts: 3
    NerveGear
    edited December 2018
    The laptop says right on the front OCULUS ready.  Hard to believe it would not work.  Here is the statement from tech support earlier today with the model--NVIDIA GeForce GTX 1080 (Laptop)
  • Techy111Techy111 Posts: 5,150 Volunteer Moderator
    The same laptop here in the UK doesn't say Oculus ready mate. Are they saying 1080 ???
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.
    And FlyInside Forum Admin.
    Flyinside Flight Simulator RELEASED.
  • Techy111Techy111 Posts: 5,150 Volunteer Moderator
    edited December 2018
    Here is the spec list, check the minimum = https://support.oculus.com/1773584749575567/
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.
    And FlyInside Forum Admin.
    Flyinside Flight Simulator RELEASED.
  • LuluViBritanniaLuluViBritannia Posts: 420
    Trinity
    Hey there,
    I own a GTX 1050 and it does work with VR. Its being under recommended specs does not mean it won't work, so stop the misinformation please ^^'.

    The issue is not the card. You said the HDMI port doesn't output anything? Even with a cheap monitor? So the issue clearly comes from the computer.
    My current config : HP Omen laptop, 8 GB RAM, Intel i5-7300HQ @2.5GHz + Nvidia GTX 1050 (2GB VRAM).

    Currently plays on :

    - Beat Saber.
    - Windlands.
    - Skyrim VR.

    I use VR for :
    - Games.
    - Art Software (Tilt Brush, Oculus Medium, Mocu Mocu Dance).
    - Cinema VR (Oculus Desktop or Virtual Desktop).

    "Everything changes. Even the happy or funny things disappear. Can I still enjoy this place anyway?"
  • Techy111Techy111 Posts: 5,150 Volunteer Moderator
    How many peeps have success with a laptop and a 1050 ? No misinformation given, thanks.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.
    And FlyInside Forum Admin.
    Flyinside Flight Simulator RELEASED.
  • MegaOmnimon02MegaOmnimon02 Posts: 2
    NerveGear
    edited January 2
    If you have a Nitro 5 model (there are like 30 worldwide) with a Intel Display driver then you need to disable it.

    go to device manager, display adaptors, and you should see the two adaptors, Intel and Nvidia (in my case I have a GTX 1050 TI).  right click to disable the intel driver.

    reboot the computer.

    Plug the HDMI into the HDMI port.

    The only other issue I had was the cable from the headset had an offset pin in the HDMI port and I straightened it, works fine now...until Oculus renders it not compatible on their next update. LOL.  Sad but true

    Also when I talked to Oculus support, they said only two of the Nitro 5's are compatible here:

    AN515-53-52FA and
    AN515-53-55G9


    These appear to be american and Im in Cnaada so cant get those two.  plus these are only 4GB and *Gb models and I need 16GB for other programs I use. I have the  AN515-539Y676 which is the same as above but 16GB ram and now its working fine.




  • MegaOmnimon02MegaOmnimon02 Posts: 2
    NerveGear
    edited January 2
    a
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