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What if I pass my 1 year warranty during the support ticket timeframe?

coin107coin107 Posts: 2
NerveGear
Basically my question is, If I apply for warranty for a faulty controller by opening a ticket, lets say 10 days prior to warranty expiration, will I still be covered if the date is passed during the ticket timeframe. I ask this because I'm aware that the emailing back and forth with oculus support can take a couple weeks on some cases. What are the rules in this situation?

Comments

  • Techy111Techy111 Posts: 5,015 Volunteer Moderator
    Have you put that to them ? I think if you started the process before the expiration you should be good mate.
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  • RichooalRichooal Posts: 647
    Neo
    If the issue is raised (through the appropriate channel) during the warranty period, then the warranty covers it.
    Otherwise all companies would use slow response times to avoid their responsibility. Just make sure you keep a record of when your ticket was opened.

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