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[Serious issue] Left eye always showing white screen with colored vertical lines

ingolauingolau Posts: 1
NerveGear
edited January 2019 in Support
Hi all, I am having a serious issue with my Oculus Rift.
The left eye of the rift is ALWAYS ON even when I am not wearing the headset, it is always displaying this white thing with some colored vertical lines no matter what I do.
I have never dropped it or do any damage to it, no extension cable or anything were used, it just happens.

Here is what I have tried:
- Replug and tried different USB and HDMI port countless times
- Changed 3 different PCs with different low end to high end display cards (1080ti/1050ti)
- Tried different programs and software

Is this case beyond saving? 
The Rift was purchased off Amazon Nov-2018.
I hope Oculus can help me with this case, I barely used it and spent quite an mount just to get it working.




Comments

  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    It looks like it might be a hardware failure. Please submit a support ticket here so that one of the Oculus support staff can assist you better.

    https://tickets.oculusvr.com/hc/en-us/requests/new
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  • greysungreysun Posts: 3
    NerveGear
    Did you ever figure this out? I've had 2 headsets die in two days. Both with black screen in the right eye, one with normal video ok the left, the other with the colored stripes on the left. 
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