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Oculus setup download stuck:/

PazzaakPazzaak Posts: 1
NerveGear
Hey everyone, I just got a new computer and when i try to install the oculus software it just gets stuck around 5.17gb/5.19gb.
I was wondering if anyone could help me with this problem.. i tried disabling all my antivirus and it still doesn't work.
Thanks in advance.

Specs : https://pcpartpicker.com/list/McL3vn

Comments

  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    Heya, have a read of this guide here:
    https://forums.oculusvr.com/community/discussion/69494/having-oculus-rift-setup-issues-the-ultimate-guide

    If you have completed the entire checklist, go to this thread and follow the instructions, but make sure you have performed the checklist from the above guide:
    https://forums.oculusvr.com/community/discussion/69245/oculus-software-sorry-we-encountered-an-error-during-installation-solution-found

    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • American.AnarcAmerican.Anarc Posts: 1
    NerveGear
    Pazzaak said:
    Hey everyone, I just got a new computer and when i try to install the oculus software it just gets stuck around 5.17gb/5.19gb.
    I was wondering if anyone could help me with this problem.. i tried disabling all my antivirus and it still doesn't work.
    Thanks in advance.

    Specs : https://pcpartpicker.com/list/McL3vn
    I did some digging around my C drive and found a folder labled OculusSetup-DownloadCache and decided to delete it. The location where you can find it is Local Disk C:>OculusSetup-DownloadCache. Delete this folder and try downloading again. I got stuck at 1.83GBs when downloading recently and it never went past that spot. Once I deleted the file and tried it again, it blew right past that spot due to my internet speed. Hope this helps you if not anyone else that reads this method.
  • cinetechcinetech Posts: 15
    NerveGear
    Heya, have a read of this guide here:
    https://forums.oculusvr.com/community/discussion/69494/having-oculus-rift-setup-issues-the-ultimate-guide

    If you have completed the entire checklist, go to this thread and follow the instructions, but make sure you have performed the checklist from the above guide:
    https://forums.oculusvr.com/community/discussion/69245/oculus-software-sorry-we-encountered-an-error-during-installation-solution-found

    Here a guide. Make a simple download app the works. WOWOWOOWW what a novel idea.
  • DaftnDirectDaftnDirect Posts: 5,478 Volunteer Moderator
    cinetech said:
    Heya, have a read of this guide here:
    https://forums.oculusvr.com/community/discussion/69494/having-oculus-rift-setup-issues-the-ultimate-guide

    If you have completed the entire checklist, go to this thread and follow the instructions, but make sure you have performed the checklist from the above guide:
    https://forums.oculusvr.com/community/discussion/69245/oculus-software-sorry-we-encountered-an-error-during-installation-solution-found

    Here a guide. Make a simple download app the works. WOWOWOOWW what a novel idea.
    @cinatech if you've had a problem using Oculus software offline, fine, I hope that gets sorted out for you. The forum can be a good place to get advice from helpful members.

    Resurrecting an old thread because you're annoyed about another issue isn't so helpful unless you want to contribute knowledge towards that specific problem.

    Let's try and keep the forum useful and friendly, thanks.
    Intel 5820K [email protected], Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v1903 (18363.657)
  • cinetechcinetech Posts: 15
    NerveGear
    With respect. I'm resurrecting this thread because THIS is exactly what else I had to deal with trying to work out why the Oculus software no longer allows offline use without presenting dash errors. Eventually it was admitted to be a bug with 1.42. But the communication is so poor that there are people on this forum still trying to workout the dash error issue. Tell them. Respond to questions. Don't just respond to threads if someone pokes your ego with some sarcasm.

    After 5 attempts and around 50gb later. Success! This download interruption stuff was happening back in 2017!! I'm not even joking. I can't believe this isn't rectified now in 2019 especially when the forums are littered with the same problem.

    Now to keep this post 'useful'. Allow me to share my fix on how to get around this download issue in case anyone else has an issue. (And I am deadly serious, this is how I fixed it).

    1) Try to download (wait for 7gb at 5mbps to come through)
    2) When it gets stuck. Close App, Delete the Oculus Cache folder, restart PC
    3) Try to download (wait for 7gb at 5mbps to come through)
    4) When it gets stuck. Close App, Delete the Oculus Cache folder, restart PC
    5) Try to download (wait for 7gb at 5mbps to come through)
    6) When it gets stuck. Close App, Delete the Oculus Cache folder, restart PC
    7) Try to download (wait for 7gb at 5mbps to come through)
    8) When it gets stuck. Close App, Delete the Oculus Cache folder, restart PC
    9) Try to download (wait for 7gb at 5mbps to come through)

    10)Success. Congratulations. You have installed Oculus.


  • Twan177Twan177 Posts: 1
    NerveGear
    Same problem here ,i must be at my 20th try after all the ''fix'' i found and tried. T___T
  • MudonisMudonis Posts: 5
    NerveGear
    edited January 11
    I'm having the same problem.

    On top of that once the App is finally installed (after several reboots) the app itself does not recognize my Rift S headset!

    My PC does have all the necessary hardware and software listed on the Oculus site (and my PC even detects the Rift S)
  • Tomca8987Tomca8987 Posts: 1
    NerveGear
    Same problem.

    Support Team can't even help me.
    So, someone have a solution?
  • bert.chucklebritchesbert.chucklebritches Posts: 1
    NerveGear
    Same issue here. 7.20/7.28 GB downloaded and suddenly it just gave up, still reporting downloading but not actual data transfer occuring. I'm with cinetech -- this is bullshit and should have been addressed long, long ago, especially since the Oculus (Facebook apparently?) entity demands that we download a fucking operating system's worth of data from their anemic file servers in order to make their expensive hardware work! What could go wrong? Everybody has cheap infinite internet, right?!?!? NO!!! My internet is cellular and not limitless, so this is going to take a lot of time and cost me real money for bandwidth to download this package repeatedly. 
    Neat VR equipment Oculus! When does it start working?
  • sakurai1225sakurai1225 Posts: 3
    NerveGear
    Im japanese
    this problem happened my PC.
    suddun stop download 7.26./7.28GB

    私は日本人ですが同じ問題に直面しています
    oculusアプリのダウンロードが突然ストップします
    翻訳されたこちらのフォーラムを見る限りでは、現在対応策がなく、downloadcasheを削除してトライし続けることしかできないと、、
  • KisakiRoseKisakiRose Posts: 1
    NerveGear
    I restarted the download many times today- all of which reported a download speed but was not actually transferring data. I solved it: hopefully it's this easy of a fix for everyone. 

    Turn off of WiFi/internet. Speed update severely lagged, but eventually reported zero.
    Turn WiFi/internet back on. hopefully should resume download. 

    fingers crossed for everyone.

  • SquishyClownSquishyClown Posts: 1
    NerveGear
    @KisakiRose You're my legend! It works!
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