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Oculus setup download stuck:/

PazzaakPazzaak Posts: 1
NerveGear
Hey everyone, I just got a new computer and when i try to install the oculus software it just gets stuck around 5.17gb/5.19gb.
I was wondering if anyone could help me with this problem.. i tried disabling all my antivirus and it still doesn't work.
Thanks in advance.

Specs : https://pcpartpicker.com/list/McL3vn

Comments

  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    Heya, have a read of this guide here:
    https://forums.oculusvr.com/community/discussion/69494/having-oculus-rift-setup-issues-the-ultimate-guide

    If you have completed the entire checklist, go to this thread and follow the instructions, but make sure you have performed the checklist from the above guide:
    https://forums.oculusvr.com/community/discussion/69245/oculus-software-sorry-we-encountered-an-error-during-installation-solution-found

    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • American.AnarcAmerican.Anarc Posts: 1
    NerveGear
    Pazzaak said:
    Hey everyone, I just got a new computer and when i try to install the oculus software it just gets stuck around 5.17gb/5.19gb.
    I was wondering if anyone could help me with this problem.. i tried disabling all my antivirus and it still doesn't work.
    Thanks in advance.

    Specs : https://pcpartpicker.com/list/McL3vn
    I did some digging around my C drive and found a folder labled OculusSetup-DownloadCache and decided to delete it. The location where you can find it is Local Disk C:>OculusSetup-DownloadCache. Delete this folder and try downloading again. I got stuck at 1.83GBs when downloading recently and it never went past that spot. Once I deleted the file and tried it again, it blew right past that spot due to my internet speed. Hope this helps you if not anyone else that reads this method.
  • cinetechcinetech Posts: 15
    Brain Burst
    Heya, have a read of this guide here:
    https://forums.oculusvr.com/community/discussion/69494/having-oculus-rift-setup-issues-the-ultimate-guide

    If you have completed the entire checklist, go to this thread and follow the instructions, but make sure you have performed the checklist from the above guide:
    https://forums.oculusvr.com/community/discussion/69245/oculus-software-sorry-we-encountered-an-error-during-installation-solution-found

    Here a guide. Make a simple download app the works. WOWOWOOWW what a novel idea.
  • DaftnDirectDaftnDirect Posts: 5,966 Volunteer Moderator
    cinetech said:
    Heya, have a read of this guide here:
    https://forums.oculusvr.com/community/discussion/69494/having-oculus-rift-setup-issues-the-ultimate-guide

    If you have completed the entire checklist, go to this thread and follow the instructions, but make sure you have performed the checklist from the above guide:
    https://forums.oculusvr.com/community/discussion/69245/oculus-software-sorry-we-encountered-an-error-during-installation-solution-found

    Here a guide. Make a simple download app the works. WOWOWOOWW what a novel idea.
    @cinatech if you've had a problem using Oculus software offline, fine, I hope that gets sorted out for you. The forum can be a good place to get advice from helpful members.

    Resurrecting an old thread because you're annoyed about another issue isn't so helpful unless you want to contribute knowledge towards that specific problem.

    Let's try and keep the forum useful and friendly, thanks.
    Intel 5820K [email protected], Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v2004 (19041.388)
  • cinetechcinetech Posts: 15
    Brain Burst
    With respect. I'm resurrecting this thread because THIS is exactly what else I had to deal with trying to work out why the Oculus software no longer allows offline use without presenting dash errors. Eventually it was admitted to be a bug with 1.42. But the communication is so poor that there are people on this forum still trying to workout the dash error issue. Tell them. Respond to questions. Don't just respond to threads if someone pokes your ego with some sarcasm.

    After 5 attempts and around 50gb later. Success! This download interruption stuff was happening back in 2017!! I'm not even joking. I can't believe this isn't rectified now in 2019 especially when the forums are littered with the same problem.

    Now to keep this post 'useful'. Allow me to share my fix on how to get around this download issue in case anyone else has an issue. (And I am deadly serious, this is how I fixed it).

    1) Try to download (wait for 7gb at 5mbps to come through)
    2) When it gets stuck. Close App, Delete the Oculus Cache folder, restart PC
    3) Try to download (wait for 7gb at 5mbps to come through)
    4) When it gets stuck. Close App, Delete the Oculus Cache folder, restart PC
    5) Try to download (wait for 7gb at 5mbps to come through)
    6) When it gets stuck. Close App, Delete the Oculus Cache folder, restart PC
    7) Try to download (wait for 7gb at 5mbps to come through)
    8) When it gets stuck. Close App, Delete the Oculus Cache folder, restart PC
    9) Try to download (wait for 7gb at 5mbps to come through)

    10)Success. Congratulations. You have installed Oculus.


  • Twan177Twan177 Posts: 1
    NerveGear
    Same problem here ,i must be at my 20th try after all the ''fix'' i found and tried. T___T
  • MudonisMudonis Posts: 5
    NerveGear
    edited January 11
    I'm having the same problem.

    On top of that once the App is finally installed (after several reboots) the app itself does not recognize my Rift S headset!

    My PC does have all the necessary hardware and software listed on the Oculus site (and my PC even detects the Rift S)
  • Tomca8987Tomca8987 Posts: 1
    NerveGear
    Same problem.

    Support Team can't even help me.
    So, someone have a solution?
  • bert.chucklebritchesbert.chucklebritches Posts: 1
    NerveGear
    Same issue here. 7.20/7.28 GB downloaded and suddenly it just gave up, still reporting downloading but not actual data transfer occuring. I'm with cinetech -- this is bullshit and should have been addressed long, long ago, especially since the Oculus (Facebook apparently?) entity demands that we download a fucking operating system's worth of data from their anemic file servers in order to make their expensive hardware work! What could go wrong? Everybody has cheap infinite internet, right?!?!? NO!!! My internet is cellular and not limitless, so this is going to take a lot of time and cost me real money for bandwidth to download this package repeatedly. 
    Neat VR equipment Oculus! When does it start working?
  • sakurai1225sakurai1225 Posts: 3
    NerveGear
    Im japanese
    this problem happened my PC.
    suddun stop download 7.26./7.28GB

    私は日本人ですが同じ問題に直面しています
    oculusアプリのダウンロードが突然ストップします
    翻訳されたこちらのフォーラムを見る限りでは、現在対応策がなく、downloadcasheを削除してトライし続けることしかできないと、、
  • SquishyClownSquishyClown Posts: 1
    NerveGear
    @KisakiRose You're my legend! It works!
  • janghoonjleejanghoonjlee Posts: 1
    NerveGear
    i concurr kisakirose is legend
  • AshenDoodlez489AshenDoodlez489 Posts: 2
    NerveGear
    I have an issue I was hoping someone could help me with. So when I got to download the application through the setup exe file, it will go through the entire process just to then say an error and ask me to try resetting my computer. I tried resetting my computer just for it to still not work having the same issue. Does anyone know a good fix around this?

  • 3Jane3Jane Posts: 23
    Brain Burst
    The advice from KisakiRose worked for me.  Turned off my Ethernet adapter in the Network Connections control panel.  The download speed on the installer fell to 0 and then I turned the adapter back on.  Worked like magic!


  • AnansiilAnansiil Posts: 1
    NerveGear
    I restarted the download many times today- all of which reported a download speed but was not actually transferring data. I solved it: hopefully it's this easy of a fix for everyone. 

    Turn off of WiFi/internet. Speed update severely lagged, but eventually reported zero.
    Turn WiFi/internet back on. hopefully should resume download. 

    fingers crossed for everyone.


    Insane! This worked for me too!
    Specifically, my download would stop at 5.12 / 5.15GB but still claim it was downloading.

    1. I turned off my wifi, no change (download speed displayed without any progress) and restarting didn't work.
    ---My guess is that it didn't work because it had been frozen for hours before I turned off my Wifi.

    Successful Round 2.
    1. I restarted the computer and restarted the setup.exe without deleting my oculus download cache.
    2. While Oculus was loading up what had been previously downloaded (still displayed as downloading, though) I turned off my Wifi.
    3. I reactivated my Wifi and the download actually resumed and went into Install!
    4. .....small caveat, I'm not sure if I activated Wifi just after it finished loading what was downloaded or just before it reached that point... (since you don't have to redownload your files it isn't a big deal,fortunately)

      My firewall was left on, and I didn't have to delete my downloaded cache!
  • dissakamajayadissakamajaya Posts: 1
    NerveGear
    i followed the @KisakiRose advice, and *boom* it works like charm. real hero.
  • SabrejetSabrejet Posts: 88
    Hiro Protagonist
    Thank you @KisakiRose super fix.
  • kevin.handsomekkevin.handsomek Posts: 1
    NerveGear
    edited August 6
    I restarted the download many times today- all of which reported a download speed but was not actually transferring data. I solved it: hopefully it's this easy of a fix for everyone. 

    Turn off of WiFi/internet. Speed update severely lagged, but eventually reported zero.
    Turn WiFi/internet back on. hopefully should resume download. 

    fingers crossed for everyone.

    THIS WORKS 100% - was stuck at 5.13gb of 5.16gb. I just turned off the wifi/usb tethering on the phone and turn it back on. My computer automatically reconnected to the tethering phone and it restarted the download at 5.09GB and finished seconds later and installed oculus software properly. No need to delete any cache. Thanks Rose.
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