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Oculus Rift with a ASUS FX504GM EN150T Glitching

xxpandakingxxxxpandakingxx Posts: 1
NerveGear

Hi,

 

Thank you for reading my message.  A friend of mine recommended I post an issue I’m experiencing with the Oculus Rift with my ASUS laptop on this forum.

 

THE STORY:

 

I've purchased an Oculus Rift 09/01/2019 from Argos to run on my 7 week old ASUS FX504 EN150T laptop bought from AO. The laptop is sold as “VR Ready”.

 

https://ao.com/product/fx504gmen150t-asus-laptop-black-59693-251.aspx

Dedicated GeForce® GTX 1060 6GB graphics - VR ready

8th gen Intel® Core™ i7-8750H hexa core processor

8GB of DDR4 RAM delivers seamless multitasking

1TB hard drive with a 256GB SSD

 

Laptop on Overclockers website:

https://www.overclockers.co.uk/asus-tuf-fx504gm-nvidia-gtx-1060-8gb-15.6-120hz-3ms-i7-8750h-8gb-ddr4-gaming-laptop-lt-25n-as.html

 

On the laptop I have 3 USB ports on this laptop, 2x USB 3.0 and 1x USB 2.0.

 

I have plugged the 2 sensors into the USB 3.0 and the headset into the USB 2.0 and HDMI

 

I have also tired using a USB 3.0 docking station where I have connected all sensors and the headset to USB 3.0, but as I’m experiencing identical issues further testing will be using the laptop USB ports only.

 

THE PROBLEM:

 

The sensor setup (guardian) works perfectly fine setting up the gaming boundary. The problems starts when I first enter the game menu.  Initially I can see the touch controllers (my hands) and can move my head around without lagging, but within 30 seconds the picture starts to jerk and jump. I sometimes hear the windows sound for a device being plugged in. I sometimes receive a warning regarding the sensors.  I’ve also seen 1 time a USB malfunction in windows.

 

If I exit the Oculus app or go through the sensor setup again all is fine, but I often have to restart the laptop, as the sound sometimes disappears on the Oculs headset. I've also had it where the sensors are no longer detectable and a restart of the laptop is needed. I've also had the laptop crash on me once (blue screen), which is something I've never seen since I bought the laptop on 23rd November 2018.

 

I would like to know what I need to do in order to get the Oculus working and stable. I've tried getting into a game quickly ”Robo Recall” and that also starts jumping and the game eventually crashes with me losing the sound every time (requiring a laptop restart). Menu or game the jerking / jumping is awful with the Oculus is unusable.

 

I would have to say the laptop has been stable since I purchased it and I've not had any issues with it until trying to use the Oculus, but I cannot rule out the issue with the laptop itself.

 

Installed on the laptop I have Microsoft Office 2010, Fusion 360 (CAD Software) and McAfee Total Protection (which I have switched off during testing).

 

Please can I ask that you supply me with a list of things I can do to diagnose the problems or adjust on the laptop, so I can have the Oculus running without fault?

I

 have also sent the above to ASUS Support & Oculus Support and await a response.

 

Kindest regards,

 

James


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