01-12-2019 09:03 AM
01-15-2019 02:52 AM
01-15-2019 09:44 AM
01-15-2019 10:27 AM
01-15-2019 12:04 PM
01-15-2019 02:28 PM
ironyman said:
Rift sent back on the 5/12 so now 41 days which, even taking the festive season into account, is massively beyond the longest time oculus quote for a replacement. I think that is well past the patience limit.
01-16-2019 04:03 AM
01-16-2019 01:00 PM
ironyman said:
thanks RIck - seems that they are finally planning to send the replacement although no explanation for what caused the delay. seems that being patient and not hassling oculus on a daily basis as soon as it is returned to ensure things get done was a poor decision. next time I will be the squeakly wheel...
Hi ironyman, thanks
for the update. I'm glad to hear the replacement is being sent out.
Normally, replacements are sent out after 3 business days after the
warehouse receives the return. If it's been more than 3 days then
definitely reach out to support so it can be investigated it! -Rick
01-17-2019 06:41 AM
ironyman said:
Rift sent back on the 5/12 so now 41 days which, even taking the festive season into account, is massively beyond the longest time oculus quote for a replacement. I think that is well past the patience limit.
01-19-2019 05:52 PM