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Can't get past Health and Safety Video

Yarzu
Honored Guest
Just got my rift, and when trying to install the client I keep getting stuck on the health and safety video at like 10-20 seconds in. I uninstalled and reinstalled and yet I'm still getting issues. Has this happened to anyone else?
2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey Yarzu, that's a
bit unusual. Do you have any anti-virus or other security software
running? They may be conflicting with the Oculus software. Try
temporarily disabling any anti-virus software (including Windows
Defender) and see if you're able to get past it. If you're still
having issues, please feel free to create a support ticket at
https://support.oculus.com
so we can look into this for you. Thanks! - Rick

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Richooal
Consultant
Also try turning it off to see if you can go further.

Open the Desktop App, go to "Settings", General", scroll down to "Rift and Touch Safety". Turn it off.
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.