Studio Share not working — Oculus
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Studio Share not working

wreckertikewreckertike Posts: 12
NerveGear
HI all, I am trying to get Studio share working to no avail. Have tried multiple accounts, different machines. Checked its not a firewall issue with other multiplayer experiences, seems fine. Started a party with someone in the lab, no problem. When the invite is sent, its received fine, once accepted it says Connected but then immediately says its been disconnected. Any suggestions? We have an artist coming through this week and would love to be in space with him. Thanks!

Comments

  • RiebmannRiebmann Posts: 5
    NerveGear
    My friend and me had the same problem a few days ago. Not tried since then. 

    But would be nice to know if there is any fix we can do....
  • Linacruise1467Linacruise1467 Posts: 11
    NerveGear
    Mine is also not working, I dont know whats a matter.
  • wreckertikewreckertike Posts: 12
    NerveGear
    Okay thanks, good to know im not the only one, hopefully we see a fix soon. Thanks for the response!
  • CedarLibrarianCedarLibrarian Posts: 3
    NerveGear

    An associate and I were trying to use Medium's Studio Share feature for the first time the other night and again today. After several failed attempts, we both re-installed Medium and restarted Windows. The problem was consistent: invitation was sent & received, the joining account's avatar was displayed with a message "connecting...", then the session would start and immediately end. Eventually, I received this error code: OVR68173290.

    I emailed Oculus Support saying: 'Any help or insight into this matter would be greatly appreciated.'

    Oculus Support replied; copied below. I think the steps are unreasonable and don't offer any assurance of success. If anyone gets it working following these steps, let use know.

    ----

    Leo (Oculus Support)

    Jan 25, 4:31 AM PST

    Hello Cedar,

    Thank you for contacting us.

    I understand that the Studio Share feature on the app Oculus Medium is not working for you. I will be most happy to look into that.

    Thanks for troubleshooting before reaching out to us.

    Please note that most antivirus software may cause these kind of issues. To work around the issue, make sure you have the latest updates and add Oculus as a trusted program in the settings of your antivirus software. Click here for more information.

    We also suggest temporarily disabling or uninstalling any antivirus, anti-malware (MalwareBytes) and firewall programs including the Windows Defender.

    Are you using a restricted network? Proxies, VPNs and restricted networks can sometime interfere with Oculus and prevent it from connecting to our server.

    Please uninstall graphics driver, restart computer and reinstall the driver. Also, update Rift and USB drivers. You can click here to find the detailed instructions.

    Also, ensure all Windows updates are completed and restart the computer.

    You can try these steps:

    1. Restart the Oculus app
    2. Restart your computer and ensure there’s no problems with your network connection
    3. Try using a Windows user account that has administrator privileges
    4. Run Oculus repair utility:
      1. Open the Run window (Windows key + R)
      2. Enter and run: C:\Program Files\Oculus\OculusSetup.exe
      3. Select the "Repair" option

    I am looking forward to hearing back from you.

    Leo
    Oculus Support




  • wreckertikewreckertike Posts: 12
    NerveGear

    An associate and I were trying to use Medium's Studio Share feature for the first time the other night and again today. After several failed attempts, we both re-installed Medium and restarted Windows. The problem was consistent: invitation was sent & received, the joining account's avatar was displayed with a message "connecting...", then the session would start and immediately end. Eventually, I received this error code: OVR68173290.

    I emailed Oculus Support saying: 'Any help or insight into this matter would be greatly appreciated.'

    Oculus Support replied; copied below. I think the steps are unreasonable and don't offer any assurance of success. If anyone gets it working following these steps, let use know.

    ----

    Leo (Oculus Support)

    Jan 25, 4:31 AM PST

    Hello Cedar,

    Thank you for contacting us.

    I understand that the Studio Share feature on the app Oculus Medium is not working for you. I will be most happy to look into that.

    Thanks for troubleshooting before reaching out to us.

    Please note that most antivirus software may cause these kind of issues. To work around the issue, make sure you have the latest updates and add Oculus as a trusted program in the settings of your antivirus software. Click here for more information.

    We also suggest temporarily disabling or uninstalling any antivirus, anti-malware (MalwareBytes) and firewall programs including the Windows Defender.

    Are you using a restricted network? Proxies, VPNs and restricted networks can sometime interfere with Oculus and prevent it from connecting to our server.

    Please uninstall graphics driver, restart computer and reinstall the driver. Also, update Rift and USB drivers. You can click here to find the detailed instructions.

    Also, ensure all Windows updates are completed and restart the computer.

    You can try these steps:

    1. Restart the Oculus app
    2. Restart your computer and ensure there’s no problems with your network connection
    3. Try using a Windows user account that has administrator privileges
    4. Run Oculus repair utility:
      1. Open the Run window (Windows key + R)
      2. Enter and run: C:\Program Files\Oculus\OculusSetup.exe
      3. Select the "Repair" option

    I am looking forward to hearing back from you.

    Leo
    Oculus Support




    Hmmmm, seems a bit of overkill, we had studio share working fine until after the medium update, so my guess is that something happened in the update. Will try again this week and post if any progress.
  • jessicazetajessicazeta Posts: 227 Oculus Staff
    Apologies all! We're working on it!
  • wreckertikewreckertike Posts: 12
    NerveGear
    Apologies all! We're working on it!
    Rockstars!
  • RiebmannRiebmann Posts: 5
    NerveGear
    Anyone tried with Update 2.2.2?
  • wreckertikewreckertike Posts: 12
    NerveGear
    Riebmann said:
    Anyone tried with Update 2.2.2?
    Yup, still no luck.
  • lunarburnslunarburns Posts: 2
    NerveGear
    Any updates on this issue?  The option for studio share is "grayed out"  on mouse over it say check channel for an update.
  • lunarburnslunarburns Posts: 2
    NerveGear
    Was hoping to use this feature for a VR Demo I'm doing for the National Iron Conference in a couple of weeks.
  • jessicazetajessicazeta Posts: 227 Oculus Staff
    Sorry folks :( We haven't nailed down the problem yet. 
  • SamuelABSamuelAB Posts: 51
    Brain Burst
    I am doing some artistic designs in VR and would like to talk about the design with remote clients. Is there any kind of timeline for a resolution?

    Thanks!
  • naomi.cornmannaomi.cornman Posts: 188 Oculus Staff
    SamuelAB said:
    I am doing some artistic designs in VR and would like to talk about the design with remote clients. Is there any kind of timeline for a resolution?

    Thanks!
    Hi SamuelAB, that sounds awesome that you were planning to use Studio Share for design review! We're still exploring the issue and unfortunately don't have a fix timeline. We're sorry :(  

    May I suggest importing into Oculus Home for a workaround? 
  • SamuelABSamuelAB Posts: 51
    Brain Burst
    Thanks Naomi, I am using "The Wild" right now (https://thewild.com/)
    Unfortunately it does not allow users to draw in 3D together. We are designing very non-traditional spaces for VR art.

    Looking forward to a resolution. Thank you!
  • RiebmannRiebmann Posts: 5
    NerveGear
    Is it fixed now with 2.3?
  • SamuelABSamuelAB Posts: 51
    Brain Burst
    Please note that if artist are collaborating together, it is not that important to be able to see the live art at any moment. I would be happy even if it just synchronized every 30 or 60 seconds or semi-manually.
  • CodyMoltarCodyMoltar Posts: 3
    NerveGear
    Hi everyone,
    I'm also having trouble getting studio share to work. To be specific, the option is grayed out in the options panel.. I might be missing an obvious thing.. but I can't seem to find it :(
  • FusionproFusionpro Posts: 8
    NerveGear
    @naomi.cornman
     
    Thanks for your updates on the issue so far Naomi - would you be able to share any updates on the progress of Studio Share? I'm seeing it grayed out on my CV1 Rift, running on the new 2.3 version I believe.
  • jessicazetajessicazeta Posts: 227 Oculus Staff
    edited June 4
    Studio Share still does not work, even with 2.3. We have our best people on it, it's just quite hard to figure out unfortunately =(. I hope we can get you better news soon.
  • FusionproFusionpro Posts: 8
    NerveGear
    Thanks Jessica. Let me know if I can send them some drinks or something, sounds like they've been trying to crack this nut for a long time! Best of luck, we're rooting for em...
  • jessicazetajessicazeta Posts: 227 Oculus Staff
    Thanks! It's hard because it takes so much time just to investigate, while also balancing time to ship actual features for parts of the app we can control. We've restarted this endeavor multiple times. Hoping we get to an answer sooner rather than later!
  • SamuelABSamuelAB Posts: 51
    Brain Burst
    IT'S ALIVE!!!!  :o :p B) :D
    COLLABORATION IS BACK BABY!
  • SamuelABSamuelAB Posts: 51
    Brain Burst
    I was really afraid you were going to silently kill this feature because of lack of usage. Pheww!!
  • JacobF2006JacobF2006 Posts: 1
    NerveGear
    Are you sure? As of yesterday it quit working.
  • Madmonkey1980Madmonkey1980 Posts: 1
    NerveGear
    Hey Guys, really love the product, but we are desperate to get the students interacting through studio share, any idea when this feature will be fixed?
  • AC_MANT1SAC_MANT1S Posts: 1
    NerveGear
    Still not working at all for me. all of my friends with vr have also tried with eachother to see if it was person specific and not 1 combinations seemed to work.
  • SamuelABSamuelAB Posts: 51
    Brain Burst
    Excuse my previous excitement, Studio Share is still not working now that I've tested it.
    They announced it as working in the update, but that was not the case.
  • ZHDZHD Posts: 1
    NerveGear
    edited August 12
    Same for me, with 3 oculus rigs the studio share feature is not working at all. Connects then disconnects instantly. 

    Oculus support advised me to get on the public test channel and retry - but of course that also did not work. Now I was asked to provide a lot of log files to re-check it.

    Please, Oculus! Fix this feature!!
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