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Impossible purchase

cigaremoods
Heroic Explorer
Hello,
I try to make a purchase, but once pressed on the price I am in front of a black screen and the log locks.
I have to turn off the computer and turn it back on.

MSI Z790 ACE, MSI RTX 4090 SUPRIM X, I7 14700K, Corsair Dominator Platinum DDR5 32 go, 2 x Samsung SSD 980 PRO M.2 PCIe NVMe 2 To
3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey cigaremoods, I'm
sorry to hear you're having problems making a purchase. Please try
using a different web browser, a different device, or a different
payment method. If you're still having issues, please contact support
at https://support.oculus.com
so we can help you. Thanks! -Rick


If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

cigaremoods
Heroic Explorer
Hello,
thank you for your reply.
but I do not use a "web browser" but the Oculus store
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MSI Z790 ACE, MSI RTX 4090 SUPRIM X, I7 14700K, Corsair Dominator Platinum DDR5 32 go, 2 x Samsung SSD 980 PRO M.2 PCIe NVMe 2 To

MetaQuestSupport
Community Manager
Community Manager
Hey cigaremoods, thanks for clarifying that. Are you able to make a purchase through our web site? You should be able to sign into our web site here https://www.oculus.com/experiences/rift/ to purchase apps. If it works through the web site but not through the desktop app then it is likely an issue with the desktop app. In this case, I recommend running a repair on the Oculus software. You can run a repair by downloading the setup file from https://www.oculus.com/setup , opening it, and selecting the repair option. If you're unable to purchase through the website or if the repair doesn't resolve the issue, please create a support ticket at https://support.oculus.com/885981024820727 so we can look into this for you. Thanks! -Rick
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!