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Suddenly can't find headset.. finds headset... can't find headset... finds headset /cry

jlhopwojlhopwo Posts: 3
NerveGear
Did cursory search, didn't find answer.  So now can't play for more than 5 minutes before "We can't find your headset."  1 minute later, all ok.  5 minutes later, can't find headset.  Driving me crazy!  Any ideas???  Didn't change anything in setup since first installed.

Comments

  • jlhopwojlhopwo Posts: 3
    NerveGear
    To me it sounds like a loose cable, but IDK.
  • OculusSupportOculusSupport Posts: 59 Oculus Staff
    jlhopwo said:
    To me it sounds like a loose cable, but IDK.

    Hey jlhopwo, your disconnect issue may be just a loose cable but there are a few other things you should check. Does moving the Rift cable and/or headset seem to cause the issue? This would indicate it is likely an issue with the headset/cable. I also recommend removing the cable from the headset and check to see if any pins appear bent or damaged. To remove the headset cable, you'll need to remove the facial interface first. Instructions on removing the headset cable are available here https://support.oculus.com/1114691701909297. If you're using any kind of adapters or extension cables with your headset, please remove them and connect them directly to your PC without any adapters. Also make sure that none of the USB power settings in Device Manager are enabled and try different USB ports to see if there is any change. If you're still having issues, please create a support ticket at https://support.oculus.com so we can help you further. Thanks! -Rick

  • jlhopwojlhopwo Posts: 3
    NerveGear
    Seems to be fixed with unplugging all cables, plugging back in, and full set up.
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