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Oculus Go black screen after turning it on

craigk323craigk323 Posts: 2
The Oculus logo loads and I hear sound but instead of going to the home screen its just a black screen. The "Enter VR" will come up and Ill hold down the button but still just takes me to a black screen. Then the headset goes to sleep after. I think it has something to do with the sensor in the middle but I'm not sure how to fix it. I tried cleaning it, I've tried a factory reset and nothing. 


  • stevemandel142stevemandel142 Posts: 1
    Same problem, following!
  • craigk323craigk323 Posts: 2
    Support told me to send the headset in and they were going to send me a refurbished one. I had already exchanged it at best buy for a new one though.
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