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Cant download arizona sunshine

alxis04alxis04 Posts: 1
NerveGear
when the download is at 100% it stops and say your antivirus software blocked the installation even tho I disabled it

Comments

  • OculusSupportOculusSupport Posts: 1,175 Oculus Staff

    Hey alxis04, if you disabled all your antivirus software and you're still getting this message, please collect your Oculus diagnostics logs using the steps in https://support.oculus.com/172672339980954/ and contact support at https://support.oculus.com so we can help you. Thanks! -Rick

  • CheeseBurgersINCCheeseBurgersINC Posts: 3
    NerveGear
    edited December 2019
    I cant download Arizona sunshine. It just says i pre ordered it and i cant cancel the pre order either. Im on quest
  • reyes1963reyes1963 Posts: 1
    NerveGear
    Have the same problem still stuck on preoder Arizona sunshine
  • RattyUKRattyUK Posts: 1,191
    Wintermute
    If antivirus is already disabled, it may be worth checking if Windows Defender is also disabled, if not, try stopping that too.
    PC info: AMD Ryzen 7 2700X, MSI MPG X570 Edge, 16GB Tforce Pro Dark DDR4 3200, KFA2 RTX 2080 Super, Samsung 870 Pro M.2, 2x 240GB SSD, 3TB WD Green HDD & 4 TB Seagate Barracuda HDD, Antec Modular 750w PSU, custom watercooling loop. (Win 10 Pro & Opensuse Leap 15.1 Linux) 32" AOC 4K Monitor.
    Rift S
    Laptop: Aorus X5 V6-CF1 (I7-6820HK, GTX 1070, 2* 256GB M.2 NVME, 1TB 7200 HDD)
  • flak_bateflak_bate Posts: 4
    NerveGear
    no help so far.... where is oculus admin..... I sent support ticket 6 days ago and still haven't heard a thing
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