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Cant download arizona sunshine

alxis04alxis04 Posts: 1
when the download is at 100% it stops and say your antivirus software blocked the installation even tho I disabled it


  • OculusSupportOculusSupport Posts: 1,175 Oculus Staff

    Hey alxis04, if you disabled all your antivirus software and you're still getting this message, please collect your Oculus diagnostics logs using the steps in and contact support at so we can help you. Thanks! -Rick

  • CheeseBurgersINCCheeseBurgersINC Posts: 3
    edited December 2019
    I cant download Arizona sunshine. It just says i pre ordered it and i cant cancel the pre order either. Im on quest
  • reyes1963reyes1963 Posts: 1
    Have the same problem still stuck on preoder Arizona sunshine
  • RattyUKRattyUK Posts: 1,191
    If antivirus is already disabled, it may be worth checking if Windows Defender is also disabled, if not, try stopping that too.
    PC info: AMD Ryzen 7 2700X, MSI MPG X570 Edge, 16GB Tforce Pro Dark DDR4 3200, KFA2 RTX 2080 Super, Samsung 870 Pro M.2, 2x 240GB SSD, 3TB WD Green HDD & 4 TB Seagate Barracuda HDD, Antec Modular 750w PSU, custom watercooling loop. (Win 10 Pro & Opensuse Leap 15.1 Linux) 32" AOC 4K Monitor.
    Rift S
    Laptop: Aorus X5 V6-CF1 (I7-6820HK, GTX 1070, 2* 256GB M.2 NVME, 1TB 7200 HDD)
  • flak_bateflak_bate Posts: 4
    no help so far.... where is oculus admin..... I sent support ticket 6 days ago and still haven't heard a thing
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