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store credit is gone...

shangdaoshangdao Posts: 2
NerveGear
edited March 14 in Support
Last night I tried to buy a game with a store credit, but I couldn't because of Oculus error(probably due to a bug in facebook).
Now, the store credit is 0 when I checked after the error was fixed.
How can I get it back?

Comments

  • KOVENANKOVENAN Posts: 2
    NerveGear
    The same problem
  • SkScotcheggSkScotchegg Posts: 1,233
    Wintermute
    I'm sure there was a thread about this last week mate, it said the store credit was about to expire, you only had 10 days left or something to use it, I'm not sure if you ran out of time, I'm not sure what date the deadline was to use the credit sorry.
    UK: England - Leeds - - RTX 2080 - Make love, not war - See you in the Oasis!
  • OculusSupportOculusSupport Posts: 348 Oculus Staff

    Hey @shangdao and @KOVENAN, if you weren't able to use your store credit before it expired because of the issues yesterday, please create a support ticket at https://support.oculus.com/885981024820727 so we can look into this for you. Thanks! -Rick

  • KOVENANKOVENAN Posts: 2
    NerveGear
    Thanks Rick
  • shangdaoshangdao Posts: 2
    NerveGear
    Thanks
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