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Credit gone due to servers down

EndaEnda Posts: 71
Hiro Protagonist
I had some credit left yesterday that I was trying to use up buying a game, but the servers were down all day and I could not make the purchase, today it is working again but my credit has now expired.  Is there anyway I can get this back for one day seeing as the servers were down yesterday making it impossible to make a purchase? 
Enda
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Comments

  • OculusSupportOculusSupport Posts: 363 Oculus Staff
    Enda said:
    I had some credit left yesterday that I was trying to use up buying a game, but the servers were down all day and I could not make the purchase, today it is working again but my credit has now expired.  Is there anyway I can get this back for one day seeing as the servers were down yesterday making it impossible to make a purchase? 
    Hey @Enda, I'm sorry to hear you weren't able to use your credit before it expired because of the servers being down yesterday. Please contact support at https://support.oculus.com/885981024820727 so we can look into this for you. Thanks! -Rick
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