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NO HELP FROM OCULUS SUPPORT

ajemison
Honored Guest
I purchased the Dead Secret app and after playing the game for a while, it crashed. There was nothing but a black screen. As a result, I uninstalled and reinstalled the game TWICE. Soon after, the entire app disappeared.  It appears as if I never purchased the app at all; it was deleted.   I put in a ticket LAST WEEK and so far, the problem has not been resolved.  I was told by a support tech to be patient.  Prior to that, I was told to contact the developers.  Well, I went to the developers' website, and there was no contact information.  Am I supposed to just let it go?  Am I supposed to be out of $9.99 and not question it?  What if it happens again?  I would like to know what I am supposed to do now.  I even requested a refund; however, nothing has happened. 
1 REPLY 1

LZoltowski
Champion
When you go to the Oculus store (NOT your library) and find the app, does it ask you to purchase again or does it say Purchased/Download/install?


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