(CLOSED) — Oculus
New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

(CLOSED)

supertre20supertre20 Posts: 4
NerveGear
edited April 6 in Support
(CLOSED)

Comments

  • sford52sford52 Posts: 169
    Art3mis
    I would guess the first thing is to reboot... yea, that rarely works, but wtheck
    The next thing is to gather and post your log files https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3
    Perhaps someone can look at them and offer some helpful advice

    ASUS ROG Strix GL702VS-AH73 17.3" Laptop.  I7-7700HQ, GTX1070, 12 GB DDR4 RAM, 500 EVO 970 GB SSD, VS 2017, Oculus rift, Windows 10 home
  • supertre20supertre20 Posts: 4
    NerveGear
    sford52 said:
    I would guess the first thing is to reboot... yea, that rarely works, but wtheck
    The next thing is to gather and post your log files https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3
    Perhaps someone can look at them and offer some helpful advice

    Thanks, will post logs.
  • supertre20supertre20 Posts: 4
    NerveGear
    So I was able to play this game a total of 2 or 3 times before it started to blue screen my pc. I have no idea what is the cause of it. Hopefully, someone on here can help me with this. Specs: AMD Ryzen 5 1400 3.2GHz CPU     8GB DDR4 Memory    AMD Radeon RX 580 4GB GPU      1TB 7200 RPM Hard Drive       802.11 AC WiFi PCI-E Card   I'm also running windows 10 home, and have an oculus rift.
    here are my logs 
  • sford52sford52 Posts: 169
    Art3mis
    edited March 23
    I don't really know much but I can maybe suggest something until a real person comes along ...
    In one of your files you have the error: [Warning] [3/8/2019 6:22:59 PM] Exception starting service 'OVRService'. : The specified service does not exist as an installed service
    Can you look in your services, see if it exists, and if so make sure its running (or try starting it if it's not
    Make sure your anti virus software is off.
    In the AutoAnalysis_20190323_215917.log file there are a lot of errors, you may have a user permissions problem, or maybe try a repair.
    I wouldn't do anything drastic based on my suggestions, if the simple stuff doesnt work probably best to open a ticket with support.

    And, check out @LZoltowski thread:  https://forums.oculusvr.com/community/discussion/69494/having-oculus-rift-setup-issues-the-ultimate-guide
    Good luck, hope its an easy thing
    ASUS ROG Strix GL702VS-AH73 17.3" Laptop.  I7-7700HQ, GTX1070, 12 GB DDR4 RAM, 500 EVO 970 GB SSD, VS 2017, Oculus rift, Windows 10 home
  • supertre20supertre20 Posts: 4
    NerveGear
    It's definitely an installed service and running. I tried to repair my Oculus software and that, unfortunately, didn't work. I might just open a ticket with support. Thanks for your help @sford52
  • OmegaM4NOmegaM4N Posts: 553
    Neo
    edited March 24
    Just out of curiosity how are you connecting your Rift and sensors to your PC, via the Mobo USB ports ot through a PCI usb 3.0 powered card?
    Plus are you using any extension cables for the headset or sensors?
    Is the Rift HDMI cable secure in both the PC and the headset?

Sign In or Register to comment.