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Crash when setup by using Settings - See All - Power

kazuya_murota
Honored Guest
When I want to setup for Autosleep OFF, System crashed.
Settings - See All - Power  ---> Crashed " Oculus System Utilities has stopped"

Are there any solution for this?
4 REPLIES 4

kazuya_murota
Honored Guest
My system is Oclulus Go 32GB

MetaQuestSupport
Community Manager
Community Manager
Hey @kazuya.murota,

Sorry to hear that your system isn't working as intended. In this situation, I recommend restarting your device then leaving it plugged in for about 2 hours while it's connected to your WiFi so it may automatically update the firmware if any updates are available.

If that doesn't change anything, would you be able to check the System Version of your Go? You'll be able to check this by going to Settings > See All > About > Version. Once you have that information, please reach out and create a ticket with us here: https://support.oculus.com/885981024820727/ so we can look further into this with you!

Thanks, -Aidan
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

kazuya_murota
Honored Guest
Thank you very much for your support.
As your advice, I try to keep connecting WiFi.
The system crash has been solved, but when I click Settings - See All - Power - Auto Sleep,
there are only 15min max. no "unlimited" or "none".
Are there any case of these symptom?

kazuya_murota
Honored Guest
I have 7 pcs. of Oculus Go for exhibition.
I would like to set NO-Autosleep.

Data
No          NO-AutoSleep       Version                       Runtime version            OS version                     Type
1             Unavailable           3.60.36.146022136     3.12.28.147686067      user-256880.5240.0       32GB
2             Unavailable           3.60.36.146022136     3.12.28.147686067      user-256880.5240.0       32GB
3             Unavailable           3.60.36.146022136     3.12.28.147686067      user-256880.5240.0       32GB
4             Unavailable           3.60.36.146022136     3.12.28.147686067      user-256880.5240.0       32GB
5             OK - available       3.58.5.140881727       3.11.8.140481870        user-223630.6800.245    32GB
6             OK - available       3.58.5.140881727       3.11.8.140481870        user-223630.6800.245    64GB
7             OK - available       3.58.5.140881727       3.11.8.140481870        user-223630.6800.227    64GB

Now I ordered 4 pcs of Oculus Go additional.
If it's not necessary, please let me know.