what to do when oculus app wont work on pc — Oculus
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what to do when oculus app wont work on pc

charliegranger123charliegranger123 Posts: 1
NerveGear
Hello Oculus,

I am writing to ask why does my oculus app does not work as last night it was fine but my parents went on for 30 minutes last night and shut down my and then the oculus app would not work i have been trying for the last hour so i came here.

Comments

  • OculusSupportOculusSupport Posts: 203 Oculus Staff
    Hey there @charliegranger123,

    Sorry to hear you're having troubles with the Oculus app. There could be several different reasons as to why the app isn't working for you, but I would first recommend ensuring that your computer has the latest Windows updates. After checking for that, it'd be worthwhile to restart your computer then check for changes.

    If you're still having issues, one other step you could try would be to repair the Oculus app using the Setup file found here: https://www.oculus.com/rift/setup/

    Then, if after the repair you're still not able to use the app, I would recommend grabbing your Diagnostic logs using these steps: https://support.oculus.com/172672339980954/ then creating a ticket with them attached so we can look further into this for you. https://support.oculus.com/885981024820727/

    Thanks!
    -Aidan
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