HP Reverb Available now for Pre-order UK — Oculus
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HP Reverb Available now for Pre-order UK

Shadowmask72Shadowmask72 Posts: 3,574 Valuable Player
edited May 31 in General

First, the following needs to be said:

The messages posted by staff of HP Inc or Hewlett Packard Enterprise are the views and opinions of their authors and not of HP Inc, Hewlett Packard Enterprise, or its subsidiaries and/or affiliates... blah blah blah.

In other words, what I post here are my words, not HP's.

Who am I? I'm the Quality Program Manager for HP's VR Team. (No I am not Joanna Popper! :P) I'm the one people dread having in a development meeting as I can put a stop to things if something doesn't meet expectations or I think something will be far worse that others may believe. I'm "That Guy"...

(Oh and if you don't hear from me again after this post, I've been fired... (Kidding. :P))

-----

Ok, so the official word has been drafted up and signed off on and will be going out. I'm not sure exactly how or where it will be posted, but I believe it may be in the "Notify Me" emails that folks signed up for.

The official statement (These are HP's words):

"It's not unusual for delivery dates to shift slightly as we ramp final production. Shipping will kick into high gear this week and we're pleased with the strong demand we're seeing for the product."

--drops mic - -exits stage left--

--comes back on stage - picks up mic--

What does that mean... Well, it's not untrue, but it doesn't answer the questions many have had: (And believe me, my inbox is in pain right now.)

  1. What caused the delay?
  2. What about this recall stuff?
  3. When will it start shipping?
  4. Why won't you say anything!!!!!
  5. ...I am sure there are others...

The Delay:

Development is a fun game. Everything is going awesomely and at the last minute, something trips ya up. That's what happened here. All prototypes have their issues, (They are expected to...) and the fixes are made and tested again on the next round of proto builds. There can be many phases where this occurs until you get to the proto build that simulates what the finished product looks like... When we got to this phase, and it looked good. So, we started production. (Nothing unusual here.)

Production churned away and we tested those units as we would any other development phase, and we found something we didn't like.

I won't go into details as to what popped up, and it was something small, and most folks would never have noticed, but it effected enough of our test samples that we decided to put the breaks on things until we got it fixed. (I think it's fair to say there was a bit of panic in there too.) We knew we'd be under the microscope ("HP? Trying to make waves in the VR space?") and wanted this to go out as close to perfect as possible. (We know we can't please everyone. That's just part of the game.)

The "Recall":

I want to say it wasn't RECALL recall... like a problem that would cause people to die, but that what its called when you pull product back in. These were a handful of units that were shipped out before we found our gremlin. We have no idea if they were effected, and the math says most would not be, but we didn't want to take that chance... (Remember the microscope?).

Shipping Date:

They kept changing as we were pushing hard to get things ironed out... we were a bit ambitious, I think. We were eager to get it out but the last minute wrinkle just wouldn't get ironed out. (I truly dunno where the online chat folks are getting some of their dates though. This is also something I am looking into.)

As production has just started back up again, I don't have an exact date yet, (Hold the pitch forks.) but they will be shipping out as fast as they can be made. (If the first lot comes off the line tomorrow, that lot will ship out then.) You should start seeing things, as orders are fulfilled, within the coming week. When I start getting dates, I'll post here.

Communication:

This is where I have to emphasize that all of this is my opinion... I'm gonna call it a screw up, and I will make the apology.

The VR team is a small team within a big entity and this team has been moving very fast. Many are not used to this sort of thing happening and when HP makes any sort of communication, it can take a committee to write, re-write, proofread, send off to legal, make changes... and so on... For a product announcement, that fine, but for something like this? It doesn't fly, IMHO. We need to be as agile with communication as we are in product development. It might not mean much, but I have been your advocate and I believe the folks have listened. (I'm still here, aren't I?)

So with all that, I do want to thank everyone for their enthusiasm. I did read, and appreciate, all posts and DM's. (Even the really nasty ones. - Was it really necessary to say that about my family?) I did bombard the team with all of your messages, of criticism, excitement, and enthusiasm, and questions. (So much so that I think I may have put a bit too much pressure on... my bad.) For this new team, it has been quite the eye opening experience and your enthusiasm is uplifting and motivating.

Are we perfect? No... but we are trying to be as close as we can get. :)

That being said, I do apologize for being quiet, and staying away during all this... so I just have one message...

--Makes not to turn off reply notifications for this post. Orange envelopes make me anxious... I will be checking in though. Just want to unplug tonight. --


I know some people get antsy over non oculus products being discussed on the forum well  @moderators feel free to merge all the threads into one HP Reverb megathread  @Techy111 @LZoltowski ; @kojack



System Specs: RTX 2080 ti , i9 9900K CPU, 16 GB DDR 4 RAM, Win 10 64 Bit OS.

Comments

  • francosTTfrancosTT Posts: 1
    NerveGear
    Thank you for explain this! 
  • pyroth309pyroth309 Posts: 1,549 Valuable Player
    edited May 17
    That's a great statement and understandable. It's a bit later than it should be but he apologized for that. I'll stop sending hate mail to their office for a week.
  • Techy111Techy111 Posts: 6,163 Volunteer Moderator
    I'm happy for this to be posted here as it could get lost in the other thread, thanks for posting and thanks for getting my hope's up.......again ;)
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • WildtWildt Posts: 1,906 Valuable Player
    edited May 17
    Finally! Good stuff :smiley:
    Asus Z370-A ||  Watercooled 8700K || 16 GB gSkill DDR4 3200 || Samsung SSD 840PRO 256GB+850PRO 256GB+850EVO 500GB+970EVO 1TB || Watercooled FE Geforce 1080ti || Zalman Reserator XT watercooler || TPcast wireless adapter || MamutVR Gun stock V3 || Asus ROG PG279Q  G-sync monitor
  • kevinw729kevinw729 Posts: 4,502 Valuable Player
    Thanks for sharing @Shadowmask72 ; - filled in a lot of holes, and also explained how the small group is utilising its resources - we wish them well, and look forward to the new launch. 

    P6ftmuw.jpg
    ** New Book **
    "The Out-of-Home Immersive Entertainment Frontier: Expanding Interactive Boundaries in Leisure Facilities"
    https://www.amazon.co.uk/Out-Home-Immersive-Entertainment-Frontier/dp/1472426959
  • Shadowmask72Shadowmask72 Posts: 3,574 Valuable Player
    HP Reverb available now for pre-order via the official UK store. Delivery within 5-10 working days.

    https://store.hp.com/UKStore/Merch/Product.aspx?id=6KP43EA&opt=ABB&sel=ACC&p=b-hp-reverb-vr-headset


    System Specs: RTX 2080 ti , i9 9900K CPU, 16 GB DDR 4 RAM, Win 10 64 Bit OS.
  • Techy111Techy111 Posts: 6,163 Volunteer Moderator
    So, not the 450 quid I was expecting lol
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • kevinw729kevinw729 Posts: 4,502 Valuable Player
    Techy111 said:
    So, not the 450 quid I was expecting lol

    Was that ever a thing for the Enterprise version?
    P6ftmuw.jpg
    ** New Book **
    "The Out-of-Home Immersive Entertainment Frontier: Expanding Interactive Boundaries in Leisure Facilities"
    https://www.amazon.co.uk/Out-Home-Immersive-Entertainment-Frontier/dp/1472426959
  • Techy111Techy111 Posts: 6,163 Volunteer Moderator
    Well the prices banded by road to vr was 450 and 490 respectively, ah well I've ordered one anyhooo
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • WildtWildt Posts: 1,906 Valuable Player
    Tempting! 
    Asus Z370-A ||  Watercooled 8700K || 16 GB gSkill DDR4 3200 || Samsung SSD 840PRO 256GB+850PRO 256GB+850EVO 500GB+970EVO 1TB || Watercooled FE Geforce 1080ti || Zalman Reserator XT watercooler || TPcast wireless adapter || MamutVR Gun stock V3 || Asus ROG PG279Q  G-sync monitor
  • Shadowmask72Shadowmask72 Posts: 3,574 Valuable Player
    Ordered. Should arrive between June 6th- 10th


    System Specs: RTX 2080 ti , i9 9900K CPU, 16 GB DDR 4 RAM, Win 10 64 Bit OS.
  • WildtWildt Posts: 1,906 Valuable Player
    They apparently don't ship abroad :(
    Asus Z370-A ||  Watercooled 8700K || 16 GB gSkill DDR4 3200 || Samsung SSD 840PRO 256GB+850PRO 256GB+850EVO 500GB+970EVO 1TB || Watercooled FE Geforce 1080ti || Zalman Reserator XT watercooler || TPcast wireless adapter || MamutVR Gun stock V3 || Asus ROG PG279Q  G-sync monitor
  • WildtWildt Posts: 1,906 Valuable Player
    @Shadowmask72 - pm me if you're interested in helping out ;)
    Asus Z370-A ||  Watercooled 8700K || 16 GB gSkill DDR4 3200 || Samsung SSD 840PRO 256GB+850PRO 256GB+850EVO 500GB+970EVO 1TB || Watercooled FE Geforce 1080ti || Zalman Reserator XT watercooler || TPcast wireless adapter || MamutVR Gun stock V3 || Asus ROG PG279Q  G-sync monitor
  • forestguyforestguy Posts: 167
    Art3mis
    edited May 31
    I've ordered as well, I will see how the resolution stacks up against the Pimax. The sad thing is I've already spent nearly £400 on my Oculus Quest this month another 600 makes it a grand this month on VR, oh well you only live once :smile:
  • Techy111Techy111 Posts: 6,163 Volunteer Moderator
    Ordered. Should arrive between June 6th- 10th
    Mine too ;)
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • Techy111Techy111 Posts: 6,163 Volunteer Moderator
    edited May 31
    @Shadowmask72 just got tracking info, you ?

    Delivery confirmed for the 11th June, obviously not coming from UK stock then ???
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • Shadowmask72Shadowmask72 Posts: 3,574 Valuable Player
    Not really tracking info but saying the same estimated delivery 11th once in-stock.

    Your order SCEO********* is being prepared and will be shipped shortly. You’ll receive a confirmation email once it is on its way to you.

    But when you look at the my account page it's at the stage of "waiting stock". I am assuming the 11th is a placeholder date and it will arrive before then. I believe some people ordered and got theirs in days.


    System Specs: RTX 2080 ti , i9 9900K CPU, 16 GB DDR 4 RAM, Win 10 64 Bit OS.
  • RedRizlaRedRizla Posts: 6,266 Valuable Player
    Don't forget to give us all the gossip once you receive them. This headset is something I'm looking at for my sims and know you will be the best judges of this VR headset.
  • Techy111Techy111 Posts: 6,163 Volunteer Moderator
    @RedRizla will do fella.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • RedRizlaRedRizla Posts: 6,266 Valuable Player
    edited May 31
    So will this HP Revern headset work with Valve Knuckle controllers?
  • Techy111Techy111 Posts: 6,163 Volunteer Moderator
    I'm thinking no, I mean it only has 2 cameras built in. Unless someone hacks it I can't see it working with lighthouse or knuckles, but hey I might be wrong. I'll just be using mine exclusively for sit downs.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • RedRizlaRedRizla Posts: 6,266 Valuable Player
    edited May 31
    @Techy111 - I thought with Valve knuckles you could use them with any headset. Just seen this (link Below).

    https://www.reddit.com/r/ValveIndex/comments/bkpgot/is_it_possible_to_use_the_knuckles_with_other/
  • Techy111Techy111 Posts: 6,163 Volunteer Moderator
    Wouldn't the tracking be just as poor with it though ? Could lighthouse be integrated with it ? I'll have to find out when I get it.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • RedRizlaRedRizla Posts: 6,266 Valuable Player
    edited May 31
    @Techy111 - Watch this video they can even be used on Oculus Rift.

    https://www.youtube.com/watch?v=5QKy3nxqLI8
  • Shadowmask72Shadowmask72 Posts: 3,574 Valuable Player
    edited June 1

    HP Reverb: The Latest Word self.WindowsMR - Submitted 5 hours ago * by Voodooimaxx - announcement]

    Had problems posting this before. Reddit, itself, was removing it. The local mods helped me out!

    Hey folks, so as many of you have noticed, Reverb has been made available in a few places, and there are more to come in the very near future. (See my comments below about regions.)

    So anyhoo, the official word is:

    ahem

    “Demand for the HP Reverb has greatly exceeded the estimates and greatly exceeded the supply.

    Enterprise customers have been able to order via HP salespeople and reseller channels already for a few weeks in many countries and those shipments have been shipping out. The retail and online availability was pushed back to balance the supply.

    The US retail and online product availability will start in the next week though it will be limited in number. (cough *I’d suggest staying tuned this weekend to HP site....😋)

    For other retailers, availability should start soon. We don’t have full visibility to their roll-outs schedules and plans.

    Worldwide product at retail and online availability will be rolled out over the coming weeks.

    We do anticipate demand to exceed supply for the next few months so recommend enterprise customers put their orders in as early as possible to allow for lead times and recommend that retail/ online customers act quickly when they see available product.”

    ——-

    Reddit: “Why is this posted here? Where is my official email?!”

    Me: Your “official email” is on its way. I just have the info now and what better place to post it? (It’s not exactly a leak... I’m just impatient. :P)

    ——-

    Reddit: “What about ‘X’ country, damn it!”

    Me: When I know, you’ll know. The different regions decide when they go live on the HP stores and retailers are the same. (Amazon included.) But watch for them going live over the next couple of weeks.

    ——-

    Reddit: “Why wasn’t the communication more regular?”

    Me: I addressed this in my last post. That fact I’m here to do this again tells ya communication will be a bit different, and more regular, going forward. :)

    That’s all I have for now, folks. Thanks for your patience and enthusiasm.

    I, and the rest of the VR Team, are always open to your comments, feedback, and even the flames. :)

    //iMaxx



    System Specs: RTX 2080 ti , i9 9900K CPU, 16 GB DDR 4 RAM, Win 10 64 Bit OS.
  • Cowboy10ukCowboy10uk Posts: 18
    NerveGear
    Big question is since it’s inside out tracking again, will we have the same issues seeing the controllers in FPS games that we have with the Rift S?

    I Appreciate there are reviews out there already that state for sitdown sim games, this is a fantastic headset due to the optics, but the lead might be a little short for stand up games, so that in itself might steer you away from it with FPS, but it would be nice if it worked as well.

    Although the controllers it comes with are some of the worse on the market. 
  • WildtWildt Posts: 1,906 Valuable Player
    Big question is since it’s inside out tracking again, will we have the same issues seeing the controllers in FPS games that we have with the Rift S?
    Worse.
    Asus Z370-A ||  Watercooled 8700K || 16 GB gSkill DDR4 3200 || Samsung SSD 840PRO 256GB+850PRO 256GB+850EVO 500GB+970EVO 1TB || Watercooled FE Geforce 1080ti || Zalman Reserator XT watercooler || TPcast wireless adapter || MamutVR Gun stock V3 || Asus ROG PG279Q  G-sync monitor
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