Quest: Screen casting not working (Samsung Galaxy S9 / Nvidia Shield)

tober1996

Casting on my Huawei P30pro directly results into a freeze after 4 Seconds. 

VRBabe14

Can't cast directly to the shield, have to go through my mobile xiaomi pocophone f1 to see the shield then my quest shows up on my tv shield. I really hope that Oculus allows us to cast from quest because it's bloody annoying having to use my mobile as a bridge.

VRvinbeansel

seems Quest has issues with casting to Huawei's gutted 

Gz023247

Tried casting to S9+ and seemed to work fine. However as mentioned above, when trying to cast to my main daily used mobile being a Huawei P30 Pro casting freezes on the screen after 4 or 5 seconds 😢

nathan5661

Same here tried casting to the Huawei mate 20 pro 

SteveG7RTA

Everyone should also know that a broadband connection is also required to cast, not just WiFi. You maybe connected to your WiFi network, but if your actual internet is slow or stops for some reason, then it’ll stop casting.

Naliam

So, A lot of people got Uawei Phone, they will fix it?

dkamad1

Same 4 me on P10 and P20 pro. And on my Asus tablet. Please Oculus? 

SirMarshall

Same here ..P20 pro, freezes after few seconds.

Heliumnc

Same for me on Huawei P20 lite

maramasek

just tried on Huawei P20 and Mediapad 3, also freezed

MrCr0a

Also tried 3 Huawei Phone, freeze on all phones

xArctic

I tried casting using my Huawei Honor 8x and it failed to work, disconnecting after 4 to 5 seconds. Then I tried it with my dad's iPhone 5s and it worked. So there seems to be a pattern with Huawei/android phones not casting properly. 

digiomegamon

p30. chances on a fix?

happyDecay

Oculus is totally ignoring this thread. My guess is that Huawei is being shamed out. So if we should ever dream of Oculus fixing this issue, we should file support cases. All of us.

maramasek

ok, lets do it! Where we can propose?

happyDecay said:

Oculus is totally ignoring this thread. My guess is that Huawei is being shamed out. So if we should ever dream of Oculus fixing this issue, we should file support cases. All of us.

happyDecay

https://tickets.oculusvr.com/hc/en-us/requests/new

shashkes

s8 here and same problem get a prompt on my phone to accept the casting I press start and nothing happens

maramasek

ok, lets all raise requests

happyDecay

Great! I submitted a support ticket yesterday. If we all submit support tickets, we should at least get some sort of feedback from Oculus. As soon as I get a reply, I will post it here. The link to submit a request is:
https://tickets.oculusvr.com/hc/en-us/requests/new

maramasek

I raised to right now

happyDecay said:

Great! I submitted a support ticket yesterday. If we all submit support tickets, we should at least get some sort of feedback from Oculus. As soon as I get a reply, I will post it here. The link to submit a request is:
https://tickets.oculusvr.com/hc/en-us/requests/new

maramasek

any update so far? support adviced me to:

• reinstall oculus app on phone
• try different wifis
• do a factory reset on oculus

unfortunately, nothing helped. Now, support offers me headset replacement

happyDecay

Hi Maramasek.

They offered you a replacement headset? Okay, I will check my ticket to see any news.
And please be so kind to update this ticket if your replacement works out!
Thanks :-)
Regards,
Per

xiaoxiaoxix

InfinitR said:

For the record, also unable to cast to Huawei Honor 6x. It works, briefly, and then locks up the phone app.

Hey i have the same exact problem on my huawei mate 10 pro. I testes on my ipad and it worked fine so its not from the headset i guess

happyDecay

Oculus support has returned on my support case. They have decided to put my support case on hold for infinity since they do not have a solution. They claim that it is Huawei having an issue and suggest that I contact Huawei.

The way I see it, it is up to Oculus to solve this issue or at least provide a solution or workaround, but they have decided not to.

So I am VERY unpleased about their approach to this problem. Maybe we should start a Facebook group to open their eyes about the problem....

Here is the transscript for the support case:

> Hey Per,

> I appreciate your patience while we looked into this.

> Any Android phone using Android version 6.0 and above should be able to use most Oculus features. However, we > understand that some Huawei phones are experiencing issues with casting with our app. We always keep close watch > on functionality reports like this and if there are updates or changes in the future for improvement, they may be > declared through our other public channels but for now we have no further information at this time.

> Thanks for your understanding. Please let us know if you had any other questions or concerns.

> Sincerely,
> Noah Y
> Oculus Support

maramasek

or we should try this, may be they hear us https://oculus.uservoice.com/ 

happyDecay

Yes, let's create an idea in that forum! Will you do it, and then we can all vote!!!!

happyDecay

Here is the link to my post - please vote!!!!
https://oculus.uservoice.com/forums/921937-oculus-quest/suggestions/38437219-huawei-phones-support-currently-not-existing

maramasek

happyDecay said:

Here is the link to my post - please vote!!!!
https://oculus.uservoice.com/forums/921937-oculus-quest/suggestions/38437219-huawei-phones-support-currently-not-existing

you was quicker than me

voorburg

Same here, continues headset disconnects immediately after starting casting.