cancel
Showing results for 
Search instead for 
Did you mean: 

I cannot connect new rift s to my pc.

kensuke_fujiwar
Honored Guest
After installing Oculus App,App says "Connect HMD and USB3 to my pc."
Of course I connect them to my pc,but it doesn't act at all.
About 5seconds after, App always down and App restart automatically.
After repeating this situation,finally I got error message like attached picture.
Many Japanese user  have same trouble,pge706hq8pzn.jpg according to Twitter.
1 REPLY 1

sakugetu
Honored Guest
オキュラスの公式がサポートにLogを送ってほしいと、Reddit等にポストしています。
Forumの書き込みを見ても、数は少ないものの様々な環境で見られる現象のようなので、Logを作成して、Oculusに送ることを推奨します。私も同じ現象で、まだ起動に成功できていません。

From Reddit.
Hello there, sorry to hear you're having troubles with the Oculus app. We would love to look further into this for you, so please grab a copy of your Diagnostic logs using these steps: https://support.oculus.com/172672339980954/ then create a ticket with us through the Contact Us link to the left having the logs attached so we can look further into this for you. Thanks!