Rift S screen becomes grainy/snowy for a fraction of a second every once in a while for no reason — Oculus
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Rift S screen becomes grainy/snowy for a fraction of a second every once in a while for no reason

eulivereuliver Posts: 2
NerveGear
edited May 23 in Oculus Rift S and Rift
I already updated all possibly related drivers (Windows 10, Oculus and Nvidia) and checked the cable connections on both ends, it doesn't seem to be a connectivity problem as far as I can tell. It doesn't seem to be related to moving the cable or not at all. The screen just randomly turns grainy/snowy (like a grainy TV screen used to I guess) for a fraction of a second for no reason while playing games, but immediately returns to normal. It just flashes. Doesn't matter which game or software I try either. I'm worried it might be a hardware problem, but that seems unlikely too, wouldn't the Rift S just shut off completely if it just lost connection? Not sure. Anyway, it isn't all that bothersome and happens rarely and randomly, but I'd certainly prefer it if this wouldn't happen anymore, and not just because I fear it might become worse. I hope it's a software problem and that I can find out what causes it soon, so that I won't have to return the unit.


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Comments

  • nickyb78nickyb78 Posts: 21
    Brain Burst
    edited May 23
    Im getting this as well. Its a white flash. It doesnt happen often like you say but im thinking its maybe something to do with the displayport. This is the only question iv seen on the problem i couldnt find anyone appart from your question. Its not a major problem but it does take you out of the experience as your always waiting for it to happen again 
  • Switcher83Switcher83 Posts: 3
    NerveGear
    Same Problem here. Realy anoying. Happens in iRacing. 
  • stch7299stch7299 Posts: 4
    NerveGear
    I have the same issue in iracing, running the trucks at mosport about every 2 or 3 laps in the same spot. At Charlotte in the cup car about 5 or 6 laps. Other than that the S is awesome.
  • GERMINATOR33GERMINATOR33 Posts: 22
    Brain Burst
    I have the same in DCS Digital combat simulator , Eve valkyrie (and no sound in Eve Valakyrie) but it was good int in robot recall or lone echo.
  • pimboeenpimboeen Posts: 1
    NerveGear
    same issue here in iRacing, not always, but some flashes in one minute, and then nothing , maybe 30-60 minutes.
  • SnooterSnooter Posts: 1
    NerveGear
    edited May 24
    Same issue here in R3E. During some races everything is ok, during other races I get 1, 2, 3 flashes.
  • RenegatRenegat Posts: 1
    NerveGear
    Same issue here.
  • ZaharielZahariel Posts: 42
    Brain Burst
    There is a post about this in the support section - Everyone who has it needs to submit a ticket so as to give the devs as much information about the cause(s) and how widespread it is.
  • ZebKingstonZebKingston Posts: 14
    NerveGear
    Same here!
  • eulivereuliver Posts: 2
    NerveGear
    edited May 24
    I wasn't aware that the Oculus staff had already been informed about this, or that a similar thread already existed on the support forum. It's quite a relief to hear that it seems to be a fixable software problem then. I'm also very happy with the Rift S overall. I guess this is the price to pay when buying new hardware day-one. Well, thanks for all the answers, I'm less worried for now.
  • antitrust42antitrust42 Posts: 115
    Hiro Protagonist
    same here too
  • ZaharielZahariel Posts: 42
    Brain Burst
    Oculus have updated the 'Troubleshooting Tips' section of the Rift-S support pages:

    "If you’re seeing snow, static, or a similar visual disturbance in your Rift S headset, try these troubleshooting tips:
    1. Disconnect and Reconnect your Rift S from your computer. To do this:
      • Unplug the USB cable from your computer..
      • Unplug the mini DisplayPort or DisplayPort cable from your computer.
      • First re-plug your USB cable into your computer.
      • Wait 5 seconds, or until the light on your headset comes on.
      • Re-plug your mini DisplayPort or DisplayPort cable into your computer.
    2. Unplug and Replug your Rift S headset. To do this:
      • Carefully remove the facial interface from your headset. This will allow you to access the cable.
      • Unplug the cable from the headset.
      • Wait 5 seconds.
      • Insert the cable back into your headset.
      • Insert the facial interface back into your headset.
    3. Restart your Oculus Service. To do this:
      • Open the Oculus app on your computer.
      • Click Settings on the left side of the app.
      • Click Beta at the top of the settings options.
      • Click Restart Oculus.

    If these steps do not resolve this behavior, we ask for your patience as we work on firmware improvements that will be ready shortly after launch.

    If you continue experiencing issues with your Oculus Rift S display, contact Oculus Support directly. "


  • dburnedburne Posts: 2,307 Valuable Player
    I don't have this particular issue but sure hope that firmware improvement comes soon and does address my issue also.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case|
  • sraurasraura Posts: 164
    Art3mis
    edited June 5
    Got this issue also... Only very brief flashes now and then... Seen at least while watching vids with whirligig and while playing pinball FX2 vr. Not sure but I have feeling that it is the pass trough camera which pops on and inserts random 1 frame on top of your image and shuts down again.

    edit: after reseating the cable on the headset side (fully disconnecting and putting it back) may have fixed the problem for me. Haven't seen any flashes/white static since.
  • TomCgcmfcTomCgcmfc Posts: 1,036
    Wintermute
    Got this issue also... Only very brief flashes now and then... Seen at least while watching vids with whirligig and while playing pinball FX2 vr. Not sure but I have feeling that it is the pass trough camera which pops on and inserts random 1 frame on top of your image and shuts down again.
    That sounds plausible.  I wonder if there is a way to disable it to test this out.  I see on device manager a new 1x Camera device.  I'm just not sure if this would disable the passthrough or all headset cameras?  I'll try disabling it and see what happens, lol!  I'll let you know.
    Alienware 17r4 Laptop with i7-7700hq 2.8/3.6, 32 gb ram, gtx1060 w/6gb ram, 256gb ssd, 1tb hdd, Oculus Rift w/2x sensors.  Now using an Alienware Graphics Amplifier (AGA) with Zotac gtx1080ti Blower and Asus vg248qe 144hz external monitor.  All works great!
  • sraurasraura Posts: 164
    Art3mis
    edited May 25
    Could be also related to lovely windows 10 usb power management. For example it brings my external hard disks from hibernation every 60 minutes no matter what I do. Tried to disable the new usb power management all together, but no help there. Indexing is disabled and nothing is visible on services, so probably microsoft just wants to know what I have in my hard disk and runs some hidden tasks behind my back - hourly.

    The day when I can erase windows 10 from my computer will be the 1st day when I smile with this BS operating (read spyware) system.

  • TomCgcmfcTomCgcmfc Posts: 1,036
    Wintermute
    edited May 25
    That's plausible as well.  I'll try changing my power plan settings to keep the hard drives on all the time when plugged in.

    It was set to shut off after 30 minutes of inactivity which seems just about the time I get that short flash.  Maybe just a coincidence?
    Alienware 17r4 Laptop with i7-7700hq 2.8/3.6, 32 gb ram, gtx1060 w/6gb ram, 256gb ssd, 1tb hdd, Oculus Rift w/2x sensors.  Now using an Alienware Graphics Amplifier (AGA) with Zotac gtx1080ti Blower and Asus vg248qe 144hz external monitor.  All works great!
  • CrashFuCrashFu Posts: 1,753 Valuable Player
    I've gotten occasional (rare, like once an hour) artifacts, too..  but mine are very colorful.  Like bright primary colors.  Only on small portions of the screen at a time.

    Is that what you guys were seeing, or were yours like monochrome or something?
    It's hard being the voice of reason when you're surrounded by unreasonable people.
  • battlestarscbattlestarsc Posts: 1
    NerveGear
    Not only am I getting that fuzzy screen for about one frame every 6 hours or so, but if I enter 'passthrough', about 50% my Rift S will either have fixed fuzzy screen, black screen, restart, lose partial tracking of controllers, or just crash outright (any of the following: VR app, ALL Oculus software, or even my PC). (Funny issue with the controllers, seems to happen randomly except always after using passthrough, both become 'fixed' by my side but still otherwise function. So I can move the pointer around, point and click, but the controller position is fixed in place). This issue occurs with all apps (I've used and had the issues with: Oculus home, Rec Room, Beat Saber, OrbusVR, VirtualDesktop, Bigscreen, RoboRecall, Altroom, SpacePirate Trainer, and Blade & Sorcery.) And my attempts to do Settings>Beta>RestartOculusSoftware cause the Oculus software to stop and NOT start until reboot. Also, for debug purposes, I do not allow apps from outside the Oculus Store (to test this issue and see if it was Steam causing it, even tried Uninstalling Steam, to no avail), I'm running Windows 10 with all updates, with Gforce driver 430.64 (display driver) and latest CUDA driver. Hardware x470 mobo, Ryzen 7 1700, 64GB RAM, GTX1080, Oculus Software runs from a RAID 0 array of 5x 120GB SSDs. 
  • sraurasraura Posts: 164
    Art3mis
    edited May 25
    TomCgcmfc said:
    That's plausible as well.  I'll try changing my power plan settings to keep the hard drives on all the time when plugged in.

    It was set to shut off after 30 minutes of inactivity which seems just about the time I get that short flash.  Maybe just a coincidence?
    Windows 10 has new USB power related settings in in "advanced power management"... And in device manager under USB-controllers. However I don't think they directly cause the issues with rift s. However indirectly (bugs in code) they might play part - as they do with the external hard disks.
  • TomCgcmfcTomCgcmfc Posts: 1,036
    Wintermute
    CrashFu said:
    I've gotten occasional (rare, like once an hour) artifacts, too..  but mine are very colorful.  Like bright primary colors.  Only on small portions of the screen at a time.

    Is that what you guys were seeing, or were yours like monochrome or something?
    Ya, my flashes are more like yours.  Lots of vertical colours between white ones.  Makes it look more white than say a rainbow.  For me it's mainly the sudden brightness of it when playing a darker background game that's annoying.
    Alienware 17r4 Laptop with i7-7700hq 2.8/3.6, 32 gb ram, gtx1060 w/6gb ram, 256gb ssd, 1tb hdd, Oculus Rift w/2x sensors.  Now using an Alienware Graphics Amplifier (AGA) with Zotac gtx1080ti Blower and Asus vg248qe 144hz external monitor.  All works great!
  • MadFerrItMadFerrIt Posts: 5
    NerveGear
    I'm having these flashes as well, typically for less than a second and white noise as the OP described. 

    In addition starting to have very unusual performance issues (created a thread for this hoping to find others experiencing the same), and actually have started to notice these flashes occurring on a more regular basis.
  • snowdogsnowdog Posts: 6,591 Valuable Player
    CrashFu said:
    I've gotten occasional (rare, like once an hour) artifacts, too..  but mine are very colorful.  Like bright primary colors.  Only on small portions of the screen at a time.

    Is that what you guys were seeing, or were yours like monochrome or something?

    I've been seeing those too. But I've also seen them when I'm not wearing my headset. I thought those mushrooms tasted a bit funny, man.
    "This you have to understand. There's only one way to hurt a man who's lost everything. Give him back something broken."

    Thomas Covenant, Unbeliever
  • TomCgcmfcTomCgcmfc Posts: 1,036
    Wintermute
    snowdog said:
    CrashFu said:
    I've gotten occasional (rare, like once an hour) artifacts, too..  but mine are very colorful.  Like bright primary colors.  Only on small portions of the screen at a time.

    Is that what you guys were seeing, or were yours like monochrome or something?

    I've been seeing those too. But I've also seen them when I'm not wearing my headset. I thought those mushrooms tasted a bit funny, man.
    Wow Snowy, you're better than Mick Jagger; Sex, Drugs, Rock'n Roll, and VR, lol!
    Alienware 17r4 Laptop with i7-7700hq 2.8/3.6, 32 gb ram, gtx1060 w/6gb ram, 256gb ssd, 1tb hdd, Oculus Rift w/2x sensors.  Now using an Alienware Graphics Amplifier (AGA) with Zotac gtx1080ti Blower and Asus vg248qe 144hz external monitor.  All works great!
  • TomCgcmfcTomCgcmfc Posts: 1,036
    Wintermute
    Ok, I've now tried both potential fixes for this occasional headset display flash and the short answer is, neither fixed the problem.

    I disabled my hard disks from stopping after inactivity in my win10 power plan.  I had set it at 30 minutes.  This did not have any effect whatsoever.  I kinda did not think it would because our disk drives are hardly ever inactive during VR sessions.

    The other thing I tried was disabling the Rift Camera using Device manager.  I did this after starting up normally then disabled it using the Oculus home Desktop, navigating with my mouse to the device manager.  What this did was kill the touch controllers so I just started X-plane 11 from the Oculus Home desktop's shortcut and then used the xp11 virtual mouse from that point on to select menus.  I fly with flight sticks so this was no problem.  It was interesting to see that once I was in the cockpit if I moved my head back and forth the whole view shifted with me.  My zoom key still worked ok.  Anyway, I flew around for ~30-40 minutes before getting the ''Flash'.  The flash itself was a little more subtle though so there much be something in this, who knows?
    Alienware 17r4 Laptop with i7-7700hq 2.8/3.6, 32 gb ram, gtx1060 w/6gb ram, 256gb ssd, 1tb hdd, Oculus Rift w/2x sensors.  Now using an Alienware Graphics Amplifier (AGA) with Zotac gtx1080ti Blower and Asus vg248qe 144hz external monitor.  All works great!
  • Comic_Book_GuyComic_Book_Guy Posts: 1,175
    3Jane
    Same here. Not really a problem, but it sure isn't normal. Oculus needs to speak up and improve their customer support /relations /communication. Asking each individual for their DXdiag and replying with copy pasta suggestions is getting old. I would have thought we'd get something from them by now.
    So, we have white screen flashes, sketchy tracking ( not everyone suffers this), bad audio, Oculus software that won't install for some mysterious reason until I made a new Windows user account ( rare issue, yay me), non-working units, black outs and crashes caused by built in audio...what else am I forgetting? And what does Oculus do? They offer copy pasta;

    " Oculus have updated the 'Troubleshooting Tips' section of the Rift-S support pages:

    "If you’re seeing snow, static, or a similar visual disturbance in your Rift S headset, try these troubleshooting tips:
    1. Disconnect and Reconnect your Rift S from your computer. To do this:
      • Unplug the USB cable from your computer..
      • Unplug the mini DisplayPort or DisplayPort cable from your computer.
      • First re-plug your USB cable into your computer.
      • Wait 5 seconds, or until the light on your headset comes on.
      • Re-plug your mini DisplayPort or DisplayPort cable into your computer.
    2. Unplug and Replug your Rift S headset. To do this:
      • Carefully remove the facial interface from your headset. This will allow you to access the cable.
      • Unplug the cable from the headset.
      • Wait 5 seconds.
      • Insert the cable back into your headset.
      • Insert the facial interface back into your headset.
    3. Restart your Oculus Service. To do this:
      • Open the Oculus app on your computer.
      • Click Settings on the left side of the app.
      • Click Beta at the top of the settings options.
      • Click Restart Oculus.  

    Copy fricken pasta. I cringe for the folks that wait 3 days for support to answer...only to get the above. To be fair anyone with half a brain should be able to trouble shoot and if you didn't take any of these steps you deserve it but when these steps don't work?! well, that's another story. They should answer publicly, acknowledging that there are issues. A one sentence vague acknowledgment and claim of a firmware update " soon" is kind of insulting for a $500 device.
  • dburnedburne Posts: 2,307 Valuable Player
    MadFerrIt said:
    I'm having these flashes as well, typically for less than a second and white noise as the OP described. 

    In addition starting to have very unusual performance issues (created a thread for this hoping to find others experiencing the same), and actually have started to notice these flashes occurring on a more regular basis.
    I am having the occasion brief white flashes as well.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case|
  • SkoziosSkozios Posts: 10
    NerveGear
    White flashes here too, like someone keeps taking photos every hour, but out of sight such that it's not in your face.  Hope it is fixed soon as many people will not wish to hold on too long to defective devices.
  • antitrust42antitrust42 Posts: 115
    Hiro Protagonist
    same , finally i not happy with this headset, i return it soon
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