I received my Headset yesterday evening and could not use it as of now.
I tried setting it up, and the software would not start when the headset is plugged in.
I checked with the compatibility tool from your website, I have the required ports. I plugged the headset in one USB 3.0 port and a display port as explained when the software asked me to. I also switched ports between 3.0 and 3.1, nothing works.
As soon as the software recognized the headset, it stopped.
It wouldn't start after that giving the following error : "We're having trouble starting Oculus". "Your oculus software maybe updating etc...".
I rebooted my pc after a little bit, the software would keep restarting indefinitely. I ended the different oculus processes in the task manager, tried to google the problem, installed a patch from march 2018. It did not work. When I unplugged the oculus headset, I was able to open the software, and then as soon as I plugged it back in, it would crash.
I tried "repairing" the software and it downloaded the whole 7.18GB again, and reinstalled it, and I am getting the same issues.
I read that I would have to start the "OVRService" in the "Services" tab of the task manager before starting the Oculus software.
So I tried stopping it and restarting it, after I had killed all the processes linked to Oculus. And restarted the software. The software wouldn't start and the wheel would keep spinning.
The only 2-3 times I was able to start the software was when my headset would be unplugged, and I would skip the VR setup stage, but as soon as I plug in the headset the software would crash, and either restart indefinitely, or just stop.
I made sure Windows was updated as were my drivers (graphics and others).
I tried repairing the software installation two more times, while disabling my firewall, and my antivirus (Windows Defender). I killed most of the processes that weren't necessary to run Windows or Oculus.
It seems that if I unplug my VR headset from any compatible USB port, and that I kill all the oculus processes, I can start the Oculus software just fine, and browse through the store and other things. When I add my Oculus Rift S through the app, as soon as I plug it in, the software just stops completely. Then if I try starting again, I either end up with the aforementioned "We're having trouble starting Oculus" error, or the software keeps restarting, or tries starting but gets stuck with the wheel spinning.
I opened a ticket with logs attached under the request (#746920
I am still waiting for an answer from the Oculus team. Hopefully, they'll have a solution that would fix it for me.
I am turning to the forums, in the hope that someone would have already found a fix.
I will update the post if I find a solution in the meantime.
Thanks for reading and sorry for the long post.
(My setup : NVIDIA GTX 1080 GPU, and an intel i7 6700 CPU with 32 Go RAM on Windows 10).
Edit 1 : It was recognized the first time, and I was asked to do a firmware update of the headset itself, as soon as it was over, I started having the issue, with the software crashing when the headset would be plugged in.