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Rift S static noise with headphones

hl-celhl-cel Posts: 14
Brain Burst
Hi,

when I use headphones with the Rift S, I hear a disturbing static/crackling noise. Even at low volume or mute. I can hear almost no static noise when I connect the headphones directly to my PC (only at very high volume). Does anyone else have this problem?

Comments

  • OculusSupportOculusSupport Posts: 797 Oculus Staff
    Hey @hl_cel, are you noticing any audio distortion with the built-in speakers or is it only with the external headphones? We are aware of an issue that may cause poor audio quality in your Rift S. We are actively working on a fix to address this but currently don't have an ETA. Thanks! -Rick
  • MAC_MAN86MAC_MAN86 Posts: 2,262
    Wintermute
    edited May 2019
    @OculusSupport it is obvious you are all rather busy right now, however to restore and keep the faith of your Users I highly recommend you make a Closed Sticky Announcement on all RIFT S issues without comments enabled.
    BTW the RIFT still has an issue with the Touch Battery Usage as once they get to 50% they stop working. Also they have been known to kick out our Focus of the Game which can lead to e.g. losing your Ship in Elite:Dangerous! 
    Stuff needs: - 
    1. Acknowedged by an Announcement all can refer to rather than trying to fix it themselves for days!
    2. Fixed!
    3. Add UserVoice to the Forum Page as a Fast Link!
    4. Develop all things we complain of e.g. Guardian; Reset View via 2 Thumbsticks; Strafing in Home; More movement for Expressive Avatars (mouth & eyebrows) whilst eyes should track nearest speaking player.

  • hl-celhl-cel Posts: 14
    Brain Burst
    Hello Rick,

    i notice the same distortion with the built-in speakers but it is not as obvious as with headphones. I think it is because of the overall low volume of the speakers. Oh, and when i set the volume to 50% or more i hear a crackling noise with the speakers when sound is playing.

    I don't had this problem with the build-in headphones of the Rift CV1

    I have to know if this is a common problem that you can fix with an update or if it is caused by a faulty unit or bad shielding of the Rift S.
  • hl-celhl-cel Posts: 14
    Brain Burst
    I looks like I am the only one with this problem. When I connect my headphones (3.5mm or USB) directly to my PC I do not hear any interference. Then the Rift is probably broken. What a %?§&!.
  • BenedictiusBenedictius Posts: 1
    NerveGear
    I've got the same problem, when hooking up low quality headphones, like ear buds, it is almost not noticeable, but with closed back it is really disturbing, did you find a solution or did you return the Rift S?

  • hl-celhl-cel Posts: 14
    Brain Burst
    edited July 2019
    I returned the Rift S. I bought a new Rift S last week that does not have this problem. The only thing I hear now when there is no sound is the quiet static white noise.

  • AngryWombatAngryWombat Posts: 1
    NerveGear
    Same problem with original Oculus Rift, static (popping noises) only present with built in headphones. 
  • MarcoPolo261MarcoPolo261 Posts: 1
    NerveGear
    This just started happening to my Rift S is there any solution, I just got my Rift S a month ago and I don't want to return it
  • XTib3RXTib3R Posts: 1
    NerveGear
    I have got similar issue with my Oculus Rift S where left side of my own headphones do not play when plugged into Rift's 3.5 jack - I have to push the headphone jack a bit forward for both headphones to start woking. So it seems there is a loose connection to 3.5 jack inside the headset....
  • MegosuMegosu Posts: 8
    NerveGear
    hl-cel said:
    I returned the Rift S. I bought a new Rift S last week that does not have this problem. The only thing I hear now when there is no sound is the quiet static white noise.

    Hello, 

    I tried 2 rift s and I can clearly hear white noise  in my headphones when no sound is playing. Depending on which headphone I use, it can be very annoying. 
    Oculus support claims it's is normal, but none of my other audio devices has this issue. 
    I'm pretty sure this could be fixed with a software update. But I don't have a lot of hope... 

    Did you find any way to fix this issue? I can't believe we are the only ones noticing it! 
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