Rift S not detected after failed firmware update — Oculus
New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

Rift S not detected after failed firmware update

dflarge58dflarge58 Posts: 2
NerveGear
I took delivery of a  new RIFT S today.  All installed well and immediately after detecting the headset  the software wanted to update the firmware.  This firmware update failed and as Suggested I tried unplugging / replugging the headset.  Since then the headset has not been detected and I am completely stuck  All the graphics and USB drivers are up to date.  I have re-installed the software and still no luck.  This is very disappointing. Any suggestions as to how to proceed would be most welcome

Comments

  • OculusSupportOculusSupport Posts: 340 Oculus Staff
    Hey @dflarge58,

    Sorry to hear that you've come across issues with your Rift S. I would suggest trying to plug in the headset's USB first, then after waiting for 10 seconds, plug in the DisplayPort. If the device still isn't being detected, then it is likely that the headset's firmware is bad/corrupt. If that's the case, it'd be worthwhile either returning the device from where you purchased it for a replacement, or reach out to us so we can look into your warranty options. https://support.oculus.com/885981024820727/

    Thanks,
    -Aidan
  • dflarge58dflarge58 Posts: 2
    NerveGear
    Thanks Aidan,  my issue is resolved.  With only the USB plugged in, after at least 15 secs the USB was detected.  The Display port still did not, but I was able to continue with a firmware update after which the display port was recognised.  I hope this might help other who may experience similar issues.  The headset is very picky as to which USB port and it took trying several  (all USB 3) before setup completed.
  • User13User13 Posts: 1
    NerveGear
    edited June 9
    Кому не помогло ожидание в 15 секунд, проблему можно решить так:
    1. Подключаем Rift S в USB 3.0 (DisplayPort не подключаем)
    2. Заходим в диспетчер устройств
    3. Находим ветку USB контроллеры
    4. Находим устройство Rift S с восклицательным знаком
    5. Удаляем его! ВАЖНО!!! Поставить галочку напротив "Удалить драйвер"
    6. Отключаем Rift S от USB 3.0
    7. Подключаем снова (желательно в другой порт USB 3.0)

  • RattyUKRattyUK Posts: 913
    3Jane
    User13 said:
    Кому не помогло ожидание в 15 секунд, проблему можно решить так:
    1. Подключаем Rift S в USB 3.0 (DisplayPort не подключаем)
    2. Заходим в диспетчер устройств
    3. Находим ветку USB контроллеры
    4. Находим устройство Rift S с восклицательным знаком
    5. Удаляем его! ВАЖНО!!! Поставить галочку напротив "Удалить драйвер"
    6. Отключаем Rift S от USB 3.0
    7. Подключаем снова (желательно в другой порт USB 3.0)

    Translated:
    To whom waiting in 15 seconds did not help, the problem can be solved like this:
    
        We connect Rift S to USB 3.0 (we do not connect DisplayPort)
        Go to the device manager
        Find a branch of USB controllers
        Find the device Rift S with an exclamation mark
        Remove it! IMPORTANT!!! Put a tick in front of "Remove Driver"
        Disable Rift S from USB 3.0
        Connect again (preferably to another USB 3.0 port)
    Thank you for your comment:
    Спасибо за ваш вклад.

    PC info: AMD Ryzen 7 2700X, MSI MPG X570 Edge, 16GB Tforce Pro Dark DDR4 3200, KFA2 RTX 2080 Super, Samsung 870 Pro M.2, 2x 240GB SSD, 3TB WD Green HDD & 4 TB Seagate Barracuda HDD, Antec Modular 750w PSU, custom watercooling loop. (Win 10 Pro & Opensuse Leap 15.1 Linux) 32" AOC 4K Monitor.

    Laptop: Aorus X5 V6-CF1 (I7-6820HK, GTX 1070, 2* 256GB M.2 NVME, 1TB 7200 HDD)
Sign In or Register to comment.