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Important for new users - if you think your posts were deleted or failed to get through

kojackkojack Posts: 5,885 Volunteer Moderator
edited May 2019 in General
Users on this forum can be either unverified or verified. New users start as unverified.
Any unverified user has every post inspected by the automatic spam filter. If it thinks a post might be spam, it gets put into a special queue for moderators or admins to check. The actual rules of the filter aren't something I have access to, but things like posting links to external sites (even the main oculus site) or certain keywords can trigger it.

If the forum is telling you a post wasn't approved, please don't keep reposting it. We have to manually verify each one in case they weren't all identical (and the UI for that sucks, it's a 4cm wide column of raw html).

Generally deleting posts on here is a last resort action. The odds are that if a post you made went missing:
- It got caught by the spam filter. It will come back when one of us checks.
- It got moved to another board (like developer questions). It should still be in your personal post list.

When we check the spam queue, we verify users with legit posts, so you won't get caught again.


Also note for other users: if you see somebody repeat a post multiple times, it's probably because we verified their account but haven't yet gone over every post to check for duplicates. Don't blame the user.

Comments

  • KlodsBrikKlodsBrik Posts: 1,201
    Wintermute
    So im not going crazy. ty

    You know when you feel like:

    Be good, die great !
  • MAC_MAN86MAC_MAN86 Posts: 2,262
    Wintermute
    So if you're a New User waiting to be "Very fried", you may like to wait in this errr lobby where you can sit back and relax to KPOP and METAL music ;)
    https://forums.oculusvr.com/community/discussion/45686/the-music-thread#latest
  • Lethal_AimsLethal_Aims Posts: 74
    Hiro Protagonist
    Thanks for the explanation. As a new user I fell found of this. At the time I was posting from an iPad which makes it easy to miss the fact that your post requires moderation. I think the on-screen keyboard covers the message.

    A spam filter which flags internal links to it's own domain sounds misconfigured to me and is just generating work for the mods. However, I appreciate that this is not in their control.
  • bauuubassbauuubass Posts: 7
    NerveGear
    Thanks for the info. Useful to know if something like that happens. 
  • nalex66nalex66 Posts: 5,138 Volunteer Moderator
    We try to clear the spam queue regularly, but with so many new users lately, a lot of posts get caught. There has also been a lot of actual spam the past several weeks, which further clogs up the system. 
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
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  • beyyy18beyyy18 Posts: 8
    NerveGear
    Thanks for telling us, at least we know what's happening right now
  • Jonny-YarkoJonny-Yarko Posts: 11
    NerveGear
    Blimey, they must think i'm spamming now . . thought my message didn't get through so tried about 8 times to post . . ooopps !
  • nalex66nalex66 Posts: 5,138 Volunteer Moderator
    Blimey, they must think i'm spamming now . . thought my message didn't get through so tried about 8 times to post . . ooopps !
    Saw you in there and cleaned up the duplicate posts. I've verified your account, so you shouldn't get caught in the filter again.
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
    SSDs: Intel 660p M.2 2TB, Samsung 860 Evo 1TB, 850 Evo 1TB, 840 Evo 1TB | Startech 4 controller PCIe USB 3.0
  • Jonny-YarkoJonny-Yarko Posts: 11
    NerveGear
    nalex66 said:
    Saw you in there and cleaned up the duplicate posts. I've verified your account, so you shouldn't get caught in the filter again.

    Hi Nalix, thank you for that and sorry to have created you more work, I really did think that my comments just weren’t being posted because of a glitch or something, then saw this thread.

    Thanks again and my apologies.


  • mtillermtiller Posts: 4
    NerveGear
    I was wondering if this had happened to my first post!  :/  Thanks for the heads up for what to look out for when posting guys.
  • LinkueLinkue Posts: 8
    NerveGear
    My post was deleted for telling the truth that Oculus robbed me of the cost of a headset and now wont answer emails and no not my first post and you can keep deleting them here but this is not the only place I will be posting this truth! 
    Linkue Gaming 
  • kojackkojack Posts: 5,885 Volunteer Moderator
    edited January 3

    Linkue said:
    My post was deleted for telling the truth that Oculus robbed me of the cost of a headset and now wont answer emails and no not my first post and you can keep deleting them here but this is not the only place I will be posting this truth! 
    Linkue Gaming 
    When was this deleted post made?
    I just went over 11 pages of logs and there's only one entry for you over the last week: 6 hours ago you edited your post (where you advertise your youtube channel and tell people to not order from oculus) to change "asked me to you paypal" to "asked me to use paypal". There's no deletions in there.

    Was the missing post from more than a week ago?



  • ShowbizDonkeyShowbizDonkey Posts: 198 Oculus Staff
    Linkue said:
    My post was deleted for telling the truth that Oculus robbed me of the cost of a headset and now wont answer emails and no not my first post and you can keep deleting them here but this is not the only place I will be posting this truth! 
    Linkue Gaming 
    Hey there - offtopic from the intent of the OP, but just wanted to reassure you that your support ticket is not being ignored. It has been escalated, but our support team is currently working through some high volumes due to the holidays. The team will respond as soon as they are able to. Appreciate your patience!
  • DaftnDirectDaftnDirect Posts: 5,380 Volunteer Moderator
    edited January 4
    Linkue said:
    My post was deleted for telling the truth that Oculus robbed me of the cost of a headset and now wont answer emails and no not my first post and you can keep deleting them here but this is not the only place I will be posting this truth! 
    Linkue Gaming 
    Your post was held up in the spam queue. It may have been something as simple as the word youtube being mistaken for a link, in combination with low post count of a new account, but I can't be certain as I don't have access to the spam rules. I cleared it from the queue as soon as I saw it there and it went into the intended thread, just before my lunch today.

    https://forums.oculusvr.com/community/discussion/comment/723452#Comment_723452
    (I assume that was the post) 

    It may be tempting sometimes to think that our problems are so big and our statements are so momentous, that the moderators of a forum will make a special effort against them. But I can promise you that mods really don't mind what people post. Provided of course that it doesn't break the forum rules... which really revolves around offensive behaviour or personal attacks against other members... and even then we're more likely to warn against such behaviour or message the poster rather than delete a post.

    Also, it's worth remembering that the mods are part-time volunteers so we log on when we have the spare time. I think the spam queue gets checked pretty regularly though so please be patient.

    Anyway, hope you get your particular problem solved as quickly as possible.
    Intel 5820K [email protected], Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v1903 (18363.592)
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