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White Static Flashes in Rift S

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Comments

  • mhajii210mhajii210 Posts: 51
    Hiro Protagonist
    Guys I got a cable replacement from Oculus support on Tuesday and it didn't fix the static flashes. I let support know it didn't work and this is what they told me:

    "We're currently aware of this issue, and we are actively working to address it. I don't have an estimated timeline for you right now on when we'll be able to do so, but we recognize the impact this has on your experience and will address this as soon as we are able.

    Thanks for your continued patience while we work on this for you."


  • Brian1256Brian1256 Posts: 12
    NerveGear

    Oculus support is working on this continuously with me since I opened my support ticket with requests for log files, hardware and software information etc. When I first received the headset, it was into this. Asus Prime MB, 7700K, GTX 1080 TI and got the flashes. I have since upgraded to a new computer Asus ROG Maximus XI Code MB, 9900K, RTX 2080 TI and experience the same flashes.  Here is the latest I received... 

    Hello Brian,

    Thank you for your patience thus far while we worked through high ticket volumes.

    After investigating this particular issue further, we are currently working on a fix to resolve it, which will be released in a future update to our software, and a replacement wouldn't fix the static/snow issue.

  • glavcevsglavcevs Posts: 4
    NerveGear
    edited July 2019
    Same, have white static flash every ~10min of play (pavlov vr). Usually in higher graphically intensive games i think. And often at entering oculus home (high graphic settings). 
    Rift s; MSI ge75 2080; i7-9thgen
  • adam.poole.313adam.poole.313 Posts: 173
    Art3mis
    dburne said:
    1.39 states that it upgraded firmware to address display issues, which I assume was directed towards this issue. But... I'm still having the problem after updating. I'm beginning to regret my purchase.
    I do not see that stated in the 1.39 PTC update notes anywhere.

    I was on when the update popped up. I swear at the time it labeled it as a firmware update and stated that it "corrected display issues" and tweaked Home. I assumed it was for this issue but the release notes have more info listed now and it seems it was mostly for tracking... which is still a very good update.
    Oculus Rift S, CV1
    Intel i7-8700K
    ASUS ROG Maximus X Hero
    16GB DDR4 x 2
    4 TB SDD, 2 TB SSD, 1 TB SSD
    Windows 10 Home
  • Comrade_IvanComrade_Ivan Posts: 126
    Art3mis
    Oculus updated their Support page with the below message. It would seem they are very well aware of the issue:

  • DaftnDirectDaftnDirect Posts: 5,961 Volunteer Moderator

    I think that advice has been available for a while. The statement about a fix being available shortly after launch is just about still plausible as we're now 6 weeks post launch but I think we'll soon be moving towards 'some time after launch' being more accurate.

    My flashes only started after I'd unplugged and re-connected my S (to test something else) so I'd advise anyone not having flashes not to touch the connections at all although that could have just been coincidence.

    I really wish Oculus would share their findings on the cause so far so we could have some idea of the nature and confidence that it definitely is firmware fixable.

    Intel 5820K [email protected], Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v2004 (19041.388)
  • RedRizlaRedRizla Posts: 7,387 Valuable Player
    Oculus updated their Support page with the below message. It would seem they are very well aware of the issue:

    So if Oculus recommends this how are they going to fix it in a software update exactly? How does unplugging a cable and plugging it back in get fixed using a software update? This is obviously due to a connection problem if they are asking you to unplug the cable and then plug it back in is it not?
  • Comrade_IvanComrade_Ivan Posts: 126
    Art3mis

    I really wish Oculus would share their findings on the cause so far so we could have some idea of the nature and confidence that it definitely is firmware fixable.

    A thought that it may be hardware-related did cross my mind too. But then I realized there would be no way to explain how it is that so many people don't have any issues with white static, while others get new headsets and the issue persists. That's often a good indicator of a configuration and/or software being a problem. Which, in turn, is a fixable item. This gives me hope
  • Comrade_IvanComrade_Ivan Posts: 126
    Art3mis
    Just got this reply from their support. This actually sounds very encouraging

  • piou44piou44 Posts: 3
    NerveGear

    I really wish Oculus would share their findings on the cause so far so we could have some idea of the nature and confidence that it definitely is firmware fixable.

    A thought that it may be hardware-related did cross my mind too. But then I realized there would be no way to explain how it is that so many people don't have any issues with white static, while others get new headsets and the issue persists. That's often a good indicator of a configuration and/or software being a problem. Which, in turn, is a fixable item. This gives me hope
    I tried 3 rifts s, the first had a scratch on the lens and reconditioned by amazon and no flashes, then I had 2 other new oculus rift s  and had random flash
  • DaftnDirectDaftnDirect Posts: 5,961 Volunteer Moderator
    edited July 2019

    I really wish Oculus would share their findings on the cause so far so we could have some idea of the nature and confidence that it definitely is firmware fixable.

    A thought that it may be hardware-related did cross my mind too. But then I realized there would be no way to explain how it is that so many people don't have any issues with white static, while others get new headsets and the issue persists. That's often a good indicator of a configuration and/or software being a problem. Which, in turn, is a fixable item. This gives me hope

    Yeah, I think you're probably right. There's just this niggling possibility of a problem with a batch of components used during manufacture in some headsets. That in itself doesn't preclude a firmware fix as it may be possible to mitigate a known behaviour caused by wrongly spec'd component with firmware changes... it happens with motherboard firmware to improve memory stability and compatibility for example, but as always all we can do is guess.

    Oculus sending cables out to some people muddied the water a bit too, but I suppose they have to try everything if they hadn't pinned down the problem at that stage.

    Intel 5820K [email protected], Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v2004 (19041.388)
  • RedRizlaRedRizla Posts: 7,387 Valuable Player
    Just got this reply from their support. This actually sounds very encouraging

    If they are confident it will be fixed in the near future then why don't you ask them what the problem is? Surely they must know what the problem is related to if they are confident of a fix in the near future?
  • mhajii210mhajii210 Posts: 51
    Hiro Protagonist
    I'm no expert but it would seem the fix or masking the issue shouldn't be too difficult. All they would have to do is program the headset to display the previous image or frame when the headset loses signal. Or they could implement some type of buffer. The static flashes are just a single frame so by doing that they could easily hide the issue. As long as they somehow program it not to display the single frame static flashes, the issue would be resolved. 
  • DanureDanure Posts: 6
    NerveGear
    This issue is worse than ever and shows no sign of getting better. Tonight it happened over 20 times in the space of 2 hours. Some of those were seconds apart! If Oculus refuses to tell us what the issue is then I guess it's time to open a ticket.
  • NeodenzelNeodenzel Posts: 7
    NerveGear
    edited July 2019
    I have the same since 29 MAY... Do something to fix that, or let us know in order to be reimbursed !
    I have tired everything..Even, changing the lighting of the room. I tried every display port usb 3 (changing options for usb), etc..



  • mashermetsmashermets Posts: 20
    NerveGear
    New firmware 1.8.0 anyone's rift s fixed? Not sure but I think it's better think I might have seen one flash, can't be sure yet 
  • dburnedburne Posts: 3,748 Valuable Player
    New firmware 1.8.0 anyone's rift s fixed? Not sure but I think it's better think I might have seen one flash, can't be sure yet 
    My brief very intermittent flashes are still there.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • DaftnDirectDaftnDirect Posts: 5,961 Volunteer Moderator
    edited July 2019

    Totally agree, no reason to be aggressive or rude with support staff.

    I hadn't opened a ticket thus far but I think, with the latest firmware update not addressing the issue, it's probably now time to do it. As you say @Comrade_Ivan it's something that will be needed in the event that this can't be fixed so good idea to have it in place.

    Intel 5820K [email protected], Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v2004 (19041.388)
  • john.zigmontjohn.zigmont Posts: 123
    Art3mis
    edited July 2019
    I agree with the above don't be rude with the support staff but be firm with them this is issue that should have been corrected before the item was released also Oculus should make a detail announcement with what's being done to address the problem.
  • hashcheckhashcheck Posts: 23
    Brain Burst
    I didn't get flashes at all today in virtual desktop after update but will test further
  • john.zigmontjohn.zigmont Posts: 123
    Art3mis
    edited July 2019
    I have shut down my computer and restarted after the new Oculus  and firmware 1.8 update so far no static flashes after hour of game play will update post if this changes.
    Update
    False alarm the white flashes have returned.
  • MnemonicMnemonic Posts: 37
    Brain Burst
    New firmware 1.8.0, flashes are there, didn't change anything for me
  • mashermetsmashermets Posts: 20
    NerveGear
    Same here :(
  • MnemonicMnemonic Posts: 37
    Brain Burst
    Wondering if this is something software fixable after all, for quite a while there was no update that would attempt to fix this.
  • philippe.heroux.58philippe.heroux.58 Posts: 51
    Hiro Protagonist
    Mnemonic said:
    New firmware 1.8.0, flashes are there, didn't change anything for me
    Same here
  • GamingTC2GamingTC2 Posts: 44
    Brain Burst
    Until today I also had the white flashes.  Many white flashes in project cars menu.
    Then I turned off Gsync and changed image settings to "let 3d application decide".
    Few hours later still no flashes in project cars menu. Before every minute in the menu and every half hour while playing project cars.
    I will test further the next few days.
  • ZeroThgZeroThg Posts: 18
    NerveGear
    I have no gsync monitor and no gsync Option in the nvidia menu. :(
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