05-28-2019 03:00 PM
05-28-2019 03:16 PM
05-28-2019 03:23 PM
05-28-2019 03:28 PM
TomCgcmfc said:
I think that you could at least give us an overall update as to where you are with firmware fixes and potential hardware problems. Surely you must have a good idea by now. thanks.
05-28-2019 03:41 PM
Sinsinful said:
TomCgcmfc said:
I think that you could at least give us an overall update as to where you are with firmware fixes and potential hardware problems. Surely you must have a good idea by now. thanks.
What tom said. We have been waiting a week and the first wave of ticket responses have been a joke. They typically copyed and pasted the troubleshooting page we were on day from day one. Also I cannot find one post here or on reddit of a faulty Rift S being fixed via a ticket. So naturally we are very concerned with our new £400 headsets that have not worked in 7 days now.
05-29-2019 05:31 AM
05-29-2019 06:13 AM
knutsi said:
Completely agree with @TomCgcmfc up there @ShowbizDonkey. I think a good amount og people went out to buy PCI cards and hubs unnecessarily because of rumours without insight into what in the logs would indicate these solutions would work. Throw us a bone.
It would also be good to have at least some indication of where in the queue you are. Isn't this the main reason people contact you chat to check on their ticket? E.g. 7 days since my submission I have no idea how much longer I have to wait. In another 7 days and the 14-day open return period for EU products ends. If I don't know anything about the progress, these kinds of things get tempting.
05-29-2019 06:15 AM
Sinsinful said:
knutsi said:
Completely agree with @TomCgcmfc up there @ShowbizDonkey. I think a good amount og people went out to buy PCI cards and hubs unnecessarily because of rumours without insight into what in the logs would indicate these solutions would work. Throw us a bone.
It would also be good to have at least some indication of where in the queue you are. Isn't this the main reason people contact you chat to check on their ticket? E.g. 7 days since my submission I have no idea how much longer I have to wait. In another 7 days and the 14-day open return period for EU products ends. If I don't know anything about the progress, these kinds of things get tempting.
Is it confirmed the PCI-e USB card does not work then? I thought there was a few reports of it solving some of the issues?
05-29-2019 06:21 AM
05-29-2019 08:40 AM