Oculus Rift S not connecting / not detected — Oculus
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Oculus Rift S not connecting / not detected

reivaxrmreivaxrm Posts: 2
NerveGear
I've received my new Oculus Rift S two days ago and the only thing that I've got is disappointment.
The setup program does not detect the headset. I plug the USB 3.0 connection and nothing happens. No error or message appears in the Windows device manager. Obviously, the same result if I connect the displayport some seconds later.
Windows updated, USB, graphics card, motherboard drivers updated. Oculus drivers uptaded using oculus-driver app. All to the last version and absolutely no activity when the setup softare is waiting for the headset.
I've reinstalled Windows and the Oculus setup software many times. I've even tried it only connecting the headsed alone and all the other USB 3.0 ports with nothing connected.
All my USB 3.0 ports work perfectly with any other device. I'm afraid that the headset that I've received is dead.
Please, can someone help me? Thank you very much.

Comments

  • dburnedburne Posts: 2,597 Valuable Player
    Try unplugging the Rift cable from the headset. You have to take the front cover off to do so.
    Then plug it firmly in, it will push in most way then a little resistance, but push a little more and it will fully seat.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case|
  • lensmandavelensmandave Posts: 273
    Nexus 6
    What Don says...or..try unplugging the display port from the PC, wait a few secs then plug back in. This woke the Rift up for me.
    Intel Core i7 6700K @ 4.5GHz. Asus-Z170-PRO MB
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    Windows 10  64bit Professional
  • shepherd23shepherd23 Posts: 2
    NerveGear
    dburne said:
    Try unplugging the Rift cable from the headset. You have to take the front cover off to do so.
    Then plug it firmly in, it will push in most way then a little resistance, but push a little more and it will fully seat.
    How do you take the front cover off on the rift s?  I can only find how to do it on the rift which appears to be a bit different.  
  • MaritalArtsMaritalArts Posts: 1
    NerveGear
    It's pretty simple. The rubber nose piece easily pops out of the little holes in the bridge, then you can pull the tabs on the side out without too much trouble. After that take either corner of the rubber eyepiece (NOT the foam) and pull it straight off, there's six spots it will pop off of all the way around. This exposes the plug which will take a good but of wiggle and tug to get loose and as dburne said will slide back in easily and then resist before fully seating. If the USB is plugged in while you do this you should hear the windows tone of a USB device being plugged in once it's seated.
  • reivaxrmreivaxrm Posts: 2
    NerveGear
    You were right. The cable was not well connected in the headset side. As simple as that. Thanks a lot for your help.

  • dburnedburne Posts: 2,597 Valuable Player
    reivaxrm said:
    You were right. The cable was not well connected in the headset side. As simple as that. Thanks a lot for your help.

    Good deal!

    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case|
  • shepherd23shepherd23 Posts: 2
    NerveGear
    It's pretty simple. The rubber nose piece easily pops out of the little holes in the bridge, then you can pull the tabs on the side out without too much trouble. After that take either corner of the rubber eyepiece (NOT the foam) and pull it straight off, there's six spots it will pop off of all the way around. This exposes the plug which will take a good but of wiggle and tug to get loose and as dburne said will slide back in easily and then resist before fully seating. If the USB is plugged in while you do this you should hear the windows tone of a USB device being plugged in once it's seated.
    Thank you, that was easier than i expected.  It did fix my problem, but only for about 5 minutes then it lost tracking again.
  • antitrust42antitrust42 Posts: 115
    Hiro Protagonist
    return this bad product,  i tired with it , i pack and return 
    oculus for me is a dumb company
    their software cant keep in memory what we have set and each tme i need to repear and update firmware for my headset is recognised

    tired, tired, tired to do that, that broke the vr experience
    piece of garbage
    i hope oculus read that ! 
    is a big FAIL

    many people return to take the INDEX or REVERB, is the best way to do ! 
  • ChinwiskersChinwiskers Posts: 1
    NerveGear
    return this bad product,  i tired with it , i pack and return 
    oculus for me is a dumb company
    their software cant keep in memory what we have set and each tme i need to repear and update firmware for my headset is recognised

    tired, tired, tired to do that, that broke the vr experience
    piece of garbage
    i hope oculus read that ! 
    is a big FAIL

    many people return to take the INDEX or REVERB, is the best way to do ! 
    I own the Oculus Rift S .. had none of your problems, so you were just unlucky? Don't come here and spread disinformation thats the very worst thing you can do.. share your experience sure but don't assert it like thats the experience every single person will have with this product..
  • dburnedburne Posts: 2,597 Valuable Player
    return this bad product,  i tired with it , i pack and return 
    oculus for me is a dumb company
    their software cant keep in memory what we have set and each tme i need to repear and update firmware for my headset is recognised

    tired, tired, tired to do that, that broke the vr experience
    piece of garbage
    i hope oculus read that ! 
    is a big FAIL

    many people return to take the INDEX or REVERB, is the best way to do ! 

    Working beautifully here...

    Take care,
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case|
  • MorgrumMorgrum Posts: 1,629 Valuable Player
    Good luck with the next headset I guess.
    They all have similar faults or issues I.E. none of them are plug n play though the S was close to that for me.

    WAAAGH!
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