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Oculus Rift S not connecting / not detected

reivaxrmreivaxrm Posts: 2
NerveGear
I've received my new Oculus Rift S two days ago and the only thing that I've got is disappointment.
The setup program does not detect the headset. I plug the USB 3.0 connection and nothing happens. No error or message appears in the Windows device manager. Obviously, the same result if I connect the displayport some seconds later.
Windows updated, USB, graphics card, motherboard drivers updated. Oculus drivers uptaded using oculus-driver app. All to the last version and absolutely no activity when the setup softare is waiting for the headset.
I've reinstalled Windows and the Oculus setup software many times. I've even tried it only connecting the headsed alone and all the other USB 3.0 ports with nothing connected.
All my USB 3.0 ports work perfectly with any other device. I'm afraid that the headset that I've received is dead.
Please, can someone help me? Thank you very much.

Comments

  • dburnedburne Posts: 2,988 Valuable Player
    Try unplugging the Rift cable from the headset. You have to take the front cover off to do so.
    Then plug it firmly in, it will push in most way then a little resistance, but push a little more and it will fully seat.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • lensmandavelensmandave Posts: 304
    Trinity
    What Don says...or..try unplugging the display port from the PC, wait a few secs then plug back in. This woke the Rift up for me.
    Intel Core i7 6700K @ 4.5GHz. Asus-Z170-PRO MB
    CORSAIR H105 HYDRO CPU COOLER.
    NVIDIA GeForce GTX1080ti. 16GB DDR4 2666MHZ HYPERX SAVAGE.
    SAMSUNG M.2 SSD 128GB SM951 Boot Drive. SAMSUNG SSD 500GB EVO Working Drive.
    Windows 10  64bit Professional
  • shepherd23shepherd23 Posts: 2
    NerveGear
    dburne said:
    Try unplugging the Rift cable from the headset. You have to take the front cover off to do so.
    Then plug it firmly in, it will push in most way then a little resistance, but push a little more and it will fully seat.
    How do you take the front cover off on the rift s?  I can only find how to do it on the rift which appears to be a bit different.  
  • MaritalArtsMaritalArts Posts: 1
    NerveGear
    It's pretty simple. The rubber nose piece easily pops out of the little holes in the bridge, then you can pull the tabs on the side out without too much trouble. After that take either corner of the rubber eyepiece (NOT the foam) and pull it straight off, there's six spots it will pop off of all the way around. This exposes the plug which will take a good but of wiggle and tug to get loose and as dburne said will slide back in easily and then resist before fully seating. If the USB is plugged in while you do this you should hear the windows tone of a USB device being plugged in once it's seated.
  • reivaxrmreivaxrm Posts: 2
    NerveGear
    You were right. The cable was not well connected in the headset side. As simple as that. Thanks a lot for your help.

  • dburnedburne Posts: 2,988 Valuable Player
    reivaxrm said:
    You were right. The cable was not well connected in the headset side. As simple as that. Thanks a lot for your help.

    Good deal!

    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • shepherd23shepherd23 Posts: 2
    NerveGear
    It's pretty simple. The rubber nose piece easily pops out of the little holes in the bridge, then you can pull the tabs on the side out without too much trouble. After that take either corner of the rubber eyepiece (NOT the foam) and pull it straight off, there's six spots it will pop off of all the way around. This exposes the plug which will take a good but of wiggle and tug to get loose and as dburne said will slide back in easily and then resist before fully seating. If the USB is plugged in while you do this you should hear the windows tone of a USB device being plugged in once it's seated.
    Thank you, that was easier than i expected.  It did fix my problem, but only for about 5 minutes then it lost tracking again.
  • antitrust42antitrust42 Posts: 115
    Art3mis
    return this bad product,  i tired with it , i pack and return 
    oculus for me is a dumb company
    their software cant keep in memory what we have set and each tme i need to repear and update firmware for my headset is recognised

    tired, tired, tired to do that, that broke the vr experience
    piece of garbage
    i hope oculus read that ! 
    is a big FAIL

    many people return to take the INDEX or REVERB, is the best way to do ! 
  • ChinwiskersChinwiskers Posts: 1
    NerveGear
    return this bad product,  i tired with it , i pack and return 
    oculus for me is a dumb company
    their software cant keep in memory what we have set and each tme i need to repear and update firmware for my headset is recognised

    tired, tired, tired to do that, that broke the vr experience
    piece of garbage
    i hope oculus read that ! 
    is a big FAIL

    many people return to take the INDEX or REVERB, is the best way to do ! 
    I own the Oculus Rift S .. had none of your problems, so you were just unlucky? Don't come here and spread disinformation thats the very worst thing you can do.. share your experience sure but don't assert it like thats the experience every single person will have with this product..
  • dburnedburne Posts: 2,988 Valuable Player
    return this bad product,  i tired with it , i pack and return 
    oculus for me is a dumb company
    their software cant keep in memory what we have set and each tme i need to repear and update firmware for my headset is recognised

    tired, tired, tired to do that, that broke the vr experience
    piece of garbage
    i hope oculus read that ! 
    is a big FAIL

    many people return to take the INDEX or REVERB, is the best way to do ! 

    Working beautifully here...

    Take care,
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • MorgrumMorgrum Posts: 1,666 Valuable Player
    Good luck with the next headset I guess.
    They all have similar faults or issues I.E. none of them are plug n play though the S was close to that for me.

    WAAAGH!
  • ajayent48ajayent48 Posts: 4
    NerveGear
    Type your comment

    I use the Oculus rift s and have the appropriate drivers installed on my PC. However, following the initial boot up of my PC the device is not recognised. I then run a package called Reimage and can see it has reset in device manager. Downside: Oculus then requires me to go through the setup procedures each time. I have to follow these procedures every time I boot up my PC. But it works.

    I have spoken to Reimage who have stated that the matter will not be attributed to their software which only repairs Windows. Also, the problem started before I installed Reimage. Luckily it is this software that is allowing me to use the Oculus following the procedures previously mentioned.

    I initially had the Rift CV1 which gave me no problems. When I got the Rift S, I installed it accordingly with up to date drivers etc using their install software method. It worked OK until I restarted my PC. Then I noticed that the Rift was not shown as installed in the device manager. Instead there was the yellow flag showing uninstalled. I checked for viruses on my PC, updated windows and even went as far as to reinstall windows 10; yet the same issue remained. When it does work, the Oculus runs well on my very up to date i5 machine with a very high spec Video card. I am not sure what it can be and think perhaps it is a Window compatibility issue. Possible one of their latest updates causing the problem.

    Oculus are looking at my logs which hopefully will lead to a solution for me and others suffering this problem.

  • ajayent48ajayent48 Posts: 4
    NerveGear
    Update:-

    Thanks Oculus for all your swift help. A good product well supported and on occasion misunderstood by some out there.   

    Oculus Response:-

    So I have reviewed both files you have provided and thank you as this shows me what is changing before and after the program runs.

    This is what I found from your Log files:

    From the log files "Not working state"
    1WMGH520B29285 is connected to: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller

     From the log files "Working state"

    1WMGH520B29285 is connected to: Intel(R) USB 3.0 eXtensible Host Controller

    When I checked the USB under the component tab on system information I see your have Intel(R) USB 3.0 eXtensible Host Controllers and the Intel(R) 7 Series USB host controller.

     I would like you to try the following since the ReImage program is doing this upon booting up:

    Uninstall the Intel(R) 7 Series drivers and install Microsoft drivers:

     Open Device Manager

     Right-click on the Intel(R) 7 Series card

     Select Uninstall Driver.

     Restart computer

     Allow Windows to install USB drivers automatically or select the Microsoft driver through the device manager under the USB controller

    Bingo!! It works.

    I hope that this helps others out there who may be having the same problem.

  • giuseppe.gerardigiuseppe.gerardi Posts: 1
    NerveGear
    Tutto bene con oculus cv1, arrivato oculus rift s, collegato al PC ma non rilevato dalla applicazione 
  • barongergvbarongergv Posts: 6
    NerveGear
    return this bad product,  i tired with it , i pack and return 
    oculus for me is a dumb company
    their software cant keep in memory what we have set and each tme i need to repear and update firmware for my headset is recognised

    tired, tired, tired to do that, that broke the vr experience
    piece of garbage
    i hope oculus read that ! 
    is a big FAIL

    many people return to take the INDEX or REVERB, is the best way to do ! 
    right there with you, no matter what I do it's just getting worse. 

    There are some serious issues with this and Oculus doesn't seem to give a shit. 


  • MudonisMudonis Posts: 5
    NerveGear
    can somebody tell me how to find these log files?
  • highsparrowhighsparrow Posts: 4
    NerveGear
    Bought mine last week and it has lost connection twice already and it took me a lot of messing about to get it working again.  It has me worried that I made the wrong choice when buying.
  • HumanHyperboleHumanHyperbole Posts: 1
    NerveGear
    I'm having a similar problem. It worked for a few minutes, then after trying to launch a steam game it crashed and never recognized my USB 3.0 again. I tried the suggestion for unplugging then replugging the cable on the headset itself several times, checked my usb 3.0 drivers, all fails. 

    I've looked around and it seems to be a common issue and it seems there's never a one size fits all fix for these usb 3.0 issues. 
  • ttsceattscea Posts: 1
    NerveGear
    After having this same problem for some weeks I bought an external "powered" USB3.0 hub. Plugged this hub into a USB3.0 port of my PC and plugged my Rift S headset into the powered hub. Since then I have never had a problem.
    It would seem this issue is due to the headset trying to draw too much power from the motherboard USB ports.
    Using an external powered hub takes away the low power problem.
    Good Luck and hope this helps all others suffering this problem.
  • BuzzaragBuzzarag Posts: 1
    NerveGear
    So is there any real fix for the Display Port in infinite search circle problem? Everything works except that my PC can't seem to find the Display Plug like it is for many more. I tried pretty much everything now and it still doesn't work. For that much money quite the disappointment.
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