New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

I haven't gotten a response on my ticket for a week now. My rift S won't recognize cable connection.

FeralReaperFeralReaper Posts: 38
Brain Burst
So. I bought one of these, got the black screen and sent it back for a replacement. It connected and set up fine but then said "you need a firmware update" so I did that and now it doesn't read my cables. So this update made the issue worse. Now it won't even recognize the things plugged in.
Everytime I chat with oculus, they tell me to wait 1-2 business days. well it's been 7, (5) business days.

They're clearly waiting until I can't return it so they keep my money and laugh it off. This is insane. These issues are ALL OVER THEIR FORUMS and reddit AND FACEBOOK and there's not a known issue? I work for a large tech company, not as large as Facebook mind you, but even WE GET SHIT DONE FASTER AND MORE EFFICIENT. LORD.

Comments

  • dburnedburne Posts: 3,523 Valuable Player
    Have you tried doing a repair of the Oculus software?
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • Auxiliaryman117Auxiliaryman117 Posts: 7
    NerveGear
    How do you do that?

  • FeralReaperFeralReaper Posts: 38
    Brain Burst
    dburne said:
    Have you tried doing a repair of the Oculus software?
    So many times.
  • dburnedburne Posts: 3,523 Valuable Player
    edited June 2019
    How do you do that?

    Download the installer from the Oculus website.
    https://www.oculus.com/setup/
    Launch the program, and it will ask if you want to install or repair existing install.
    Choose repair.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • Auxiliaryman117Auxiliaryman117 Posts: 7
    NerveGear
    dburne said:
    How do you do that?

    Download the installer from the Oculus website.
    Launch the program, and it will ask if you want to install or repair existing install.
    Choose repair.
    Yea, just repaired it, nothing changed.
  • Auxiliaryman117Auxiliaryman117 Posts: 7
    NerveGear
    Does the orange light mean anything important?

  • dburnedburne Posts: 3,523 Valuable Player
    edited June 2019
    Does the orange light mean anything important?

    I believe that means it is not seeing a connection - mine started to display an orange light after it died on me.
    Hopefully that is not the case for you.

    Edit: I am surprised you were able to do a repair that quickly, mine took several minutes. It downloads all the files again.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • Auxiliaryman117Auxiliaryman117 Posts: 7
    NerveGear
    dburne said:
    Does the orange light mean anything important?

    I believe that means it is not seeing a connection - mine started to display an orange light after it died on me.
    Hopefully that is not the case for you.

    Edit: I am surprised you were able to do a repair that quickly, mine took several minutes. It downloads all the files again.
    I hope it's not dead, just got it new out the box from Amazon yesterday. The software itself is having an issue, that what I've been able to deduce it to, just can't figure out were. 
  • FeralReaperFeralReaper Posts: 38
    Brain Burst
    SO here's my path and the reason I'm getting a refund. 

    I run "fix software" it rips 7gb of data from my internet.

    I run it, works like a charm. Then I reboot, error comes up that the oculus software can't open. I repair it again. It works but the tracking doesn't. Then it forces an update to the firmware again and now it can't see my cables.

    Rift s is complete shit and they don't seem to be fixing it. I would get your refund guys.
  • antitrust42antitrust42 Posts: 115
    Art3mis
    stop to troll everywhere the same sentence, is annoying, refund and go away
  • FeralReaperFeralReaper Posts: 38
    Brain Burst
    It's not trolling when it's accurate...
  • gwenty5623gwenty5623 Posts: 2
    NerveGear
    Même problème... :'(
Sign In or Register to comment.