I have been a loyal rifter since 2016. Im enjoying my quest and have issues with the rift s. As you know your headset has many issues. It's kind of ironic you made a headset easier for the masses to use. At least in theory. But instead of ease it is creating aggregation and frustration probably for most people. It's not good pr to keep quiet and not acknowledge the situation. Maybe you need to hire better pr people. If you at least were keeping in touch with us to let us know what is happening and give us some sort of firmware time frame it would be helpful.many people will be returning there rifts and maybe rebuy when you have a fix but you may lose many customers as well. Many newbie customers were poisoned to vr and you may never see them again. They will probably tell their friends about their experience. Believe it or not I'm not bitter. I'm just disappointed but I'm planning on sticking with oculus until this is worked out. I have had years of enjoyment and love the rift s when it's working. I wish oculus the best of luck and I wish oculus would start doing the right thing.