New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

Dear Oculus,

inovatorinovator Posts: 2,235 Valuable Player
I have been a loyal rifter since 2016. Im enjoying my quest and have issues with the rift s. As you know your headset has many issues. It's kind of ironic you made a headset easier for the masses to use. At least in theory. But instead of ease it is creating aggregation and frustration probably for most people. It's not good pr to keep quiet and not acknowledge the situation. Maybe you need to hire better pr people. If you at least were keeping in touch with us to let us know what is happening and give us some sort of firmware time frame it would be helpful.many people will be returning there rifts and maybe rebuy when you have a fix but you may lose many customers as well. Many newbie customers were poisoned to vr  and you may never see them again. They will probably tell their friends about their experience. Believe it or not I'm not bitter. I'm just disappointed but I'm planning on sticking with oculus until this is worked out. I have had years of enjoyment and love the rift s when it's working. I wish oculus the best of luck and I wish oculus would start doing the right thing.

Sincerely.

Inovator 

Comments

  • Hiro_Protag0nistHiro_Protag0nist Posts: 4,960 Valuable Player
    Is this about the tracking when Touch controllers are near the headset?
  • inovatorinovator Posts: 2,235 Valuable Player
    edited June 2019
    A big problem has been the black screen. Other problems including legitimate tracking problems have been reported as well. And other complaints. When controllers are to close to the headset like trying to aim in fps games the tracking is less accurate which is normal for this tech. It has to do with inside camera placement. That's why some members prefer outside tracking 
  • SkScotcheggSkScotchegg Posts: 1,328
    Project 2501
    edited June 2019
    Ok let me try this too! Here's my message to Oculus and the universe.

    Dear Oculus, 

    I've always loved you, ever since the first moment I set eyes on my Rift and Touch controllers.

    The end.
    UK: England - Leeds - - RTX 2080 - Rift CV1 & Rift S - Make love, not war - See you in the Oasis!
  • SkScotcheggSkScotchegg Posts: 1,328
    Project 2501
    inovator said:
    Believe it or not I'm not bitter. I'm just disappointed...

    I think this is how we all feel mate, everybody who has bought Rift S and had problems with black screens or tracking issues. Just disappointed. Maybe the Rift S was rushed, who knows. 

    I'm sure CV2 will be amazing though, I still have faith they can do it!
    UK: England - Leeds - - RTX 2080 - Rift CV1 & Rift S - Make love, not war - See you in the Oasis!
  • snowdogsnowdog Posts: 7,382 Valuable Player
    I'm probably the only one happy with my Rift S lol

    I'm getting a white screen flash every now and then but I'm sure that'll be sorted out when the next PTC is released, assuming they don't squeeze the fix into the official 1.28 update this month.

    I did have tracking issues but they've been mostly sorted out when I changed my Lighting Frequency to 60Hz in the Settings. Still not perfect but I'm happy to wait for Oculus and Carmack to work their magic with their predictive algorithms during these next couple of months.
    "This you have to understand. There's only one way to hurt a man who's lost everything. Give him back something broken."

    Thomas Covenant, Unbeliever
  • inovatorinovator Posts: 2,235 Valuable Player
    snowdog said:
    I'm probably the only one happy with my Rift S lol

    I'm getting a white screen flash every now and then but I'm sure that'll be sorted out when the next PTC is released, assuming they don't squeeze the fix into the official 1.28 update this month.

    I did have tracking issues but they've been mostly sorted out when I changed my Lighting Frequency to 60Hz in the Settings. Still not perfect but I'm happy to wait for Oculus and Carmack to work their magic with their predictive algorithms during these next couple of months.
    Glad to see some members are having very few problems.
  • MowTinMowTin Posts: 1,900 Valuable Player
    edited June 2019
    Dear Oculus,

    If I go blind from eye strain, I'm suing Zuck for $30 billion. Then I'm buying the company and ordering the production of a Rift-S Premium with headphones and IPD adjustment so others don't go blind like I did. 

    Unfortunately, I won't be able to enjoy this new product after losing my vision. I'll have to comfort myself with a hot tub full of gold diggers.  

    --Sincerely Yours
    IPD 70
    i7 6700k 2080ti   Rift-S, Index
  • SkScotcheggSkScotchegg Posts: 1,328
    Project 2501
    snowdog said:
    I'm probably the only one happy with my Rift S lol

    I'm getting a white screen flash every now and then but I'm sure that'll be sorted out when the next PTC is released, assuming they don't squeeze the fix into the official 1.28 update this month.

    I did have tracking issues but they've been mostly sorted out when I changed my Lighting Frequency to 60Hz in the Settings. Still not perfect but I'm happy to wait for Oculus and Carmack to work their magic with their predictive algorithms during these next couple of months.

    I didn't notice any difference at all going from 50hz to 60hz, no idea why. And I always play with my lights on. Although with my old CV1 I would often play in the dark and had no issues.

    Do you not miss your CV1 tracking with Constellation? What kind of games do you play?

    I really could bare it in the end, it just sucked so much for me with the games I was playing.
    UK: England - Leeds - - RTX 2080 - Rift CV1 & Rift S - Make love, not war - See you in the Oasis!
  • GTKyle5GTKyle5 Posts: 1
    NerveGear
    I just feel completely defeated and betrayed, bought a Rift then shortly after S was announced... I would have waited. I havent played a VR game since..
  • inovatorinovator Posts: 2,235 Valuable Player
    GTKyle5 said:
    I just feel completely defeated and betrayed, bought a Rift then shortly after S was announced... I would have waited. I havent played a VR game since..
    On the pr end oculus is doing a terrible job.
  • snowdogsnowdog Posts: 7,382 Valuable Player
    snowdog said:
    I'm probably the only one happy with my Rift S lol

    I'm getting a white screen flash every now and then but I'm sure that'll be sorted out when the next PTC is released, assuming they don't squeeze the fix into the official 1.28 update this month.

    I did have tracking issues but they've been mostly sorted out when I changed my Lighting Frequency to 60Hz in the Settings. Still not perfect but I'm happy to wait for Oculus and Carmack to work their magic with their predictive algorithms during these next couple of months.

    I didn't notice any difference at all going from 50hz to 60hz, no idea why. And I always play with my lights on. Although with my old CV1 I would often play in the dark and had no issues.

    Do you not miss your CV1 tracking with Constellation? What kind of games do you play?

    I really could bare it in the end, it just sucked so much for me with the games I was playing.

    Looks like my post was the Kiss of Death lol

    Started having tracking issues with my headset this evening for some reason!

    I've played Elite Dangerous, Drop Dead, FNAF VR, In Death and Skyrim so far, with In Death being the only problem so far but that improved when I switched to 60Hz Lighting Frequency. It still isn't great but it's at least playable, with 50Hz I had to hold my bow sideways and draw the arrow just in front of my chin lol
    "This you have to understand. There's only one way to hurt a man who's lost everything. Give him back something broken."

    Thomas Covenant, Unbeliever
  • snowdogsnowdog Posts: 7,382 Valuable Player
    I'm going to give Fallout 4 VR a go tomorrow.

    I don't tend to play that many online shooters that often so I'm not too bothered by the tracking so far.

    I'm going to give Lone Echo a go during these next few days too and I'll report back how it is.
    "This you have to understand. There's only one way to hurt a man who's lost everything. Give him back something broken."

    Thomas Covenant, Unbeliever
  • inovatorinovator Posts: 2,235 Valuable Player
    snowdog said:
    I'm going to give Fallout 4 VR a go tomorrow.

    I don't tend to play that many online shooters that often so I'm not too bothered by the tracking so far.

    I'm going to give Lone Echo a go during these next few days too and I'll report back how it is.
    Fallout is a blast. I love it. It's better now with the rift s which I'll have for only another week which at that time I'll return to amazon and then get another when the issues dust settles. Lol


  • vittorio_davidvittorio_david Posts: 6
    NerveGear
    I'm new to VR and I think you are right.

    I have a lot of problems with my Quest I returned one unit last week and got another one from Amazon they know how to treat costumers!

    But my new Quest has some other errors too!

    The first one had the issue with the charging and the tracking.

    And now my new one has 

    Black screen sometimes, White lines in the screen or colored sometimes and a few other problems that I can't explain in English but there are basically graphic errors and some tracking errors .


    I know that a lot of people have the same problems or even other problems.

    I hope Oculus will announce a update soon and I think the silence of Oculus is not good for the reputation .



  • inovatorinovator Posts: 2,235 Valuable Player
    It's the rift s not the standalone headset quest that has those issues
  • vittorio_davidvittorio_david Posts: 6
    NerveGear
    inovator said:
    It's the rift s not the standalone headset quest that has those issues
    Well then the rift S is not the only one with errors sadly...
Sign In or Register to comment.