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Multiple instances of right Touch controller?

uKERuKER Posts: 151
Art3mis
edited June 8 in Oculus Rift S and Rift
I'm getting this.
No ill effects that I notice, but it's not cool either way.
Clicking the inactive ones shows garbled serial numbers, and they are impossible to remove.
Windows' device manager shows nothing out of the normal.
Anyone else?


Comments

  • paperfeedpaperfeed Posts: 2
    NerveGear
    Same... Not sure what the deal is
  • paperfeedpaperfeed Posts: 2
    NerveGear
    edited June 8
    For some reason my comment got posted twice. Anyway, it is exactly the same. I also have four right touch controllers, only one of which is showing the battery indicator
  • uKERuKER Posts: 151
    Art3mis
    Well, at least I'm not the only one.
  • RichooalRichooal Posts: 1,197
    Wintermute
    This has been reported by several people in the main PTC 1.38 release thread.

    You're lucky you only have 4...............

    Posted by @RattyUK




    i5 6600k - GTX1060 - 8GB RAM - 0 PROBLEMS
  • RattyUKRattyUK Posts: 938
    3Jane
    edited June 9
    I have 14 now...



    No other issues, just 'rabbit' right controllers :D
    PC info: AMD Ryzen 7 2700X, MSI MPG X570 Edge, 16GB Tforce Pro Dark DDR4 3200, KFA2 RTX 2080 Super, Samsung 870 Pro M.2, 2x 240GB SSD, 3TB WD Green HDD & 4 TB Seagate Barracuda HDD, Antec Modular 750w PSU, custom watercooling loop. (Win 10 Pro & Opensuse Leap 15.1 Linux) 32" AOC 4K Monitor.

    Laptop: Aorus X5 V6-CF1 (I7-6820HK, GTX 1070, 2* 256GB M.2 NVME, 1TB 7200 HDD)
  • Bennydadon1997Bennydadon1997 Posts: 3
    NerveGear
    Any solution?

  • teranicusteranicus Posts: 3
    NerveGear
    I have this issue as well. When it happens you get a flat battery critical error and it locks out the headset. To get things going had to remove batteries from controllers and reboot and then each time it happens you get new right controllers that can’t be removed 
    it seems to only happen if the controllers are left on without being touched for a few minutes (maybe triggered by some sort of standby or power saving mode)
    One time I only activated the left controller and it still threw a flat right controller battery error even though it didn’t even have a battery in it and it had not been connected 
    if actively using them (beatsaber)  I don’t have an issue. As I mostly do sim racing the controllers sit on the side with no batteries in at the moment 
    i raised a ticket and now waiting on a response 
    this seems a pretty new issue and no-one else had posted anything
    So In a way I am glad it’s not just me... it may get more focus.
    will give it a week or so but will take the lot back the shop to swap for another if there is no resolution soon. Have 30days to do that... after that it will mean having to chase oculus themselves for a replacement not something I really want to have to do

    not  the only issue I have though.
    also can’t start games from within steam. headset goes black and the orange light comes on. Then when it comes up there is no tracking and the image stays fixed. Found starting steam games from the oculus library fixes this.

    also the white flashes are annoying 

    Apart from that I love its step up from the cv1. Shame about the sound but I knew that before buying...
  • yoopypyoopyp Posts: 1
    NerveGear
    I have the same problem. I keep getting the same error about flat battery critical error which is crashing any app I am running. This is so frustrating. 


  • talon1320talon1320 Posts: 5
    NerveGear
    Same here. I guess i'm glad i only have 2 phantom controllers. Tech support gives the standard BS repair/reinstall answer. I doubt support will even make the coders aware that this is a problem that needs to be addressed and the community will have to find the fix or work around. There has to be a file where the controllers and ser # are recorded in %appdata or maybe registry that can be edited or deleted. We need a streamer to rant about on you tube, then it will get fixed.
  • talon1320talon1320 Posts: 5
    NerveGear
    Deleted only
    • C:\Users\YourUserProfile\AppData\Local\Oculus
    phantom controllers disapeared. I only had to reset boundaries and everything is ok.
  • dburnedburne Posts: 2,769 Valuable Player
    Yeah I used to show multiple right Touch controllers, doing some troubleshooting on a previous issue I did a complete uninstall and clean of Oculus with a new install, have not had the multiple right Touch controller issue since. So far at least, and it has been several days now.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • teranicusteranicus Posts: 3
    NerveGear

    As per reply from support I tried removing software and all oculus setting directories and the problem with the right touch controller issued came again and locked out the headset. Though i may have traced a situation that seems to cause it

    After a bit of testing the problems seem to only occur when using Steam

    If I don’t start it and only use oculus home games its all fine

    So when in VR use oculus home, use desktop and fire up steam, display gets very laggy, orange light comes on, goes black then the touch controller issue, it all locks out. if does come back sometimes i get a lost tracking issue.

    So tried starting steam without the head set on… that seemed to work

    So then tried to start steam VR and it just locked out the headset even tho i didnt have it on

    The only way I have been able to start steam games is from within oculus home with the headset on

    Tested for a while and it seems fine, will continue to test

    So its either when my system is under heavy load i.e. when starting steam itself of starting vr games from within steam. I tried a few other games with different launchers and had no issues... it seems to be a steam thing...

    I have an i7 7700k, GTX1080, SSD, 16G ram so I don’t think it’s a hardware system issue...


  • teranicusteranicus Posts: 3
    NerveGear
    well oculus support told me they dont support steam - so if thats the cause then there isnt going to be an easy solution.
    Valve/steam are not going to look into it either...
    never had issues with my CV1
    so buyer beware on this one... am understandable response but given the market share with steam users then it could restrict sales...
    have 20 days or so to see if i can solve it otherwise its going back to the shop which has a 30 day money back guarantee no questions asked
  • GKeiserGKeiser Posts: 2
    NerveGear
    I have the same problem with an extra right touch and also have to unplug and plug back in the headset because of the black display.All of this after the firmware update which we had no option but to install. 
  • COLofDUTYCOLofDUTY Posts: 2
    NerveGear
    I have the same issue.
  • Zacky53Zacky53 Posts: 1
    NerveGear
    Richooal said:
    This has been reported by several people in the main PTC 1.38 release thread.

    You're lucky you only have 4...............

    Posted by @RattyUK




    ...and I thought I had 5 too many...
  • snowdogsnowdog Posts: 7,106 Valuable Player
    NONE of you have extra controllers. You've probably been playing Elite Dangerous for too long and are now suffering from Space Madness. :D

    That's what I'm blaming mine on anyway. And those voices I keep hearing too. :blush: :D
    "This you have to understand. There's only one way to hurt a man who's lost everything. Give him back something broken."

    Thomas Covenant, Unbeliever
  • RattyUKRattyUK Posts: 938
    3Jane
    Zacky53 said:
    Richooal said:
    This has been reported by several people in the main PTC 1.38 release thread.

    You're lucky you only have 4...............

    Posted by @RattyUK




    ...and I thought I had 5 too many...
    I ended up with 24 Right Touches and 5 other controllers (HOTAS?) before editing the .json file and banishing them.
    Since 1.39ptc released its latest they have obviously been neutered as they no longer breed...
    PC info: AMD Ryzen 7 2700X, MSI MPG X570 Edge, 16GB Tforce Pro Dark DDR4 3200, KFA2 RTX 2080 Super, Samsung 870 Pro M.2, 2x 240GB SSD, 3TB WD Green HDD & 4 TB Seagate Barracuda HDD, Antec Modular 750w PSU, custom watercooling loop. (Win 10 Pro & Opensuse Leap 15.1 Linux) 32" AOC 4K Monitor.

    Laptop: Aorus X5 V6-CF1 (I7-6820HK, GTX 1070, 2* 256GB M.2 NVME, 1TB 7200 HDD)
  • Jacktra7Jacktra7 Posts: 1
    NerveGear
    I have the same issue. Luckily, only have two only.
  • Pic0oPic0o Posts: 24
    Brain Burst
    I just started getting this as I was playing Skyrim VR.  First instance of having a second (or more) right controller.  It showed up when I was playing and my battery was actually low.
    The issue was I replaced the batteries but the error stayed up.  When I disconnected and re-connected my headset, the battery error red state, at least cleared.

    ��������
    is what the serial number shows up as for me
    .
  • ShortRaveShortRave Posts: 1
    NerveGear
    Just chiming in to say me too. I removed the file being referred to and things were fine for a couple of weeks. I now have two right controllers again though
  • netshamannetshaman Posts: 93
    Hiro Protagonist
    people if you have this problem just go to c:\users\yourusername\appdata\local\Oculus\and edit the file named devicecache.json, delete the lines where you have weird serial numbers, you can also delete all the content to reset the list .
    Deactivate the ovr service before doing this .
    After that you can restart oculus software and TADAAAA !!! All the shit has gone !
  • Semor1539Semor1539 Posts: 1
    NerveGear
    Netshaman's suggestion worked, also look at https://www.reddit.com/r/oculus/comments/c1bt9n/rift_s_right_controller_bug/
    you must stop the Oculus VR runtime service before fixing the json file, or your changes won't "take"
    Onre more thing I found, was that my extra controllers were being created by steamVR. Everytime I ran steam VR an extra right controller would be added and I would start back again with the same problem. 

    I fix that by going to steam, selecting tools from the library->tools, then right click on steam vr and selected Properties->Local Files. Then pressed "Verify Integrity of tool files..." 
    After that starting steam vr did not create any extra right controllers. 
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