Quest Download Queue Issue — Oculus
New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

Quest Download Queue Issue

OculusSupportOculusSupport Posts: 274 Oculus Staff
A small portion of Quest users have experienced issues with their download queue, affecting their ability to download content. If this has impacted you, we suggest the following steps to help you get back on track and enjoying VR:

1. Check the version of your headset and see if you are running version 256550.6170.5. You can determine this by opening the Oculus app from your mobile phone, then go to:
    a. Settings -> Select your Quest device -> More Settings -> About this Headset 
    b. You will find your Headset Version. 

2. If you are running an older version, you can leave your headset undisturbed for 4.5 hours while connected to wifi and plugged into the provided charger and it will update automatically.

3. When you are on the correct version, your download queue should be empty. Please note that any queued downloads that had not completed may need to be started again.

4. If you happen to get stuck during an application installation, please wait for 15 - 20 minutes for the download queue to clear automatically and then try again, or you can reboot the device.
 
Hope this helps and if you’re still running into any trouble, please reach out to our support team here (https://support.oculus.com/885981024820727/).

Thanks for your patience,
 Oculus Support

Comments

  • WalkRobotDanceWalkRobotDance Posts: 1
    NerveGear
    This is happening to me on the CV one rift. I have an update there that doesn’t finish updating for software
  • DANIELPAKMANDANIELPAKMAN Posts: 1
    NerveGear
    Dues the device need to be on the whole time?
  • OculusSupportOculusSupport Posts: 274 Oculus Staff
    This is happening to me on the CV one rift. I have an update there that doesn’t finish updating for software

    Hello and thanks for the response! This solution is specific to the Quest product. Can you please contact our support team to help you with the issue you are experiencing? Thank you!
  • OculusSupportOculusSupport Posts: 274 Oculus Staff
    Dues the device need to be on the whole time?
    Hey!

    If you are referring to the instruction: If you are running an older version, you can leave your headset undisturbed for 4.5 hours while connected to wifi and plugged into the provided charger and it will update automatically. then, yes - just leave it plugged in and connected to the wifi. The headset may go to sleep, but that's ok.

    Alternatively, you can also just reboot the headset.

    Please let us know though how this works out for you, and thanks!
  • bstefanowitzbstefanowitz Posts: 1
    NerveGear
    I received and Oculus Quest as a press gift to trial. It was stuck on the download screen and never advanced passed it. I left it plugged in, even factory restarted it, and tried again updating while plugged in for days at a time. It still does not work. Facebook even sent me a new headset and I'm still having this same problem. What else can I do?
  • OculusSupportOculusSupport Posts: 274 Oculus Staff
    I received and Oculus Quest as a press gift to trial. It was stuck on the download screen and never advanced passed it. I left it plugged in, even factory restarted it, and tried again updating while plugged in for days at a time. It still does not work. Facebook even sent me a new headset and I'm still having this same problem. What else can I do?
    Hey there!  Can you please contact our support team to help you with the issue you are experiencing? Thanks!
Sign In or Register to comment.