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Help required: Oculus Software Blank Screen

ErasedMarineErasedMarine Posts: 22
NerveGear
edited June 2019 in Support
Hi there. Today, I attempted to install the Oculus Software, and now when I open the app, I am given a grey screen. I have tried repairing the software, uninstalling and reinstalling and restarting my computer. None of these seem to work. Could anyone please help?
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Comments

  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    Can you post your system specs and headset you are using ???
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    edited June 2019
    Hi there. I am using the brand new Oculus Rift S. Also, here are specs:
    - GeForce GTX 1060 3GB
    - Intel Core i5-8400
    - 8GB RAM
    - Windows 10 Home (64-bit)

  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    And di you go through the set up steps to the point that you put the headset on or has it been grey since the beginning ?
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    After getting a message that the oculus software is successfully installed, I click next and it automatically opens the oculus app. This is where the problem happens and I am presented with a grey blank screen.
  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    edited June 2019
    Did you download it to your C drive ?
    Is it a laptop ?

    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    edited June 2019
    My C drive did not have enough space, so I installed it in my D drive. It's a 1tb hdd. It has 800gb+ of free space.
    It is not a laptop. It is a desktop computer.
  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    It is not a laptop. It is a desktop computer.
  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    I believe the installation of the software not games needs the main drive ??? Can you make space ? I might ber wrong but worth a shot.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    Alright. I'll try make space and keep you updated.
  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    edited June 2019
    My C drive now has 42gb free.
  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    I'm running the installer again, this time installing to the C Drive
  • sraurasraura Posts: 590
    Trinity
    edited June 2019
    Well I'm running oculus app from d-drive, so it should work from there also. However it installs some stuff to c-drive anyways so... yea...

    When you get the application working and running just change the app/game install folder to D-drive from oculus application itself. That way you don't fill your C-drive with rather large downloads.

    What concerns me is the amount of memory your GPU has, but I doubt that is the problem what prevents oculus app from starting.

    Here you can find most common problems and instructions:

    Won't comment anything more to this as you seem to be getting help already.
  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    @sraura jump in, the more help he gets the better :)
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    edited June 2019
    Installation complete. Right after it asks me to create an account and I click next, it presents me with the same grey window, so that didnt work.
  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    When trying to run could you open your task manager and see if your vram is maxing out for some reason ???
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    And I take it you have everything plugged in correctly ?
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    Should I check my vram while the app is open or run the installer again and check
  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    Yes, everything is plugged in correctly.
  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    Try both and see what it says.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    Whilst having the oculus app open, my vram is at 0-5%, im checking the installer as we speak
  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    edited June 2019
    I checked my vram while repairing the oculus app and it doesnt go above 5%
  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    Ok that's ruled that out. May I ask how everything is plugged in? 
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    Internally or externally?
  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    You have the USB to a USB 3.0 slot and the displayport plugged ? Have you tried running oculus home without the rift plugged in to test ?
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    edited June 2019
    .
  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    edited June 2019
    I've tried opening the oculus app without and with the rift, both are still bringing me to the grey screen. i havent gotten past the account sign in stage at all because this is all i am presented with.
  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    That's bizarre mate give me 2 secs and I'll search to see if anyone has had this issue before.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    Alright.
  • ErasedMarineErasedMarine Posts: 22
    NerveGear
    just going to summarise the story in case anyone else comes and sees the thread:
    - i've just bought the oculus rift s today, its my first ever vr headset
    - after installing the oculus software, i try to open the app for the first time and im presented with a blank grey window
    - i havent been able to get past the account sign in because of this at all
  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    1. Go to www.oculus.com/setupand click Download Oculus Rift software.
    2. Select Repair.
    • If Windows asks you if you're sure that you want to open this file, click Yes.
    • If Windows Defender shows the prompt Windows protected your PC, click More info, then click Run anyway.
    • If your antivirus software restricts the file from being opened, temporarily disable your antivirus software and continue.
    • Please remember to re-enable your antivirus software once you've completed the repair.
  • Allow the repair process to run, download and install.
  • Launch the Oculus app
  • Try above to see if it helps.
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

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