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Quest stopped working

ahcadiuhahcadiuh Posts: 3
NerveGear
I was using the quest in a game when the screen froze then went black. Been a day and it won't turn back on and my phone can't find it. It acts like it's just dead. Anyone have this happen and is there a way to fix it? 

Answers

  • ShaneP1ShaneP1 Posts: 2
    NerveGear
    ahcadiuh said:
    I was using the quest in a game when the screen froze then went black. Been a day and it won't turn back on and my phone can't find it. It acts like it's just dead. Anyone have this happen and is there a way to fix it? 
    I also need help with the same. Help is appreciated.

    Thanks in advance,
    Regards,
    Shane
  • george.atlgeorge.atl Posts: 4
    NerveGear
    edited June 2019
    If your Quest is stuck on boot loop mode or not power up at all you can make a factory reset. Press power and volume down until a menu show up in your headset then use volume button  to go up and down and chose what ever you want to do. 
  • ahcadiuhahcadiuh Posts: 3
    NerveGear
    I tried that but it won't do a thing. Can't get any lights to come on or a menu to do a reset. 
  • elie195elie195 Posts: 2
    NerveGear
    Same, quest has been in this state since June 7 for me. Waiting on support to get back to me..
  • nalex66nalex66 Posts: 5,631 Volunteer Moderator
    Try holding the power button for longer than 30 seconds, if you haven't already. It should force a hard reboot.
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
    SSDs: Intel 660p M.2 2TB, Samsung 860 Evo 1TB, 850 Evo 1TB, 840 Evo 1TB | Startech 4 controller PCIe USB 3.0
  • elie195elie195 Posts: 2
    NerveGear
    edited June 2019
    nalex66 said:
    Try holding the power button for longer than 30 seconds, if you haven't already. It should force a hard reboot.
    Thanks for the suggestion but it didn't help (tried 3 times just in case). In my case I see the power/charging light, hear sound, but there's no picture in the headset no matter what I do (can't see boot menu either after holding power+volume down). 
  • zabergauzabergau Posts: 2
    NerveGear
    im having the same issue :( support wrote me and said "power off and dont try to use it while we investigate." 500$ investment and no support :(
  • VRBabe14VRBabe14 Posts: 188
    Art3mis
    I've had that happen today while in bigscreen. It froze then black screen and wouldn't go back to start screen. Three times it happened and also a runtime crash too. My oculus build hasn't even auto updated yet.
    Oculus Quest Status:
    RECEIVED Tues, May 21 2019 12:01 PM GMT
    UPDATE: FAULTY, ISSUED REPLACEMENT Fri, July 26 2019

    Oculus Rift & Touch Bundle Status:
    RECEIVED Thurs, Sept 07 2017 2:38 PM GMT

    Oculus Rift DK2
  • VeganBoatVeganBoat Posts: 1
    NerveGear
    Same with mine but the light says it is on
  • jjkriegerjjkrieger Posts: 1
    NerveGear
    I let the battery die and I ended up getting picture back. 

    Once you see the low battery symbol, plug it in to recharge the headset. Once you get enough battery,just start the headset as normal.
  • SpuzzumSpuzzum Posts: 843
    3Jane
    You can initiate a factory reset from the Oculus app on your phone...as long as the phone can communicate with the headset that is. :P
  • Mr.HackMr.Hack Posts: 1
    NerveGear
    Try to cast to your headset mine turned right on
  • blueeyes_scottblueeyes_scott Posts: 1
    NerveGear
    edited November 2019
    I powered off my Quest last night at 100% battery. Today, it won't power on.  No light, sound ...its dead. Whether plugged in or unplugged, nothing works. I've had this exactly 6 months with no issues. Had to hold down button. for well over 30 seconds...system start up again. 
  • Yacoyaco10000Yacoyaco10000 Posts: 1
    NerveGear
    same
  • ElsindorElsindor Posts: 1
    NerveGear
    Had the same problem. Casting to TV stopped first, then the headset froze along with a continuous buzzing noise. Held the power button for about 40 seconds and it all came back on - thankfully!
  • Umpa_PCUmpa_PC Posts: 832
    Trinity
    I am starting to question the validity of some of these 1 post wonders ! 
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • Pacman8030Pacman8030 Posts: 82
    Hiro Protagonist
    Throw it in the trash and buy a new one.
  • Mark-BlissMark-Bliss Posts: 3
    NerveGear
    I powered off my Quest last night at 100% battery. Today, it won't power on.  No light, sound ...its dead. Whether plugged in or unplugged, nothing works. I've had this exactly 6 months with no issues. Had to hold down button. for well over 30 seconds...system start up again. 

  • Mark-BlissMark-Bliss Posts: 3
    NerveGear
    Same here. Had mine 3 months. It was working a few hours ago. I powered down, charged the battery and it’s dead. No charging light, no power, nothing
  • kole.dominique.3kole.dominique.3 Posts: 1
    NerveGear
    My quest will turn on with the oculus logo on screen then that fades away and I'm left with a lit black screen until it decides to turn off. Please help
  • bartonian18bartonian18 Posts: 2
    NerveGear
    Support is no use at all, they just say about holding the buttons down and nothing else,, surely  they should be able to do more than read out their webpage,  I'd already tried all that before contacting them.  Hey ho.I get sound but no screen,  yes it appears black but as I get nothing apart from a slight flicker when I power it on and sound I don't even think the screen is connected.  Sent in all my details but just get the same old "press the button's in, with or without the volume down button  for 10 or 30 seconds,  they don't have a clue when they will be available again.  Not very reassuring.  I bought mine about 3 weeks ago and it just stopped working after4 or 5 days,  well the screen did.  As I said I do get sound like the foyer sound and can even hear what sounds like the controller rolling over buttons but clicking does nothing.  
    I think what bugs me the most is support can't or won't help, I'd hoped they could send me a  fix so I can restore it through my pc. If anyone else can help I'd be so grateful. I will  buy another because I thought it was great and return this one when I can,  whenever that will be. 
    Thanks 
  • protekyerneckprotekyerneck Posts: 1
    NerveGear
    Same! Zero support! I’m out a large sum of cash for a product that doesn’t work and I’ve been contacting oculus support for months with no answers
  • ItsABlackCatItsABlackCat Posts: 1
    NerveGear
    Support is no use at all, they just say about holding the buttons down and nothing else,, surely  they should be able to do more than read out their webpage,  I'd already tried all that before contacting them.  Hey ho.I get sound but no screen,  yes it appears black but as I get nothing apart from a slight flicker when I power it on and sound I don't even think the screen is connected.  Sent in all my details but just get the same old "press the button's in, with or without the volume down button  for 10 or 30 seconds,  they don't have a clue when they will be available again.  Not very reassuring.  I bought mine about 3 weeks ago and it just stopped working after4 or 5 days,  well the screen did.  As I said I do get sound like the foyer sound and can even hear what sounds like the controller rolling over buttons but clicking does nothing.  
    I think what bugs me the most is support can't or won't help, I'd hoped they could send me a  fix so I can restore it through my pc. If anyone else can help I'd be so grateful. I will  buy another because I thought it was great and return this one when I can,  whenever that will be. 
    Thanks 
    This exact same thing happened to me! I’ve had the quest for about 4 or 5 months now, quite a while, and it’s never done this before. A few days ago I played on it for about 2 hours, longer than usual but I’ve played on it longer than that before and it was fine; afterwards I plug it in to charge.  When I wake up and go check, it hasn’t charged at all.  I end up letting the battery die completely and then plugging it in and it seemed to be fixed, because the orange light came on.  But after an entire day of ‘charging’ the orange light was still on, so I unplugged it because it was getting kinda warm and I was worried it’d overheat.  I let it cool down and plugged it in again and, again, I thought it was fixed; but when I went to play the screen was black.  No logo, no guardian screen— nothing.  I could hear the sounds of the startup and the guardian music, and I even heard the sounds of buttons; I could wave my controllers around and I’d hear where the buttons were because it would make that little click and the controller would vibrate after hovering over it.  But I couldn’t see anything at all.  Occasionally the screen would flicker a bright white, but only for a fraction of a second, and it was just flashing to a white screen, not to any of the actual screens.  The lights outside of the oculus quest would light up correctly when it was on/off, but the only way I could tell if it was on while I was wearing it was the fact that the black screen very, very slightly glowed.  I tried everything I’ve been told to do, I even tried factory & rebooting (holding power down 30 seconds) and the only thing that happened was that the screen flashed about every 10 seconds.  I can’t do anything to fix it, I can hear the sounds just fine and the way the controllers vibrate I know everything’s there, I just can’t see anything.  It’s a huge problem because the quest was a big investment and I can’t afford another one, even if it’s bought used from eBay, and I genuinely enjoyed playing Oculus (*cough* beat saber *cough*) while it worked.  I didn’t have any issues before hand, one night it was working fine, the next I couldn’t even do anything.  I’d really appreciate some sort of help, I can’t afford a new quest, especially not right now.
  • plush_Devplush_Dev Posts: 1
    NerveGear
    The same thing happened to me, I'm very sad, we bought the last one in stock, and it's not working. We got it 2 days ago. I don't know what happened, my sister just started playing it when it was fully charged, and after a few minutes it started showing this grid when you got close to hitting something, and then the screen froze. I charged it and powered off, then it was more weird. The grid was on top of your head. I would go to Oculus, then go to Contact us and Click Here to get a ticket. You'll get a email, but you'll need to wait for the long time. I think the lens must be destroyed, though I didn't put it in the sunlight. But my dog nudged it, so I don't know
  • stephan.raabestephan.raabe Posts: 3
    NerveGear
    Same for me. Since few days the Quest crashes all the time after few minutes. Screen and Sound freezing, no reaction on restart. Need to hold teh power button for 30 sec to reboot but the issue came back every time.
    Maybe an issue with the last software update? Just opened a support ticket. Let's see...
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