Compensation for Rift S problems — Oculus
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Compensation for Rift S problems

SLM101SLM101 Posts: 12
NerveGear
edited June 11 in Oculus Rift S and Rift

Ignore, wrong audience.

Comments

  • sraurasraura Posts: 226
    Nexus 6
    They might want to give existing Rift S owners some compensation if additional hardware is needed to fix that poor audio quality.
    ...but for driver/firmware/static issues - at this point - No :) Too early to even tell what the final verdict is.
  • RedRizlaRedRizla Posts: 6,095 Valuable Player
    Has Oculus Support told you your headset is faulty and to return it, or have they told you to hold onto it while they fix it?
  • SLM101SLM101 Posts: 12
    NerveGear
    They said they understand people wanting to return them but they assured me a fix is being worked on and to keep using the Beta updates to get the fix sooner. So i'm guessing they are confident it's a software problem rather than a faulty headset. Just seems a bit odd that that the white flash problem was not noticed in testing as it seems to have affected every Rift S user?
  • sraurasraura Posts: 226
    Nexus 6
    Nope... Many for sure but not everyone.
  • dburnedburne Posts: 2,339 Valuable Player
    I will get a very occasional white flash, but it is not often at all.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case|
  • RedRizlaRedRizla Posts: 6,095 Valuable Player
    edited June 11
    SLM101 said:
    They said they understand people wanting to return them but they assured me a fix is being worked on and to keep using the Beta updates to get the fix sooner. So i'm guessing they are confident it's a software problem rather than a faulty headset. Just seems a bit odd that that the white flash problem was not noticed in testing as it seems to have affected every Rift S user?
    Then I would ask them what the problem is if it's being worked on. I'd ask why some people are getting it and not others and if it's to do with the headset itself or computer hardware. If it's the headset then I'd ask them if they could give you a free game for the trouble it's causing you.
    Here's the thing is though, it would have to be causing you a lot of trouble to get anything. Because just like with Windows 10 software, we have to wait for patches and Microsoft don't compensate use for buying windows 10. It's the same with firmware updates on televisions, but if you're are not happy waiting then just return it.
  • SLM101SLM101 Posts: 12
    NerveGear
    edited June 11
    Like i said, i'll give them the benefit of the doubt and wait for a fix. Could still be the headset hardware at fault though. They fixed the black screen problems pretty quick in beta but still nothing for the white flash as of yet. They also sent out some people replacement cables (didn't fix it) - seems like they don't know whats causing it but trying to damage control the situation.
  • RedRizlaRedRizla Posts: 6,095 Valuable Player
    edited June 11
    SLM101 said:
    Like i said, i'll give them the benefit of the doubt and wait for a fix. Could still be the headset hardware at fault though. They fixed the black screen problems pretty quick in beta but still nothing for the white flash as of yet - seems like they don't know whats causing it but trying to damage control the situation.
    Then you can't expect to get anything free if it is you who is prepared to wait for a fix.
  • Johno2090Johno2090 Posts: 2
    NerveGear
    Guess it all depends on your spec,s running 8 cores i notice it once every few hours but imagine it would be worse with less cores, luckily it was simple to fix changing the affinitys.

  • Lethal_AimsLethal_Aims Posts: 60
    Hiro Protagonist
    I suggested to them that they should consider offering a free game to those who hit the Windows 1903 compatibility problems at release (no audio in setup tutorial and some other titles). This is the response I got:

    At this time Oculus is not offering any form of compensation for this issue, as there was prior warning.

    Nice attitude! The warning they speak of was buried in forums like this and a hidden support article. In the months since Oculus knew about this they didn't even update the official compatibility checker.
  • RattyUKRattyUK Posts: 673
    Neo
    Oooh!  If we're going to be demanding compensation for a little inconvenience...   I demand Lone Echo 2 be released this Summer >:)
    PC info: AMD Ryzen 7 2700X, Asus ROG Crosshair VII Hero, 16GB Tforce Pro Dark DDR4 3200, Gigabyte GTX 1080, Samsung 870 Pro M.2, 2x 240GB SSD, 3TB WD Green HDD & 4 TB Seagate Barracuda HDD, Corsair Modular 750w PSU, custom watercooling loop. (Win 10 Pro & Opensuse Leap 15 Linux) 32" AOC 4K Monitor.

    Laptop: Aorus X5 V6-CF1 (I7-6820HK, GTX 1070, 2* 256GB M.2 NVME, 1TB 7200 HDD 3K screen)
  • RedRizlaRedRizla Posts: 6,095 Valuable Player
    edited June 12
    I suggested to them that they should consider offering a free game to those who hit the Windows 1903 compatibility problems at release (no audio in setup tutorial and some other titles). This is the response I got:

    At this time Oculus is not offering any form of compensation for this issue, as there was prior warning.

    Nice attitude! The warning they speak of was buried in forums like this and a hidden support article. In the months since Oculus knew about this they didn't even update the official compatibility checker.
    You could say Microsoft should give you something free for causing a fault with your headset. In-fact you could say Microsoft should compensate you every time they break a device or program with their updates.
  • Lethal_AimsLethal_Aims Posts: 60
    Hiro Protagonist
    RedRizla said:

    You could say Microsoft should give you something free for causing a fault with your headset. In-fact you could say Microsoft should compensate you every time they break a device or program with their updates.
    Oculus are not completely without blame though. They knew 1903 broke audio back in February but still launched and sold the headset knowing that it wouldn't work correctly. Having your application hub and setup tutorial broken at release weekend results in a very poor customer experience and only added to all the other issues. They could have:
    • Fixed the applications (other apps were not affected)
    • Updated the compatibility checker
    • Put a slip of paper in the box
    • Said sorry, we dropped the ball, here's a free game
  • RedRizlaRedRizla Posts: 6,095 Valuable Player
    edited June 12
    @Lethal_Aims - I agree with you here. I think they should be more active on their forums instead of being swamped with support tickets like they said they are. Seems a bit bizarre launching a headset knowing it's going to have problems and that people are going to complain.
  • dburnedburne Posts: 2,339 Valuable Player
    RedRizla said:

    You could say Microsoft should give you something free for causing a fault with your headset. In-fact you could say Microsoft should compensate you every time they break a device or program with their updates.
    Oculus are not completely without blame though. They knew 1903 broke audio back in February but still launched and sold the headset knowing that it wouldn't work correctly. Having your application hub and setup tutorial broken at release weekend results in a very poor customer experience and only added to all the other issues. They could have:
    • Fixed the applications (other apps were not affected)
    • Updated the compatibility checker
    • Put a slip of paper in the box
    • Said sorry, we dropped the ball, here's a free game
    Yeah that really was pretty bad...
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case|
  • RattyUKRattyUK Posts: 673
    Neo
    edited June 12
    I'm still on Win 10 1709 - having microsoft 'break' so much in the subsequent releases has not encouraged me to install them, others, of course, may not be so fortunate.
    I'd have thought that Oculus may have been under the impression that W10 update 'issues' would have been addressed by Micrsoft prior to the HMD release - not that it would absolve them of the responsibility to amend their code to accommodate the issue, unless in doing so it 'broke' things for those on earlier versions...
    I guess that if everyone was running the very same specced equipment, no issues would arise - maybe they should have released it on PS4 or Xbox instead :)
    PC info: AMD Ryzen 7 2700X, Asus ROG Crosshair VII Hero, 16GB Tforce Pro Dark DDR4 3200, Gigabyte GTX 1080, Samsung 870 Pro M.2, 2x 240GB SSD, 3TB WD Green HDD & 4 TB Seagate Barracuda HDD, Corsair Modular 750w PSU, custom watercooling loop. (Win 10 Pro & Opensuse Leap 15 Linux) 32" AOC 4K Monitor.

    Laptop: Aorus X5 V6-CF1 (I7-6820HK, GTX 1070, 2* 256GB M.2 NVME, 1TB 7200 HDD 3K screen)
  • LZoltowskiLZoltowski Posts: 6,754 Volunteer Moderator
    The OP has changed his original post and this conversation is no longer in context.

    Closing. Thanks, everyone.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
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    Be kind to one another :)
This discussion has been closed.