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Oculus, Please reset my Store Account.

QVR-DudeQVR-Dude Posts: 32
Brain Burst
I'm trying every possible way to get the Oculus store too allow me to make a purchase and now it says this:

GraphQL server responded with error 2078076: We've noticed unusual payment activity on your account and for your security, payments have been disabled. Please contact support for assistance.

Oculus support, PLEASE do what is needed to fix this!  I still haven't gotten a response for my ticket, and nothing I try has worked!
Please call me direct: 305-393-0899
Getting desperate

Comments

  • Unison124Unison124 Posts: 1
    NerveGear
    I had the same problem
  • PablitoPablito Posts: 361
    Trinity
    Did they resolve your problem?
    I'm struggling to keep hope.
  • sulteesultee Posts: 1
    NerveGear
    The same problem. First Oculus rejects your cards, then lets to add one but blocks transactions
  • hfchfc Posts: 1
    NerveGear
    I'm having the same issue
  • BloodyShadowBloodyShadow Posts: 23
    Brain Burst
    Same issue here... Anyone heard ANYTHING back? I just keep getting the same "we're working on it" from my support ticket/live chat requests. Been over a week with no support so far. 
  • BloodyShadowBloodyShadow Posts: 23
    Brain Burst
    edited July 2019
    bump
  • The_KaosThe_Kaos Posts: 1
    NerveGear
    Same here. First it wouldn't accept ANY credit cards, and then I used my PayPal, but it gave me the same error message. And I just sent them an email and they said they would investigate and get back to me in 3-4 working days. Until this issue is resolved, my brand new oculus quest is pretty much useless. How is there "unusual payment activity" if I haven't been able to purchase anything yet!
  • DiTaker88DiTaker88 Posts: 1
    NerveGear
    same with me. Who will get this problem resolved? 
  • ShowbizDonkeyShowbizDonkey Posts: 306 Oculus Staff
    Hi @DiTaker88. This is something for which you will need to contact Oculus support directly in order to resolve. You can open up a support ticket here: https://support.oculus.com/885981024820727/
  • CorpoWarriorCorpoWarrior Posts: 2
    NerveGear
    Same issue, can't purchase games , apparently purchasing an oculus game is considered unusual
    here what was done so far 
    1. PIN number change - 3 times
    2. Cookies cleaned and browser history - 1 time
    3. Veryfication on mobile and PC - 2 times 
    4. Veryfication paypal account with paypal support - 1 time ( and working)
    5. Veryfication with my bank - 2 time ( working )

    I had the same issue with buying oculus quest , i just bought it somewhere else, so what about games , i can't buy oculus games anywere eslse ( or can i ? )

    Is there any way to resolve this issue ? 

  • Jacksonx76Jacksonx76 Posts: 1
    NerveGear
    Same issue here.... if this is not fixed in one Week for me, the Quest goes back to the store and im gone with it.... Witout games it is useless. 

    And i got 2 Friends with the same issue. When you google, a lot of people have this problem...
  • ShafeelmeShafeelme Posts: 2
    NerveGear
    same exact thing with me... put in a ticket.. hopefully it works or else I need to get a new account and re buy some stuff :(
  • ShafeelmeShafeelme Posts: 2
    NerveGear
    All because I canceled an order for oculus rift because it wasn't going to get here before chirstmas time
  • Just_AfroJust_Afro Posts: 1
    NerveGear
    same issue her, I canceled a game for uculus quest and now I can't buy anything
  • Z-R0XZ-R0X Posts: 1
    NerveGear
    me too i canceled a game on accident and now... i can't get it back ):
  • PolarTndraPolarTndra Posts: 1
    NerveGear
    I have the same issue with my brand new Quest, first it didn't let me add a payment method, but then I added a PayPal (which worked), and then it had the unusual payment error. I've sent a ticket to Oculus, but it think the reason its not letting me purchase anything is because I've gone through hell trying to get an Quest for about a month and a half and maybe it considers that "unusual".
  • xXxReubenxXxxXxReubenxXx Posts: 1
    NerveGear
    Unison124 said:
    I had the same problem
    how did u fix it
  • Umpa_PCUmpa_PC Posts: 835
    Trinity
    I think a lot of the Quests functions are in the cloud.  The problem is at their end.
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • bowser5bowser5 Posts: 2
    NerveGear
    edited April 2
    Was this ever resolved? I have the same issue with a new quest I got yesterday. May just make a new account to see if it will fix it. 
  • flyingospreyflyingosprey Posts: 1
    NerveGear
    This problem has apparently been going on for months.  I entered a support ticket, and will wait the customary 2 days.  If the problem persists after that the Quest is going to be returned.

    HEY OCULUS SUPPORT, GET YOUR ACT TOGETHER!
  • ziggo83ziggo83 Posts: 1
    NerveGear
    edited May 9
    Just putting my own name on the list of people this is happening to.  I don't know why this isn't getting more traction in the media, if I had known about this, I wouldn't have bought it.  Now I basically have a five hundred dollar brick.

    EDIT:  THEY FIXED IT!!  To anyone in the future having this problem, just know that Oculus Support fixed my account.  It took them a while because they were backed up with problems, but they still fixed it in the end.  When I first encountered this problem, I looked online for solutions with no definitive answer.  It might take a while, but this was the fix that worked for me.
  • pdronezpdronez Posts: 1
    NerveGear
    edited May 4
    I’m having the same problem and I’ve sent in like 20 request tickets and still nothing and the worst part is is that I’m trying to buy the duo pack of I expect you to die and time stall which ends I a couple days so please fix it soon oculus
  • CraZe_FrostyCraZe_Frosty Posts: 1
    NerveGear
    Same issue, can't purchase games , apparently purchasing an oculus game is considered unusual
    here what was done so far 
    1. PIN number change - 3 times
    2. Cookies cleaned and browser history - 1 time
    3. Veryfication on mobile and PC - 2 times 
    4. Veryfication paypal account with paypal support - 1 time ( and working)
    5. Veryfication with my bank - 2 time ( working )

    I had the same issue with buying oculus quest , i just bought it somewhere else, so what about games , i can't buy oculus games anywere eslse ( or can i ? )

    Is there any way to resolve this issue ? 

    you can buy games on side quest
  • mrpumpkin888mrpumpkin888 Posts: 1
    NerveGear
    Same oculus please just let me thro money at you
  • GodOfVideoGamezGodOfVideoGamez Posts: 1
    NerveGear
    edited July 8
    Got the exact same error last night when trying to make my first purchase. Submitted a ticket and I'll make an update when and if my issue gets resolved.

    Edit: Got a response asking for information, but I still can't make purchases.
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