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Why won't it let me refund super hot but lets me refund everything else?

jbthongvilayjbthongvilay Posts: 5
NerveGear
I have less than 2 hours on it and got it yesterday. But when I try to refund it, it says "error performing query". I try to refund every other game and it works but just not superhot.

Answers

  • RichooalRichooal Posts: 1,601
    Project 2501
    I think there's a "reasonable limit" for the number of refunds. If you've refunded all the others they might be saying enough is enough.
    i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Senors - 0 PROBLEMS 1 minor problem
    Dear Oculus, "If it ain't broke, don't fix it", please.

  • jbthongvilayjbthongvilay Posts: 5
    NerveGear
    @Richooal I have never refunded a game on oculus
  • RichooalRichooal Posts: 1,601
    Project 2501
    i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Senors - 0 PROBLEMS 1 minor problem
    Dear Oculus, "If it ain't broke, don't fix it", please.

  • RedRizlaRedRizla Posts: 7,011 Valuable Player
    @Richooal I have never refunded a game on oculus
    So when you said: " I try to refund every other game and it works." How do you know it works if you weren't refunded? I'm a bit confused.
  • jbthongvilayjbthongvilay Posts: 5
    NerveGear
    edited June 2019
    @RedRizla Sorry I said that weird. What I meant was when I requested a refund for them, I cancelled them.
  • jbthongvilayjbthongvilay Posts: 5
    NerveGear
    @Richooal sorry but nothing from that page helped me
  • RedRizlaRedRizla Posts: 7,011 Valuable Player
    You will have yo contact Oculus Support about it.
  • jbthongvilayjbthongvilay Posts: 5
    NerveGear
    @RedRizla I sent a support ticket or whatever they're called. How do I know if they have responded?

  • RedRizlaRedRizla Posts: 7,011 Valuable Player
    @RedRizla I sent a support ticket or whatever they're called. How do I know if they have responded?

    They will email you back, but you might need to give it a week. I think they have lots of support tickets atm.
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