This decision undermines the Authority of Parents across the USA.
My Mother purchased a Family VR from Oculus Rift for Christmas.
Our son who was 16 at the time entered his information name and email on our account.
For 7 months we have had this account:
Now Support agent TYVER
7 months later has taken the Parents entire VR account and and handed it over to a MINOR who changed the EMAIL account ILLEGALLY!!
We the Parents have paid our child $80 for the game he purchased as he long longer had access to the VR as he moved to his Fathers house.
We let him make in game purchases using his debit card on our account.
Along with this account there are FREE GAMES linked to the HEADSET.
I am losing my faith that a company is undermining a Parents Authority and GAMING ACCOUNT, this is UNBELIEVABLE
_________________________________________________TyverToday at 17:26
Thanks for your patience while I reviewed your case. I'm sorry to hear about this situation, and I'm happy to help clarify some things for you!
As Gage is the person who created the account, and as the payment instrument on the account belongs to Gage, and as Gage has made multiple purchases using his payment instrument, we will allow this account to remain in the possession of the person who created it.
You may feel free to create a new account, or use your currently extant account with login email [email protected], username modernTragicomedy.
Once you have created your own account, you may feel free to use it as you wish. The account FamilySquad will remain in possession of the original creator of the account, the owner of the account's payment instrument, and the one whom has purchased the content on the account.
Oculus Rift headsets are not necessarily tied to any one account, and you will be able to use your Rift headset without issue on a new account which you created.
Thanks again for your patience and understanding.
Here is the kicker about Tyver's decision: