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Oculus Software Setup wont finish

A_Wild_SkyBearA_Wild_SkyBear Posts: 4
NerveGear
Ive tried un-installing, re-installing, running the repair software, unplugging and re-plugging the cables, updating my drivers. I open the oclus software after signing in and it just shows this forever. 
I have a brand new Oculus Rift S. 

I am very desperate so any help is greatly appreciated

Comments

  • sraurasraura Posts: 590
    Trinity
  • A_Wild_SkyBearA_Wild_SkyBear Posts: 4
    NerveGear
    Where do I find the log?

  • sraurasraura Posts: 590
    Trinity
    um... I just gave u a link
  • A_Wild_SkyBearA_Wild_SkyBear Posts: 4
    NerveGear
    I saved the logs but im not sure which ones to view

  • sraurasraura Posts: 590
    Trinity
    edited June 2019
    "OculusSetup.log" and "AutoAnalysis_xxxxxxxx_xxxxxx.log" usually tell alot... just open them in notepad and look for errors... or submit ticket to oculus support and link the logs to that.
    If you want you can link them here also, but we're not official support and those logs may contain some information you don't want to share with everyone - up to you really.
  • A_Wild_SkyBearA_Wild_SkyBear Posts: 4
    NerveGear
    does any of this look strange?

    =====================
    Analysis Section
    =====================
       (1) Number of Oculus USB Devices = 11
       (2) Number of Oculus 'Rift Sensor' USB Devices = 0
       (2A) Number of Oculus 'Rift Sensor' USB Devices (USB_3) = 0
       (2B) Number of Oculus 'Rift Sensor' USB Devices (non USB_3) = 0
       (3) Number of Oculus 'Camera' USB Devices = 0
       (3A) Number of Oculus 'Camera' USB Devices (USB_3) = 0
       (3B) Number of Oculus 'Camera' USB Devices (non USB_3) = 0
       (4A) Number of Oculus Devices with Manufacturer is set to Oculus = 0
       (4B) Number of Oculus Devices without proper manufacturer metadata = 11

  • sraurasraura Posts: 590
    Trinity
    edited June 2019
    Those look same as mine, but not really relevant. If there are errors, you probably find them in those 2 files I mentioned on previous post.
  • timjordtimjord Posts: 2
    NerveGear
    i have the same problem ...
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