Just thought the community should know, for those who don't already, before attempting to purchase any Oculus products directly you should not expect to have any part of your order fulfilled even after providing valid credit card info and waiting weeks for restocking you will be lied to, given the runaround, and then have your order cancelled by support reps who don't care about your order or whether or not it ever ships and clearly have no supervisor to answer to.
I ordered my Quest + earphones + carrying case on May 26th and was promised shipping by June 10th, over the course of the next two weeks the earphones were cancelled first due to defect, then a week later another email the carrying case cancelled due to out of stock - annoying that they would not know this at time of ordering but whatever I asked them for a store credit and moved on - just send me the Quest unit I said it's already June 14th and no shipping notification?
Emailed Support and received a reply from DUSTIN T who replied that my order had not been processed because there was a problem with the transaction (LIE) and that I should check with my bank. I did, no record of Oculus attempting any transaction and double checked the payment info I provided at time of order was valid. I emailed him back and said there was no mistake with the bank said Oculus never attempted the charge and that I felt I was being lied to about that and asked for a Supervisor to get the real status of my order.
I received a Support reply from GRAY this time, stating that the problem with my order had been forwarded to the LOGISTICS TEAM and that he would see about a credit for the inconvenience (LIE). He then said it would be faster for me to cancel my order at this point and start a new Quest order. Not wanting to lose my place in queue and have to wait another MONTH for shipping, I replied specifically THAT I WAS NOT GOING TO CANCEL MY ORIGINAL ORDER!!!!! Again requested Supervisor, no response. I sent them a screengrab of the order page with the valid payment method and said there is no reason not to process it as originally ordered. No response. Emailed them again this morning. No response. Checked the order screen again NOTHING THERE. Seems like my order has been cancelled by this horrible support team AFTER I EXPLICITLY SAID I WOULD NOT BE CANCELLING MY ORIGINAL ORDER.
Obviously I am furious at this point and there is not a single person who seems to care at this company. No supervisors, no customer service phone #, no one to explain to me what happened. Extremely disappointing that such is the case from a company as big and supposedly cutting edge as Facebook/Oculus. If this is not resolved and quickly, rest assured, I will be making it my business to let the CA Dept of Consumer Affairs, Better Business Bureau, and everyone I know hear about this.