Can't reach oculus service.....What should I do??

cloud979 · June 18

I bought the product yesterday from Amazon.

There was no battery or manual.

I felt something strange, but decided not to care about the pleasure of receiving the product.

However, after the installation of the program can not proceed. I've tried repairing, but there's nothing different than reinstalling.

What should I do??

Image: https://us.v-cdn.net/6024342/uploads/editor/t9/t6juxoyyhyj4.png

larrynachos · June 18

This is happening to me as well. I restart my computer and it gives me the same error. I've attempted to repair a few times and I've uninstalled and reinstalled several times.

HakaishinScythe · June 18

Same thing happened to me,but now I can't even install the set up software at all as it freezes up on the first step. I get to Install Occulus Software Installing gets to the last an sets there. I let it go over night woke up when I head to get up an still stuck at same spot. When I 1st bought the thing it set up fine an worked now I got a $431 paper weight. Support has not been at all that helpful. If I have to return this they will not like me as I will be leaving a not so nice review. I have more then enough space all drives are up to date, yet I still can't reinstall the setup softwear at all.

Ahyka · June 21

I have the same issue, I tried on another computer and it does the exact same thing...

Slayemin · June 21

Check and make sure that the "Oculus VR Runtime Service" is running.

1. Start -> Run
2. Type in "services.msc"
3. Scroll down the services list to the "O" section and look for "Oculus VR Runtime Service" and make sure it exists. If it's not running, you can right click on it and select "Start". The startup type should be set to "automatic".

If you don't see the Oculus service listed, it means you probably had an installation issue and you should re-install the oculus app.

MoTivE12 · June 21

I too have been having this issue and have not been able to fix it even after many fresh re-installs, the "Oculus VR Runtime Service" will not start even if a try to do it manually as it just throws back a error window ??

Have submitted a ticket regarding this as it is very annoying and not sure what else to do about it!!!!!

GalacticZero · June 21

Well, at least it isn't just me! That makes me feel a *little* bit better. I think they have issues right now and are not wanting to admit it to us.

EDIT: Something that just occurred to me. I wonder if it is a geographical problem. I wonder if it might be resolved if you had a VPN into a different area? I am in Arkansas. Anyone else from maybe outside the U.S. that is having the problem?

GalacticZero · June 21

WTF!!! It suddenly started working!!!! I was doing the repair part and it just finally worked. Now I gotta see about getting it moved over back to my D drive where I had it before. Couldn't get it to install there again for some reason.

tingham · July 17

I'm dealing with this issue right now; trying to get some work done on a client project. Keeps saying it can't reach the service, restart or repair. Unplugged and plugged headset back in, reinstalled from scratch. Exasperated.

FukenVR · July 27

Me too, tried all the fixes listed.....and all this after an update. Grrrrrr.

Digikid1 · July 27

Guys it’s probably just certain Oculus servers that it couldn’t reach. It’s possible that those servers were under maintenance for some reason.

Just relax and wait it out.

Raynor5 · July 28

Having the same problem, tried every solution listed. Reinstalled everything, Oculus VR Runtime Service is listed as started, yet still getting the error message same as in the original post.

Nemo_O · July 28

same - uninstalled/reinstalled /repaired many times - still unable to reach ...
win7
services> oculus VR runtime is running ( also tried stopping and restarting it)