Computer reboots when Rift S goes to sleep — Oculus
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Computer reboots when Rift S goes to sleep

aaronrryanaaronrryan Posts: 5
NerveGear
I'm having a very strange behavior with my Rift S.  If I take my Rift S off, and set it down for more than 20-30 seconds the whole computer reboots.
If I keep it on my head, it works fine with no reboots.  Only when I leave it idle after using it.

Has anyone else had this issue?  It has done it since the beginning, with update 1.37, 1.38 and 1.38.1
I have tried switching to all the different USB ports, but it happens on all of them.

I have :
  • Gigabyte Aorus Z370 Gaming 5 Motherboard
  • i9-9900k CPU
  • Gigabyte GTX 1080 GPU
  • Windows Pro 1903

Comments

  • LZoltowskiLZoltowski Posts: 6,755 Volunteer Moderator
    Do you have any warnings in Windows Event log?

    What PSU do you have?
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • darthian66darthian66 Posts: 4
    NerveGear
    I'm having a similar issue, but it didn't start until the 1.38 firmware update.  It seems to restart my PC most frequently when the displays in the headset turn off automatically after removing the headset.

    I have a 750 watt PSU, and have never had any issues until the most recent update.

    I have a lot of USB peripherals for flight simulators, which can be power hungry so I thought maybe that was the issue and I've offloaded all of them to a separately powered USB hub and no fix.
  • aaronrryanaaronrryan Posts: 5
    NerveGear
    edited June 23
    I have a Corsair RM850i, so should be more than enough.  It usually runs about 85watts when idle and 330w when in VR game. No warnings in Windows Event Logs.

    I unplugged all my other USB devices, and it still happens.  It's so strange.  I may try a full OS reinstall incase it's software/driver related
  • darthian66darthian66 Posts: 4
    NerveGear
    I've done some more troubleshooting.  I've tried every USB port on my PC and I've tried offloading all USB peripherals (including the headset itself) to the powered USB hub and nothing fixes the problem.

    I have noticed that I can induce the problem myself by simply unplugging the Rift S displayport cable.  No matter what configuration of USB devices are plugged in and where, if that Rift S displayport goes to sleep on its own or if it gets physically unplugged, the PC reboots.  Any other display device, like a normal monitor plugged into the same displayport works just fine and doesn't cause any problems upon being unplugged, only the Rift S hmd.
  • razaicerazaice Posts: 8
    NerveGear
    I'm having the same issue as darthian66 and aaronrryan.  My Rift S forces my computer to restart about 10 seconds after taking the headset off.  The only detail that's different in my case is that I'm able to unplug the displayport cable without making the restart occur.  Other than that, the issue appears to be identical.  Has anyone else come across this problem?
  • sraurasraura Posts: 435
    Trinity
    Interesting issue... may I ask are you all using gigabyte motherboards or gigabyte gpu's ?
    Also has any of you tried tweaking some power management settings from computer bios and seeing if that makes any difference?
  • razaicerazaice Posts: 8
    NerveGear
    edited July 5
    Gigabyte motherboard and EVGA GPU here.  Z97MX-Gaming 5 and a 1070.  I took a quick glance at the bios a few days ago, but wasn't sure which setting may be related.  Do you have any suggestions?
  • sraurasraura Posts: 435
    Trinity
    edited July 5
    Looks like the motherboard might be the common factor here then. You don't have same models, but it might have some bios settings which explains this. Unfortunately I don't know much about bios Gigabyte is using.
    You probably want to find settings which are related to acpi/uefi or apm. Also if you your motherboard has integrated graphics you might want to disable it or at least set your discrete graphics card as primary.

  • razaicerazaice Posts: 8
    NerveGear
    edited July 5
    Great troubleshooting sraura, thanks.  The fix for me was to enable ErP mode in the bios under Power Management.  ErP mode has something to do with allowing the system to be in a low power state.  The signal being sent to the computer when the headset goes into sleep mode must have conflicted with the setting being disabled somehow.
    Let me know if that fixes it for you darthian66 and aaronrryan.
  • darthian66darthian66 Posts: 4
    NerveGear
    I actually have the same exact mother board as razaice, the Z97MX-Gaming 5, unfortunately, enabling ErP mode did not solve the problem for me.  I'm going to continue to play around with the various power management settings in the BIOS and see if I can figure it out.  I did disable the integrated graphics through BIOS as well, but still no luck.  I'll keep pressing and let everyone know if I come up with something.
  • razaicerazaice Posts: 8
    NerveGear
    edited July 5
    I spoke too soon...  I thought it was resolved by enabling ErP Mode, but my computer restarted after an hour of play.  I'll keep looking and report back if I figure it out.  At least we can say our motherboards are almost certainly the cause.
  • sraurasraura Posts: 435
    Trinity
    ErP mode should not make difference when computer is running. It just cuts some power usage while computer is shutdown and disables certain features like power on by keyboard button press and such...
  • razaicerazaice Posts: 8
    NerveGear
    I didn't have any luck messing with bios settings, but I think I did find a workaround.  It's pretty ridiculous though.  First of all, it involves using the Oculus Tray Tool.  While still in VR, when you're ready to take the headset off, you open up the virtual desktop option on the right of the menu that appears when you press the menu button on the controllers.  You'd then navigate to the OTT on your desktop, choose the Service and Startup menu, and press the stop button along the top to stop the Oculus Service.  This will close the Oculus program and turn off your headset.  In my experience at least, the computer does not restart after exiting this way.
  • sraurasraura Posts: 435
    Trinity
    edited July 6
    Sounds like something oculus should be able to fix then (or at least let Gigabyte know if they need to fix something). Would recommend contacting oculus support and letting them know what you found out. Maybe this helps them to solve also some other usb/displayport compatibility issues they've been having.
  • razaicerazaice Posts: 8
    NerveGear
    Fortunately I have a ticket open with Oculus for this issue and I've been keeping them updated on my progress.  They've been pretty responsive in trying to help, which is great when a company is trying to get a new product off the ground.
  • darthian66darthian66 Posts: 4
    NerveGear
    edited July 11
    Hey guys, I thought I would provide an update.  I've been working with support via an open ticket and we've been doing more troubleshooting.  The last thing we tried was to reboot in safe mode, completely remove all of the oculus software, and then reinstall everything fresh.  This seems to have changed the behavior of the reboots for me.  It's become less frequent, but frustratingly less predictable for me now.  The headset going to sleep isn't an auto-reboot like it was before, and I've noticed that sometimes when I put the headset back on it will reboot the PC a few seconds later.  For example, I was playing around in the virtual desktop and put on a YouTube video.  I took the headset off for about 2 minutes and when I put it back on, the displays turned back on and about 5 seconds later the PC rebooted.

    Anyone else make any headway?
  • razaicerazaice Posts: 8
    NerveGear
    Thanks for the update.  I'm happy someone is still looking into our issue.  Ever since I discovered my method of using the Oculus Tray Tool to end the Oculus Service while still in VR, I've kind of given up on finding the root cause.  I guess it's good enough for me, and having it resolved completely would just be a bonus.

    As a side note, I've also experienced times where the headset causes the computer to restart about 5 seconds after putting it on.  It's only happened a few times.  It must be some weird quirk relating to the sleep mode for the headset.  This is especially annoying for me because I haven't figured out a way around it, though like I said, it's been pretty rare.
  • sraurasraura Posts: 435
    Trinity
    edited July 16
    If someone of you gigabyte motherboard guys want to bite the bullet and try new power supply, it might be worth trying. Now I've seen 3 cases where this has fixed either power downs or black screens. In all of the cases old power supply has been 550W. However it is good to keep in mind, that performance of PSU will degrade over time. This also means that even more powerful PSU's will eventually face the same fate.
    Your symptoms are very similar to those 3 other cases, but I am still bit puzzled with the gigabyte motherboard on the equation. One explanation could be, that it could be more power hungry than most boards out there and hence trigger the power downs more frequently...
    Anyways this is really roll of the dice... just wanted to bring options to the table if some1 wants to take the shot...
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