Great Service by Oculus — Oculus
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Great Service by Oculus

joerhortonjoerhorton Posts: 1
NerveGear
edited July 1 in Oculus Rift S and Rift
I have had my Rift for nearly two years. I mainly play Elite Dangerous, and recently I started playing other games and using the touch controllers a little more. I noticed that the left touch controllers trigger button did not seem to respond all the time, so I raised a ticket with oculus and I was prepared to pay to have it fixed. 
The great thing is that the controller was sent back and replaced within 5 days, and after a long week and weekend of working I finally managed to test it and it works great!

Just a little message to say thank you to the guys at Oculus for a great service and not leaving me out of pocket.


Comments

  • dburnedburne Posts: 2,531 Valuable Player
    Always good to hear the positive customer support stories!
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case|
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