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Right controller losing battery + fake right controllers added

First of all I know there are plenty of discussions out there about this topic, but is there anyone who can tell me how often patch notes is released and if Oculus is good to get stuff fixed, as I am new to Oculus services and I just want this to get fixed quickly.
I’m really close to just throw the towel in and get a refund on my newly bought Oculus Rift S, as I have tried everything now - everything from joining the test server to deleting and reinstalling the application etc.

I have been in contact with Oculus in the past few days.
If I do end up getting a refund, which vr headset can you guys recommend getting?? 



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